Customer Success Partner
Greater LA Area
2 days ago
Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs.
Engage and educate clients through regular contact, feedback sessions, and customer training sessions.
Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings.
Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives.
Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives.
Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures .
Collaborate with team members to generate learnings and best practices to share with customers.