Deluxe Entertainment Services Group Inc. is a global leader in media and entertainment services for film, video and online content, from capture to consumption. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post-production, distribution, asset and workflow management, and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs over 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide. Deluxe is a wholly owned subsidiary of MacAndrews & Forbes Holdings Inc. For more information, please visit www.bydeluxe.com

We currently have an opening for a Technical Support Analyst. This position will be located in Burbank, CA.

SUMMARY:
The Technical Support Analyst will report to the Manager of Regional OnSite Support . The Techncial Support Analyst will lead enterprise patching and release of updates to corporate workstations across all facilities. They will also oversee Mobility support from Onsite Support team of Enterprise IT.

KEY RESPONSIBILITIES:
• In charge of push of updates and patches to Windows workstations throughout enterprise to maintain security and functional patches to OS and key applications.
• In charge of testing and maintaining corporate supported master image for Windows PC workstations.
• Responsible for documentation and knowledge transfer of workstation architecture and it’s relation to WAN, AD, LAN, security applications, and corporate applications.
• Monitor and track incidents and trouble calls in Incident, Release, and Change Ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time.
• Have subject matter expertise with Cisco Call Manager and Unity Voicemail systems. Familiarity and/or expertise with other phone systems is a plus.
• Mobile Device Specialist. This includes ordering, provisioning, troubleshooting mobile devices from all major carriers. 

KNOWLEDGE AND EXPERIENCE REQUIRED:
• Outstanding customer service skills as well as strong verbal and written communication.
• Strong interpersonal, verbal and written communication, and organizational skills.
• Microsoft SCCM administration experience.
• Microsoft Powershell, Subject Matter Expert.
• Administrative experience with Cisco Call Manager and Unity voicemail.
• Experience as an administrator of Mobile Provider contracts.
• Proficient in Microsoft Word, Excel and Outlook.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more. 

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law. 

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.