About the job
Job Title: Site Reliability Engineer
Reports to: SRE Manager
Job Location: Los Angeles, CA
Job Status: Exempt, FT
About SHEIN
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.
Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.
Job Responsibilities
Work closely with cross-functional teams to ensure the company has the right set of tools to generate, collect, analyze, visualize and alert on operational data. Participate in an on-call rotation to ensure 24/7/365 availability of company's production system. Own & operate critical open-source services like Elasticsearch, Kafka, RabbitMQ, Redis. Build tools and design processes that help improve observability and system resiliency of the platform. Triage Site Availability Incidents and proactively work towards reducing MTTR for customer impacting incidents. Partner with Service owners to implement Service Level Metrics & Service Level Objectives. Establish design patterns for monitoring, benchmarking and deploying new features for the backend services. Develop and maintain technical documentation, network diagrams, runbooks, and procedures. Increase efficiency, respond to production incidents and prevent repeatable issues, improve the reliability and performance of the infrastructure.
Job Requirements
Bachelor's degree or a foreign equivalent in Computer Science, Information Systems or a related field, plus 3 years of experience in the job offered or as a Computer Systems Engineer, Software Engineer or related job titles. Applicable experience must include at least 3 years of experience with: (1) supporting mission-critical, real-time, high-traffic applications in cloud environments; (2) Knowledge of Cloud systems, continuous integration/build systems, Java, SQL and NoSQL databases; (3) observability tools such as Grafana, Prometheus, Zabbix; (4) scripting/programming languages (Python or GoLang); (5) one or more OSS technologies (Elasticsearch, Kafka or Redis); (6) container technology like Docker, Kubernetes, Mesos.
Salary range: $163,000 - $164,000 annually.
Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) savings plan with discretionary company match and access to a financial advisor
• Vacation, Paid holidays and sick days
• Employee Discounts

Perks (HQ Location)

• Free weekly catered lunch at HQ
• Dog-Friendly office
• Free Gym Access at HQ
• Free Swag Giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages
• Free Shuttle Service from HQ to LA Union Station

SHEIN is an equal opportunity employer committed to a diverse workplace environment.
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Top skills for this role
Site Specific
Reliability
Apache Kafka
Elasticsearch
SQL
Kubernetes
Redis
Docker Products
Continuous Integration (CI)
Information Systems
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