Customer Support Jobs in Los Angeles

27

Technical Customer Support (Remote - PST)

ReCharge
Santa Monica
1 day ago
We're looking for a Technical Customer Support Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so that we can build the highest value

Technical Support Engineer

Apica
Santa Monica
1 day ago
Background Apica’s operates a worldwide customer experience monitoring and load testing network spanning over 120 locations for a global enterprise customer base. As a result of continued growth, we are looking for a web savvy, energetic, and motivated individual to help our clients and prospect clients with their performance monitoring. You will join Apica’s global support and operations organization where you will be part of a small multi

Senior Manager, Customer Success Operations

PatientPop
Santa Monica
1 day ago
+27
As the Senior Manager of Customer Success Operations, you will build and scale internal operations to drive success across a rapidly growing CS organization, including Onboarding, Professional Services, Customer Success Management, Retention, and Customer Support. You will directly manage an evolving team that currently includes two Salesforce Administrators, a Trainer, and a Junior Business Analyst. In partnership with internal stakeholders, you will gather business requirements, oversee technical projects, improve processes, analyze results, and enable training.

Director of Enablement (Customer Success)

ServiceTitan Inc.
Greater LA Area
2 days ago
+21
ServiceTitan is seeking a Director of Customer Success Enablement to join our dynamic startup in Glendale, CA. This Enablement professional will play a crucial role in supporting the explosive growth of our Customer Success organization (which includes Implementation, Support, Professional Services, Customer Training and Customer Success). This role will focus on the onboarding and continuous training of Customer Success teams while managing ongoing professional development programs to continually develop their product and industry expertise, allowing them to accel in their roles through a ‘best-in-class’ Enablement experience. Success will be tied to Key Customer Success Performance Indicators (including NPS, Retention, Adoption, and various efficiency metrics). The role requires interaction with various areas of the organization and provides exposure to founders and other executives. 

Senior Director/VP of Operations, Customer Success

Customer Experience Manager

JOANY
Greater LA Area
3 days ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Manager.  About The Role This position reports to the Director of Customer Experience. As Manager of Customer Experience, you will be directly responsible for delivering an experience our Customers can’t do without. We love our

Customer Success Associate

BloomNation
Santa Monica
6 days ago
+13
BloomNation is scaling rapidly as one of the premier SaaS & E-commerce startups in Silicon Beach! As a Customer Success Associate, you will play the vital role of being the primary relationship driver between BloomNation and thousands of florists who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This role is best suited

DIRECTOR OF CLIENT SERVICES

TaskUs
Santa Monica
6 days ago
+22
As our Director of CS, you will manage one or two strategic campaigns and (as needed) non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance.

Order Management Specialist

GOAT
Greater LA Area
6 days ago
+10
Ensuring orders are received and shipped on time while following the appropriate order flow with compliance to organizational policies. Communicate with fulfillment teams throughout the country to update the priority and guarantee timely service. Manage the workflow of customer cancellations, utilizing inventory to fulfill potentially canceled orders. Troubleshoot order issues to ensure existing orders continue to move quickly through fulfillment. Collaborate with management to improve systems and supply chain efficiency. Make quick and financially sound decisions around inventory and customer satisfaction.

Customer Retention Representative

PatientPop
Santa Monica
1 week ago
+27
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth. We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work. Our dedicated

Customer Success Manager

Laserfiche
Greater LA Area
1 week ago
+14
Description Laserfiche is looking for a pioneering Customer Success Manager to work on the ground floor and help retain, grow and empower customers and resellers of the SaaS line of business. This individual will help grow Customer Success, acting as a critical member of a growing and dynamic team responsible for building and supporting Laserfiche’s newly launched Cloud product.  We are seeking a dynamic individual who has proven SaaS customer

Senior Software Support Engineer

Customer Success Manager

PatientPop
Santa Monica
1 week ago
+27
The Customer Success Manager position is the foundation point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring...

Client Success Manager

EZ Texting
Santa Monica
1 week ago
+25
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Client Service Representative

Deluxe Entertainment
Greater LA Area
1 week ago
This position provides meals and drinks for the clients and employees.   They will also maintain the cleanliness and organization of the edit rooms, kitchen and lobby areas.  Strong interpersonal skills and the ability to interact politely with clients/employees both in person and over the phone are required.

Customer Success Department Coordinator

Procore Technologies
Greater LA Area
1 week ago
+24
Procore is seeking a Customer Success Department Coordinator to join our team in Carpinteria, CA. Successful candidates will be organized, proactive, and able to manage a wide range of tasks. Professional level written and verbal communication skills, strong decision-making abilities, and attention to detail are desired. Candidates should be resourceful, driven, and efficient while maintaining an approachable and professional presence.This

Customer Support Representative

Customer Experience Associate

JOANY
Greater LA Area
1 week ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Manager, Customer Success

PatientPop
Santa Monica
1 week ago
+27
The Manager of Customer Success will lead a team of 10-12 CSMs and 2 Team Leads. We’ll be counting on you to identify patterns in team and customer pain points and use these to make recommendations and improvements to CSM processes. You will work closely with your Leads to drive the overall strategy and efficiency while ensuring the team is achieving quarterly objectives and key results. You will also focus on the professional development of all members of your team, including cultivating talent, identifying potential leaders, and developing action plans for individuals who need guidance.

Agent Success Manager

Compass
Greater LA Area
1 week ago
+18
As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

Customer Care Specialist

Clutter
Greater LA Area
2 weeks ago
+16
Clutter is an on-demand, physical storage and moving, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform, enabling us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $100M from a number of VCs, including Sequoia Capital, Atomico and GV, formerly Google Ventures. We have 500+

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
2 weeks ago
About People.ai People.ai is the AI platform for data-driven sales and marketing. We give sales leaders a complete picture of sales activities and leverage AI to help them manage their teams based on hard data, rather than assumptions. Marketing teams gain visibility into how their leads move through the funnel after being passed to sales, allowing them to attribute sales activity to the right leads, campaigns, and opportunities. With AI, People

Carrier Dispatch Coordinator (Bilingual Chinese)

NEXT Trucking
Greater LA Area
2 weeks ago
+10
Manage Chinese speaking carriers from onboarding to dispatch, promoting the company vision and technology platform. Identify opportunities and provide feedback from Chinese drivers, helping NEXT to grow the Chinese drivers market. Be the point of contact for customers and carriers. Sourcing and dispatching Chinese dispatchers for the Brokerage Team.

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