Delivery and Success Manager
1 week ago
-Own the initial roll out, expansion, and continued use of Thankful’s Artificial Intelligence customer success solution at ecommerce companies around the world.
-An absolute must is to effectively approach customer ticket resolution from an operational mindset; considering and balancing customer service, issue resolution, business benefit, system interactions, and applicable processes.
-Partner with sales and technology leaders within Thankful and at the customer to address and resolve operational, technical, and product use issues.
-Become a master of the Thankful product and its application within the customer’s existing helpdesk strategy, building off of best practices already developed, and constantly striving to improve the Thankful implementation for each customer.
-Proactively improve Thankful in partnership with your customers - this is not a “wait for a problem to call you” position.
-Creative invention, intelligent experimentation, and measurement and review of results will be daily items for you.