Community Manager
Who is Social Envi?
Social Envi is a social media marketing organization, founded in 2010. Our company builds social environments designed to engage brands with their customers and prospects. Based in Los Angeles, CA, we’re a fun-loving bunch who thinks that what we do for work is fun.
We’re strategists, graphic designers, bloggers, community managers, copywriters, multi-media producers and futurists. Granted, it’s not brain surgery, but as seasoned pros, we’re passionate, even a little obsessed, about being the best at what we do. (Beats a “real” job, anyway.)
Your mission (should you choose to accept it)
As an Associate Community Manager, you’re like an online matchmaker. You introduce customers to our clients via social networks, then act like a chaperone, keeping an eye on things and making new introductions. No actual dating involved.
Still not juicy enough? Here’s some more. As Associate Community Manager, you’ll be expected to:
Create Conversation Calendars: Give ‘em something to talk about. Help write blog posts and marketing messages to post and distribute to the community. Calendars are typically produced weekly or monthly.
Develop Incentives/Promotions: Everybody likes swag. Here, you get give it away. Social promotions can be coupon codes, free merch, surveys, sweepstakes, product trial/reviews, free samples. You’ll be in charge of it all.
Outreach to Influencers/Bloggers: Figure out who the movers and shakers are. See who can serve as a paid or unpaid influencer from among a brand’s following. Influencer-Bloggers may get exclusive content, client access, swag, or other compensation for their participation and promotion.
Develop Reports: Keep tabs on progress. Produce regular reports on your performance vs. client benchmarks. Use Facebook Insights, Radian6 and other key social reporting tools. Our Research & Analytics team will support you as needed.
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.
- Create and update daily, weekly and monthly reports.
- Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns.
Moderate and Respond: Be a gracious host/hostess. Review user-generated comments and posts in a timely manner. Reply to comments (as appropriate) to foster a positive community. Follow each brand’s Social Media Guidelines.
Remember, our account team has your back. We’ll provide both mentorship and partnership.
Let’s talk about you:
- You’ve been around the block: 2+ years of experience in social media, community management, digital, or related field
- Bachelor degree (preferably in digital media, marketing, communications or related field)
- Speak, write, and present like a pro
- You can translate jargon
- Spin multiple plates while to meeting deadlines
- PowerPoint ninja, Mac fluent
- Right-brain/left-brain ambidextrous
- Eat, breath Social
- Photography skills beyond Instagram
- Handy with a Digital SLR camera
Bonus Points
- Blogger with Klout
- Agency experience
- HTML, CSS and Photoshop don’t scare you
- The name Tom Anderson means something
- You started a meme