Los Angeles startup and tech jobs

42

Customer Experience Associate

RealtimeBoard
Greater LA Area
19 hours ago
+12
As a Customer Service Representative, you will influence the company's continued success and represent RealtimeBoard to its customers. You will be reporting to our Customer Support Team Lead. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth.

Member Success Team Manager

SNACKNATION
Culver City
1 day ago
+12
The Role: The core mission of the Member Success Team Manager is to maximize the customer experience while minimizing net churn and increasing share of wallet with our current customers. By focusing on the day-to-day management of a team of customer success reps, the Customer Success Team Manager helps increase customer lifetime value, boosts success & happiness of the customer, and builds lasting value for SnackNation. This is an incredibly

Customer Success Manager

SNACKNATION
Culver City
1 day ago
+12
Role: We’re looking to hire a Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, SnackNation CST knows

Senior Customer Success Manager

SNACKNATION
Culver City
1 day ago
+12
Role: We’re looking to hire an Senior Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, the SnackNation

Bilingual Customer Service Representative

OnPoint Global
Greater LA Area
2 days ago
+13
We are currently looking for motivated Customer Service Representatives who are genuinely excited to help customers. This role will ensure excellent service standards, will respond efficiently to customer inquiries and will maintain high customer satisfaction. The ideal candidate is empathetic, patient and passionately communicative, has strong problem-solving skills, and is confident at troubleshooting.

Email Marketing Manager

Bird
Venice
2 days ago
As the Customer Relationship Manager (CRM), you will be responsible for managing the strategy, planning, content development and execution for marketing initiatives across all CRM channels. You will be on the front lines helping Bird reach new audiences around the world and acquire new riders. This action-packed role involves testing new functionality, listening to user feedback, troubleshooting bugs, offering solutions, and collaborating with internal stakeholders to launch the next big event or marketing push.

Desktop Support Technician

Operations Representative - Night Shift

NEXT Trucking
Greater LA Area
3 days ago
Monitor shipments to ensure on-time delivery. Work with proprietary software to facilitate business needs. Work with account managers to allow for account growth and assist in operations. Work with drivers to solve issues in real time. Work with customers and drivers to schedule and manage pickup and drop off appointments. Manages relationship with all carriers/customers. Provide backup as support to dispatch department. Continue to develop business relations with customers and carriers/drivers. Assist with the communications with customers, carriers/drivers. Tracking, Tracing and maintenance of PODs in the Next System. Keep track of trucks via online tracking system. Follow up with drivers/carriers to submit offers through app/website.

Director Customer Operations

Universal Music Group
Greater LA Area
3 days ago
+13
We're looking for a Customer Service manager to oversee a team of Customer Service Representatives. This role will act as the main interface with customers for all matters relating to the customer service and distribution business. In addition to overseeing a team of Customer Service Analysts, the Manager will be cross trained and perform Order Management functions and support other team members as appropriate.

Customer Service Representative - Night Shift

NEXT Trucking
Greater LA Area
3 days ago
We have a opening for a Customer Service Representative for our night shift. You will play a key role in helping to ensure our customers have a point of contact during off hours. Your main focus will be letting the day shift know which customers need to be followed up with. You can expect to spend 70% of your shift on data entry; 30% on communicating load changes to the day shift. Shifts are flexible, but ideally 7p-5a, Mon-Thu + Sat

Seasonal Support Associate

GOAT
Greater LA Area
4 days ago
+10
Support Associate Want to work for the premier source for the rarest, most exclusive sneakers in the world? We want YOU for FLIGHT CLUB. Flight Club is one of the few places globally, where people can come experience and purchase the rarest sneakers in person. Carrying the hottest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike! The

Customer Success Manager

Earny
Greater LA Area
4 days ago
+16
In order to achieve the Earny vision and ensure that our millions of customers are getting the best possible care and information, we are seeking a highly talented individual to lead our customer support team.This role will report directly to the company's COO and you will have full responsibility for managing a team of customer support representatives. There will be many challenges to overcome!  The role requires someone with a high skill set in

Customer Support Representative

PatientPop
Santa Monica
4 days ago
+27
The Customer Support team serves as the initial point of contact for post-website launch requests. The support team handles requests, complaints and feedback via phone and email through Salesforce. As a CSR, this position will handle incoming customer case and phone requests in compliance with the team’s Time-to-Respond and Time-to-Resolve Service Level Agreements (SLA’s)...

Customer Success Manager, Emerging Markets

ServiceTitan Inc.
Greater LA Area
5 days ago
+21
Work within a 3 person team to develop a portfolio of 100-150 shared accounts. Build and maintain senior-level relationships with your customer accounts. Analyze user engagement data, identify actionable insights, report regularly on KPIs. Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses. Be a mentor and resource to new hires. Coach customers on best practices. Identify areas for improvement in the customer experience, both in our product and processes.

Director, Customer Success Enablement

Senior Director-VP of Operations, Customer Success

Lead Development Representative

Head of Customer Success

AppOnboard
Greater LA Area
5 days ago
+12
As Head of Customer Success at AppOnboard, you will lead a team at the very heart of our business: ensuring our customers derive maximum value from their AppOnboard experience. The Head of Customer Success will build and manage the team responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and customer experience. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

Director of Customer Success

Well Health, Inc.
Greater LA Area
5 days ago
+15
WELL’s Director of Customer Success will ultimately be responsible for the satisfaction and happiness of our customers. You will develop and scale a high quality professional services team of Account Managers and Support Representatives who are responsible for the satisfaction, growth and retention of existing business, as well as Implementation Managers who are responsible for the successful onboarding of new customers. You will contribute to your team’s success by overseeing hiring, implementing internal processes, and championing key initiatives across the company..

Technical Support Representative (SaaS)

GoGuardian
El Segundo
5 days ago
+17
Safer Students. Better Learning. At GoGuardian, we work hard to help K-12 educators understand learning and equip them with the tools they need to help their students thrive. From cloud-based filtering and self-harm alerts to teacher/student chat and screen-sharing, GoGuardian’s software helps integrate technology with classroom instruction to improve learning. As a Technical Support Representative, you'll support users via email and live chat

Customer Experience Associate

JOANY
Greater LA Area
5 days ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Customer Success Specialist (Bloom Expert)

BloomNation
Santa Monica
6 days ago
+13
Who we are looking for The Bloom Experts are a hybrid team of technical support, customer success, and account management. In this role, you will be the primary relationship driver between BloomNation and the thousands of florists who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This role is best suited for someone who

Senior Client Success Manager

MomentFeed
Santa Monica
6 days ago
+23
As Senior Client Success Manager, you will be responsible for managing, supporting, and renewing client adoption of MomentFeed solutions. You will partner with assigned strategic clients to help them achieve their business objectives, drive adoption, accelerate time to value, and provide digital marketing expertise. The Principal must be confident selling, consulting, and negotiating with employees at all levels, including executives. The ideal candidate will be a motivated, self-driven, team player with a passion for client success and technology.

Assistant Accounts Administrator

Scorpion
Greater LA Area
6 days ago
The Assistant Accounts Administrator manages client invoicing and payments in our fast-paced accounting department using our proprietary customer billing software platform. This is a client-facing role with a high-volume of daily email correspondence and moderate phone activity. A significant amount of inter-departmental coordination with our account managers and sales representatives is also to be expected. Fast and high-quality communication

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