Customer Support Advocate
Greater LA Area
4 days ago
Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction.
Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs.
Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance.
Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment.
Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.
Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve.
Travel on-site to our customers’ businesses in order to assist with their initial ServiceTitan launch (frequency is a few times annually).