Customer Support Jobs in Los Angeles

40

Operations Coordinator

Knowable
Greater LA Area
6 minutes ago
Knowable makes learning more convenient and fun with screen-free audio courses that are as listenable as the best podcasts. All Knowable courses are exclusive to our proprietary apps, allowing for more feature-rich learning experiences not possible via other platforms. We’re venture-backed by some of the world’s top investors and our team comes from places like The New York Times, The Washington Post, NPR, Buzzfeed, and more. We’re seeking an

Customer Service Representative

Universal Music Group
Greater LA Area
7 hours ago
+15
We are a leading Consumer Products Company in the Media and Entertainment Sector. We produce, distribute and promote the most acclaimed and commercially successful entertainment product to delight and entertain fans around the world. The specific group is responsible for managing the end to end Supply Chain to set up, manufacture and distribute time-sensitive media product to a very demanding retail and consumer market. The Customer Service Representative (CSR) will primarily be responsible to support daily sales order processing, responding to general email inquiries from customers, and processing customer claims.

User Support Analyst

Customer Support Specialist

Papaya Pay
Greater LA Area
19 hours ago
+20
Validate data captured from user-submitted bills, or update that data into our system as necessary. Gather additional information from users via in-app messaging if required. Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system. Meet or exceed expectations for targeted payment productivity. Take on additional responsibilities as the role and company evolves.

Customer Service Representative

Centerfield
Greater LA Area
19 hours ago
+47
Responsible for contacting existing customers to schedule/reschedule technician appointments that require device setup/activation. Place service orders. Track all open/unsolved order tickets to ensure they are met to completion. Provide excellent customer service support to customers and ensure customer satisfaction. Provide basic product knowledge support to customers. Help assist our sales team with overflow calls and scheduling when needed.

Customer Support Representative

ChowNow
Greater LA Area
1 day ago
+49
Customer Support plays an indispensable role in our success as a company. As a Customer Support Representative, you are the voice of ChowNow, helping our restaurants and diners have a positive experience via the phone, email, and our online chat feature. You must be calm, caring and compassionate, and have a strong sense of empathy in difficult situations. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.

Community Support, Team Lead

Zwift
Greater LA Area
2 days ago
+36
Manage Kustomer Tier 3 queues, assigning conversations, managing resolve times, tracking metrics, and generating reports showing the health of our group. Support Tier 3 Specialists to efficiently, effectively, and expeditiously solve escalated support needs. Ensure information from ZHQ is shared with our Tier 1 & 2 agents in all locations, to minimize escalated cases. Identify appropriate situations and work with other groups for outreach to customers, in bulk, when large support issues are resolved. Consolidate feedback and feature requests to present to relevant teams. Coordinate team member responsibilities and workloads for optimal productivity. Mentor, train, coach and inspire CS Team Agents to be at their best. Maintain the task lists, and other administrative tools, to support our team. Handle ad hoc request for information from within our outside the department. Escalate issues to CS leadership team when additional support is needed.

Head of Customer Service

nok
Venice
3 days ago
+23
You will be initially responsible for conducting most of the customer service to grasp all the needed insights required for you to setup and scale the entire department. This role will require you to be "agent zero" and to architect the organization from the ground up.

Customer Support Specialist (Weekday & Weekend…

Papaya Pay
Greater LA Area
3 days ago
+20
Validate data captured from user-submitted bills, or update that data into our system as necessary. Gather additional information from users via in-app messaging if required. Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system. Meet or exceed expectations for targeted payment productivity. Take on additional responsibilities as the role and company evolves.

Safety Specialist Manager

GoGuardian
El Segundo
4 days ago
+43
As a Safety Specialist Manager, you’ll manage, lead and motivate a group of support team members who are responsible for handling GoGuardian Beacon Alert notifications. You'll be expected to provide feedback on casework, identify trends, work with the Sales Enablement Manager & the VP of Sales to address knowledge gaps and execute new team strategies.  You’ll lead a team of safety specialists who handle sensitive customer communications & concerns regarding GoGuardian Beacon, analyze beacon case issues, & work closely with our Privacy team on communication with school officials, as well as other key stakeholders outside of school admins. You’ll also be working closely with our Partnerships team identifying & escalation emerging needs.

Director, Customer Support

ringDNA
Greater LA Area
6 days ago
+30
As the Director of Customer Support, you will be responsible for the strategic leadership and tactical execution of our customer support organization. You’ll lead and scale a team of technical support professionals to achieve business objectives and exceed customer expectations. This position will report to the VP, Customer Success.

Customer Success Specialist

SimplePractice
Greater LA Area
6 days ago
+10
Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

Head of Operations

Titeg
Greater LA Area
6 days ago
We are looking for an experienced Head of Operations with a reputation for building high performance, fast growth and modern companies from the ground up. Working alongside our CEO, the position has full responsibility for the efficient execution and implementation of the Company’s vision and strategy.

Customer Care Agent

ChromaDex
Greater LA Area
1 week ago
+25
In this role, the Customer Care Agent is primarily responsible for working in the call center department, interacting with customers on the phone and via chat and email with an emphasis on responding to customers regarding their Social Media messages in order to improve their experience.  The right candidate must be energetic, tech-forward, great on the phone, and able to take initiative and effectively communicate at all levels of the organization. 

Safety Support Specialist (Night Shift)

GoGuardian
El Segundo
1 week ago
+43
Review Beacon incident reports and work closely with school counselors take appropriate action per operations policies. Identify and escalate new issues and trends, including sensitive problems. Communicate product feedback and analytics to cross-functional teams and help drive strategic solutions accordingly. Work closely with quality assurance, product, and engineering teams, providing them with timely metrics and analysis, investigating bugs, and following up with users as needed. Act as a liaison between GoGuardian and non-school officials. Contribute to support resources, including knowledge base articles and canned responses.

Customer Care Representative

Hallmark Labs
Santa Monica
1 week ago
+29
Deliver service and support to customers while using automated call distribution phone software or email. Provide solutions to customers by identifying problems, researching answers, guiding customers through corrective steps. Process information in response to customer inquiries, concerns, and requests about products and services. Gather customer's information and quickly identify root causes evaluating and analyzing symptoms of an issue. Diagnose and resolve technical issues such as internet connectivity, browser compatibility and problems with devices. Identify and escalate priority issues with a sense of urgency. Accurately process and record transactions using a computer and tracking software- Escalation pathway software, Excel and Google Docs spreadsheets. Offer alternative solutions where appropriate with the objective of retaining customer's' business. Stay current with system information, changes and updates. Keep private consumer and corporate information confidential. Support sales opportunities by providing information on product capabilities and offerings, pricing, positioning, related merchandise assistance.

Implementation Manager

Knotel
Greater LA Area
1 week ago
+24
Reporting into the Revenue Lead, the Implementation Manager will work with Members during their first 90 days to ensure they have a successful move-in and integration experience in their new company home. S/he/they will partner internally with the Sales, Launch, and Space Operations teams, and externally with the Member’s executive sponsor and operations teams to ensure the Member’s move-in progresses seamlessly, setting customer expectations, directing key decision points w/ the Member, ensuring deadlines are met, acting as an escalation point, and delivering a quality product. First impressions are everything, and the Implementation Manager will play a key role in delivering value early, building Member loyalty and improving referrals and retention.

Senior Manager, Customer Support

CreatorIQ
Greater LA Area
1 week ago
+34
CreatorIQ is looking for a Senior Manager of Customer Support who will be responsible for overseeing the daily operations of the CreatorIQ Support team with a focus on providing a positive experience for clients. This person will help ensure that Support tickets are responded to in a timely and professional manner. He/She will also provide leadership for the CreatorIQ Support team based in Los Angeles.

Customer Support Specialist

CreatorIQ
Greater LA Area
1 week ago
+34
CreatorIQ is looking for a Customer Support Specialist who will be responsible for supporting our clients and providing them with an incredible experience. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast-paced environment and will work with our most strategic clients. Who we are: CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer

Customer Success Manager

Miro
Greater LA Area
1 week ago
+27
Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! The Customer Success Manager has many responsibilities from onboarding enterprise clients, setting them up for success, enabling existing customers to deepen the relationship and increasing the value they get from our services.  Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will intuitively understand the people needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

Customer Support Representative

Procore Technologies
Greater LA Area
1 week ago
+24
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. This position is based in our Carpinteria, CA office. We’re looking for candidates to join us immediately. What you’ll do Acquire a thorough understanding of

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