Through brilliant people, innovative technology and operational excellence, TaskUs is the rocket fuel behind some of the soaring successes our clients have experienced!

The IT Systems Administrator position is located in Santa Monica, CA. The position will be responsible for level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system, desktop support (Windows and MAC) and data backup/recovery. The role involves working with other IT staff in the US and abroad. It will also involve working with vendors to design, implement, operate and support assigned systems. 

We believe that this role is “career defining” for the selected, motivated candidate. If you’re ready to soar, contact us today!

Responsibilities (including, but not limited to):

• Provide level 1 technical support to the HQ staff in Santa Monica, CA Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
• Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
• Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.
• Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
• Understand and comply with all departmental policies and procedures for incident, request, change, problem, and systems management.
• Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally works extended hours and/or nights and weekends.
• Coordinate vendor support of assigned hardware/software/systems/services.

Qualifications: 

• Active Directory 2012 R2 experience required - will be responsible for day-to-day setting up accounts.
• Enterprise environment experience also a plus.
• Group Policy management experience
• Office 2003, 2007, 2010, 2013, Office 365 and Google Apps experience
• Experience with Formal Change Management Process
• Strong working knowledge of Security Management, Active Directory, and Communications Protocols is desired.
• High degree of planning, organization, and flexibility.
• Strong written and verbal communication skills are essential
• Strong interpersonal skills and the ability to work well independently and in a small team environment are vital.
• Availability for occasional travel to other locations.
• Ability to work weekends and evenings, as required for special projects.

About TaskUs 

TaskUs is the leading global outsourcing company that provides exceptional back office support and customer care solutions for some of the world’s most notable brands and disruptive companies. We embrace a culture that fosters a best-in-class employee experience. With a unique focus on transformational growth, we provide the people, process and technology needed to deliver operational excellence, scale support systems and increase our partners’ bottom lines. 

TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past four years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America and the Philippines.

With laundry, wellness, cellphone and home internet reimbursements, flexible working hours, mindfulness meditation lessons, an environment of total transparency, and a relentless focus on experimentation, we're quickly becoming one of the most sought after companies to work for in Los Angeles - it’s no wonder we have been named as one of the “Best Places to Work” by the LA Business Journal.

If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works. To learn more about TaskUs’ career offerings and to apply, please visit www.taskus.com/hq-careers/.

TaskUs, Inc. is an equal opportunity employer.