The Opportunity

Want to work for a company where you can have a genuine impact, be passionate about what you do, and work with a great team of people? At FastSpring, we work hard while keeping a fun, collaborative, and casual atmosphere. Headquartered in downtown Santa Barbara, our offices are just a few minutes from great restaurants, shops and the beach. If you're highly driven and want to work at an exciting, fast-growing e-commerce and subscription management SaaS company, join the FastSpring team. We offer a dynamic work environment, competitive compensation, equity, growth opportunities, benefits and more.

The Position

Do you love the complex world of ecommerce and know what it takes to deliver innovative commerce solutions on an agile monetization platform that powers the digital economy? FastSpring is in search of a Senior Product Manager to join a growing team at its headquarters in Santa Barbara, CA. The Senior Product Manager will be responsible for creating elegant and simplified solutions in the complex world of ecommerce, enabling FastSpring’s digital content providers to connect with more buyers around the world. The Senior Product Manager will be responsible for owning their roadmap, making appropriate product tradeoffs, and measuring success of their initiatives. Successful candidates will demonstrate passion for collaborating with customers to understand their needs and translate them into business requirements through clear, iterative roadmaps and technical tasks.

Responsibilities

• Collaborate with customers and internal resources to develop an inspiring vision and roadmap for FastSpring’s ecommerce transaction platform, connecting buyers with sellers of digital content worldwide.
• Work closely with managers across the organization to ensure that the vision for your product roadmap aligns with broader company objectives.
• Translate market and business requirements into clearly documented empathy maps, value chains, user stories, workflows, test conditions and expected outcomes that enable design and engineering to deliver best-in-class experiences, enhancements and new features.
• Collaborate with customers to quantify customer needs and behaviors, compare with business objectives, relate product capabilities to measurable value.
• Specify metrics as part of feature development to monitor performance of customer usage and monetization of product enhancements. Communicate performance metrics to key stakeholders throughout the organization.
• Write detailed requirements for product initiatives and use agile development practice to implement these initiatives e.g. follow concept to measurement of success.
• Coordinate testing requirements for new features and work with developers to ensure high quality software releases.
• Facilitate transparent and collaborative problem solving across functional areas.

Qualifications

• Bachelor's Degree
• 4+ years product management experience defining requirements for SaaS applications, e-commerce product management experience is a plus.
• 4+ years experience with agile, iterative development process.
• Ability to inspire others about the value of the products you build.
• Ability to document detailed product concepts in the context of user needs, business impacts, and technical requirements.
• Excellent analytical skills with demonstrated experience turning data into actionable insights.
• Experience with analytical tools, Google Analytics, and data visualization is a plus
• Experience successfully managing initiatives from concept through delivery.
• Payment transaction experience is a plus.
• Position is located in Santa Barbara.

About the Company

Founded in 2005 and with thousands of customers worldwide, FastSpring powers the digital economy with a cloud-based e-commerce & subscription management platform that helps software & SaaS companies monetize their products and services online—worldwide. FastSpring provides an end-to-end payment processing, merchandising & fulfillment solution for companies that sell desktop software, SaaS, video games, e-books and other digital products.

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.