At ReachLocal, our mission is help local businesses around the world get more customers. We offer a total digital marketing system for local businesses, comprised of web presence solutions and digital advertising solutions. All our solutions feed into our ReachEdge™ lead conversion software, which helps local businesses seamlessly convert leads into customers and gain a deeper understanding of their online marketing ROI. Through our global technology platform, a decade’s worth of marketing insights, and our team of digital marketing experts, we help local businesses get more out of their marketing. ReachLocal is headquartered in Woodland Hills, CA, with offices in four regions: Asia-Pacific, Europe, Latin America, and North America.

Manager, Corporate IT at ReachLocal

About the Opportunity:

The primary purpose of Corporate IT Manager role is the planning, design, implementation, operation,maintenance, compliance and improvement of ReachLocal’s IT infrastructure.

This position reports to the Director of Technology and is responsible for managing the office infrastructure, employee equipment, network, phones, email, VPN, and endpoint security . This role will work closely with the Infrastructure Engineering Team.

About Your Responsibilities:
  • Manage a staff of 3 (growing to 5). in analyzing the business practices and operations of the ReachLocal Corporate IT Team to improve cost efficiency and team response.
  • Monitor and maintain the operations of local and wide area network in support of Business Users
  • Oversee the installation of computer hardware and software including provision, training and technical support to users
  • Assure the quality, functionality, connectivity, and compatibility of the company's computer software and hardware equipment
  • Supervisory personnel responsible for overseeing information technology’s help desk
  • Mentor and grow junior managers and team members
  • Motivate team, with customer first and culture of “yes” attitude
  • Measure results and use metric drive methodology to facilitate change
  • Responsible for supporting approximately 800 employees in US and Canada.
 About You:
  • 5 years of Information Technology experience, 2+ years’ of leadership experience within IT
  • 3+ years’ experience of running IT infrastructure for remote offices.
  • 2+ years’ experience maintaining endpoint automation and security
  • 2+ years’ experience maintaining supporting cloud-based email and documents solution such as Office 365 or Google GSuite
  • Bachelors of Science or equivalent experience
  • Excellent verbal and written communication and interpersonal skills
  • Demonstrated problem solving abilities and initiative
  • Ability to work successfully in a team environment, including cross functional groups
  • Proven negotiation and supplier management skills
  • Knowledge of best practices and experience of managing global Active Directory
  • Knowledge of best practices and experience with configuration and support of branch office network ( wireless LAN access, security, ip voice, QoS/Traffic Control, VPN tunnels )
  • Working knowledge of utilizing service desk software to managing team workflow
  • A clear understanding of information security concepts and best practices
  • Experience in utilizing cloud providers, such as AWS for IT services.
  • Experience in setting up “follow the sun” support model
  • Experience in BYOD (bring your own device) approach
  • Experience with wireless-first branch office setup
  • Experience with cloud-based telephony in production
  • A Working knowledge and being able to troubleshoot networks: routing, subnets, ACLs, site-to-site tunnels

Company Reviews

“ReachLocal is innovative and cutting-edge; a place where you can take on big, significant problems, and make a difference” “You can move around within the company; they are great about informing you of available opportunities” “You can think out-of-the-box and collaborate with so many different functions; move at a pace that you are not able to move at any other companies; I truly believe that you are valued here at all levels” “Great environment; people here are upbeat, friendly – nice to be in a place like that” “People here have very impressive capability, and belief in their commitment to help us carry through”
at ReachLocal
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Perks & Benefits
Industry competitive compensation package
Medical / Dental / Vision insurance with HSA option
Flexible Spending Account (FSA)
Flexible PTO policy for exempt employees / 10 days vacation & 5 days sick time for non-exempt employees
401K plan
Free parking
Free snacks
Foosball & ping pong table
Employee discount program
Employee appreciation events
Ongoing training and development opportunities
Fun and collaborative work environment
Excellent work/life balance

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