If you’re a go-getter with excellent communication skills and a passion for relationship-building, Laserfiche has a great job for you! As a Customer Service Associate, you’ll jump straight into the action, working with customers, peers and management to diagnose problems and develop solutions. You should have a passion for technology and have superior interpersonal and organizational skills.

The ideal candidate is an organized, accomplished and customer-focused professional who excels in driving results.

 

Responsibilities include:

• Growing and maintaining customer relationships, expanding accounts, collecting high-quality references, and maintaining exceptional customer satisfaction ratings.
• Managing the happiness of Laserfiche strategic customers, serving as an advisor, providing resources and monitoring service engagements.
• Assisting the Laserfiche Sales and Technical teams to address business and technical questions from our existing customer base, solving problems and fulfilling requests to bolster the customer’s Laserfiche experience.
• Serving as a liaison between customers and the Sales/Technical teams, ensuring customer needs are addressed professionally and efficiently.
• Assisting the Laserfiche Program Management team to onboard new customer projects, allocate resources and provide continuous process improvement.

 

Requirements:

• Four-year degree (BS/BA).
• 2-5 years of account management experience preferred.
• Strong interpersonal skills, including the ability to build trusted relationships with executive sponsors and end users.
• Strong sense of urgency, including the ability to leverage internal resources to get the job done.
• Ability to organize and prioritize in a fast-paced environment with minimal supervision.
• Excellent analytical, organizational and communication skills (both oral and written).
• Ability to independently analyze information and solve problems.