We’re on a mission to build a better bathroom. We started with razors way back in 2011, and now millions and millions of Members later, we’ve expanded into shave products, skin care, hair styling, with more to come. We’re always growing and reinventing, and we rely on killer talent to help us achieve our goal of owning the bathroom. If you’re a team-playing innovator, you’ll fit right in. A sense of humor helps, too. 

ROLE SUMMARY:
Support all information technology needs for a rapidly-growing e-commerce company. Work with an IT Team focused on being a business accelerator and not just a technology caretaker. A personable and empathetic approach to IT Support is a key component of this role as you focus on keeping the various business units up and running while concurrently thinking of new ways to increase productivity and user experience. 

RESPONSIBILITIES:
Provide Level I/II IT Support, including:

• Configure and maintain computer systems in a MAC and PC mixed OS environment and maintain OS images for quick deployment
• Troubleshoot issues on Mac and PC hardware and peripherals
• Manage IT Ticketing system queues as well as End User Service Portal
• Provision and maintain local and SaaS-based user accounts, including Okta SSO, Google Apps for Work, Slack, Box, Zendesk and other business specific platforms
• Manage configuration and hardware support of all mobile devices in an Enterprise MDM environment
• Troubleshoot network and connectivity issues on user systems
• Configure and maintain VPN accounts and virtual instances for remote access
• Assist in Conference Room A/V setup and Meeting support
• Manage IT inventory and purchasing in addition to enterprise-wide asset tracking
• Accommodate Disconnect/Reconnect move requests on the office, department, and individual user levels
• Help shape and enforce basic IT SOPs and Security Policies as we grow our team 

QUALIFICATIONS:
Minimum 3-5 years of IT Support Experience is required

• Strong understanding of MAC and PC troubleshooting principles is necessary
• Basic understanding of network troubleshooting principles is important
• Personable and friendly demeanor is a must
• Strong verbal and written communication skills are essential
• Must have a highly detail-oriented and organized approach
• Must be able to manage multiple tasks concurrently
• Must be willing to work and accommodate requests off hours on occasion
• Being a motivated, enthusiastic, and energetic team player is key

 
DSC CULTURE:
We work in an open-air, freshly renovated office in the heart of Silicon Beach. As we disrupt industries and unseat corporate giants, our plan is to think big, but stay small.  No egos. No jerks. No prima donnas. Just awesome folks who live and breathe collaboration and dig the perks like haircuts, weekly food trucks, and team happy hours. And yes, we have snacks.

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Dollar Shave Club is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, [sexual orientation], national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] 

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

 

Thank you for considering a career with Dollar Shave Club