Customer Experience Specialist
1 week ago
Handle inbound phone calls, emails, live, and chat requests from our tens of thousands of members daily.
Retain members thinking about cancelling their clean energy subscription by effectively communicating the value of clean energy and Inspire’s offer.
Empathize and connect with members.
Work closely with your counterparts in our bicoastal office to create a unified office culture.
Resolving member issues while focusing on first contact resolution.
Impacting our Marketing and Sales teams by providing insightful member feedback.
Championing for our members in internal discussions, and helping our Sales, Technology, and Marketing teams prioritize improvements to members’ experience and all processes.
Develop an ownership mentality by contributing daily to the overall strategy of the department.
Contribute in short term, interdepartmental rotational projects.