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Sr. Systems Administrator

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We are looking to hire a Senior Systems Administrator who will provide technical leadership and support within the TeleSign Operations for the TeleSign Linux infrastructure. As we continue building a highly virtualized, distributed, transaction processing platform based on the LAMP stack.

The Systems Administration team, working in conjunction with TeleSign’s Development team is currently focused on a transition to a DevOps oriented solution including tools such as Puppet, Terraform and Spacewalk to improve the quality, consistency and efficiency of deploy TeleSign’s products and infrastructure.

The TeleSign Operations team and Systems Administration team environment includes staff in Marina del Rey, CA, and Belgrade, Serbia, The Systems Administration team members must be detailed oriented, demonstrate good risk management based decision making including bringing innovative, reliable solutions to challenges and problems alike.  Successful candidates will possess strong Linux technical skills, and proven DevOps experience. Candidates must be self-motivate drive to research assigned tasks and issues working independently or in a team environment as needed. The role includes on-call responsibilities which are limited by the global nature of the Operations and Systems Administration team.

Essential Functions

  • Build, implement and maintain the virtual machines using DevOps tools, process and procedures
  • Provide systems administration support for production and testing environments. This includes troubleshooting and improving existing infrastructure and processes
  • Insure TeleSign’s availability SLAs are met through highly available and redundant infrastructure
  • Using Atalassian JIRA ticketing system provide regular status updates on assigned projects and tickets
  • Provide technical support to other Engineering & Client Services and other organizations as needed.
  • Use available performance tools to monitor, manage and track system performance to insure customer satisfaction and provide data in support of customer queries and feed to performance and capacity planning.
  • Work with TeleSign security team to maintain the security and integrity of the network and systems.

Essential Requirements

  • 5+ years designing, analyzing, troubleshooting, and resolving issues with LAMP based servers in a multi-tiered application architecture, especially service-oriented architecture requiring 24 x 7 availability
  • 3 - 5+ years’ experience with DevOps configuration tools (Puppet, Ansible, Chef, Terraform)
  • 3 - 5+ years in supporting systems using several of the following:
    • Virtualized environments (VMWare, AWS, Rackspace)
    • Linux based DBs, Search Engines (MYSQL, ElasticSearch, Cassandra)
    • Networked Storage (EMC, NetApp, Synology)
  • Understanding of REST, VLANs, IPSec, and load balancing is required.
  • Ability to independently to work independently, as well as others, depending on scope of assignments.
  • Participate in on-call rotation fronted by 24x7 support organization fronted by 24 x 7 supported organization
  • Capable of multitasking, prioritize multiple assignments, work with managers to delegate tasks to peers perform research independently
  • Ability to speak and write clear English in order to facilitate clear, unambiguous communications
  • Bachelor’s degree in Computer Science or equivalent work experience.

Preferred Qualifications

  • Experience with tools VMware VSphere, EMC VNX Unisphere, VEEAM
  • Familiarity with Nginx, Icinga, Thruk, Django, Python, Redis, RabbitMQ, Celery, Logstash, Kibana, Windows, Asterisk PBX, SIP and/or SMPP protocols
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Taris Mullins
Senior Manager of Culture, Diversity, Inclusion and Talent Management
A STRONG DEI ROADMAP
Integrating equity principles into the whole organization
“Ensuring that DEI is embedded in the systems, structures, ways of working, values, and culture of the organization is a business imperative,” Taris Mullins said. As head of DEI, he accomplishes this by prioritizing employee voices. With team insight and feedback, Mullins helped create and implement Telesign’s impressive DEI roadmap. Their plan touches every part of the company, from auditing their recruitment and engagement processes to the founding of ERGs. They’ve even spearheaded the formation of a global culture and inclusion work group with a direct line to leadership.
“Ensuring that DEI is embedded in the systems, structures, ways of working, values, and culture of the organization is a business imperative,” Taris Mullins said. As head of DEI, he accomplishes this by prioritizing employee voices. With team insight and feedback, Mullins helped create and implement Telesign’s impressive DEI roadmap. Their plan touches every part of the company, from auditing their recruitment and engagement processes to the founding of ERGs. They’ve even spearheaded the formation of a global culture and inclusion work group with a direct line to leadership.
I found particularly inspiring not only the zeal folx approached this new opportunity with but also the wealth of ideas and insights the group has brought forward.
Bella Simon
Key Account Director of Sales
EMPHASIS ON TEAM
Teamwork, not competition, drives this sales team
Rather than the competitive culture that’s common in sales, Bella Simon was surprised and pleased at the collaborative nature of Telesign’s sales team. “It’s so refreshing to be part of a team with a communal goal: helping customers provide a safe online experience for their end users,” Simon said. This team-first mentality has tangible business benefits; working together allows salespeople to learn from each other and apply that knowledge to their work with customers. That mentality extends outside of sales, too. The team works across departments to continue leveling up.
Rather than the competitive culture that’s common in sales, Bella Simon was surprised and pleased at the collaborative nature of Telesign’s sales team. “It’s so refreshing to be part of a team with a communal goal: helping customers provide a safe online experience for their end users,” Simon said. This team-first mentality has tangible business benefits; working together allows salespeople to learn from each other and apply that knowledge to their work with customers. That mentality extends outside of sales, too. The team works across departments to continue leveling up.
We’re supported by an incredible team of Telesigners, including product, customer success, data science, routing — the list is endless. Every day is a true demonstration of #TelesignTogether.
Anson Lee
Director of Product Management
THOUGHTFUL INNOVATION
Keeping the focus on providing value
The top priority for Anson Lee and his product team is to provide value for Telesign’s customers. Product managers constantly brainstorm and provide feedback to one another to make sure every step they take is for the customer’s benefit. That’s how the product team is accomplishing their recent ambitious project: Putting some of their solutions into the cloud to make them more accessible to users. Cloud implementation requires thoughtful work and creativity to rebuild the solutions on a new framework and develop new deployment processes, but the product team is more than up to the task.
The top priority for Anson Lee and his product team is to provide value for Telesign’s customers. Product managers constantly brainstorm and provide feedback to one another to make sure every step they take is for the customer’s benefit. That’s how the product team is accomplishing their recent ambitious project: Putting some of their solutions into the cloud to make them more accessible to users. Cloud implementation requires thoughtful work and creativity to rebuild the solutions on a new framework and develop new deployment processes, but the product team is more than up to the task.
We always ask the following: What value are we delivering? Are we able to explain how the newest product or innovative new technology helps solve our customers’ pain points and use cases?

What are Telesign Perks + Benefits

Telesign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include a collaborative environment with a flexible work schedule and flexible PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
View full list of perks + benefits
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