Wallaby Financial is seeking to hire an entry level Product Operations Specialist – Customer Engagement. In Product Operations, we build, maintain and manage processes that are integral to providing our customers with the best products and services. Successful customer engagement involves proactively providing accurate information while simultaneously providing timely responses to customer inquiries. You will be the customer's voice and advocate. You will collaborate with various stakeholders on the Product team by sharing customer feedback and requests aimed at improving the customer experience.

Wallaby Financial makes personal finance technology that helps users to save money through smart credit card use. We offer free mobile and web applications for our users to maximize their credit cards. Wallaby Financial is a subsidiary of Bankrate, Inc. and we operate apps for Wallaby Financial, CreditCards.com, and other leading brands.

Job Responsibilities:

• You will be the primary contact point for all customers across multiple brands and products
• Effectively, politely, and professionally respond to and resolve our customer support requests via multiple channels, primarily email and in-app messaging
• Become an expert on all of our products and how they are used and experienced by our customers
• Review and respond to customer reviews on various platforms
• Create and maintain Customer knowledge base articles and sites by writing clear and accurate instructions for end users
• Manage daily data-related tasks that are key to providing accurate information for our customers
• Track customer-related product bugs and feature requests
• Share customer concerns and requests with the product management team, to ensure that we build the best new features and services

About You:

• 1+ years experience providing customer support, preferably in a finance or technology business
• You have a college degree or equivalent work experience
• You want to work full-time in a relaxed, but committed environment
• You enjoy using and learning about technology and be familiar with iPhone and Android
• Must pass a complete background check prior to employment

We Offer:

• Flexible PTO
• Full medical, dental, vision, disability, and life insurance
• Bonuses
• 401(k) with employer contributions of 3% fully vested immediately
• Fully stocked kitchen(with snacks and drinks), foosball, and more

PLEASE NOTE: We are looking for candidates who are not currently on any type of work Visa.

Principals Only: No Third Party Agencies/Recruiters please.