2 days ago
The Business Analyst will work within the Global Customer Experience department, reporting to the Manager of Customer Experience. You’ll work closely with other CX analysts and a distributed operations team to understand our data flows, using these datasets to create insightful, objective analyses that drive actionable staffing, process, and technology recommendations. Successful candidates will have a strong quantitative and analytical background; experience investigating unstructured problems and answering questions with data; and a history of creating dynamic reporting and data visualizations for technical and non-technical audiences. This role will work closely with Data Analytics, Credit, and Data Science to utilize additional application and customer datasets. Finally, you’ll train, guide, and develop best practices for in-country Customer Experience analysts.