Client Success Jobs in Los Angeles

54

Customer Experience Specialist

sweetgreen
Greater LA Area
7 hours ago
+14
Contribute on a team of guest experience advocates to field daily guest questions across various channels (email, text, yelp + social media) and achieve a best-in-class response time. Create above and beyond experiences that deepen the guest's relationship to our brand. Critically problem-solve common complaints by flagging trends + partnering cross-functionally to recommend + implement preventative measures; proactively create a better guest experience. Support operations teams as a unit that works closely to deliver real-time feedback to our store leadership. Celebrate internal team member successes by executing moments of recognition (hand-written thank you's, sweetgreen swag, coordinating recognition from our execs, delivering surprises to the store in real-time).

Director of Customer Experience

SNACKNATION
Culver City
9 hours ago
+12
We’re looking for a customer experience thought leader who knows how to move the needle for customer retention...someone who has creative ideas, an iterative mindset and can drive toward measurable, data-driven results. This important leader will report to the Senior Vice President of Customer Strategy and manage a small team of incredible humans who are responsible for day-to-day experience implementation. Our customers are friendly, our

Senior Account Manager

Deluxe Entertainment
Greater LA Area
18 hours ago
The Senior Account Manager role exhibits a high level of skill and ability to manage complex projects and oversee other team members.  Senior Managers will exist as leads above different service lines and are intended to be a strong #2 to the Account Director overseeing the order management freeing the Director up to focus more on the overall customer experience and account success. They will also work heavily with Operations to ensure teams are functioning smoothly in addition to troubleshooting and forecasting. Senior Managers focus mainly on managing other team members, schedules and internal workflows. Additionally, they are responsible for Project Management at a high level. They are responsible for communication to their team members (Account Managers and Coordinators) as well as internally to all other departments. They must have the ability to provide day to day support for all activities performed within the team. Senior Managers should have a higher level of technical depth so that they can understand and explain typical technical issues that arise across servicing and coordinate with operations across Deluxe divisions to manage order fulfillment.  They may be called upon for high profile meetings with Customers to provide detailed line level information.

Director, Account Management

Account Coordinator

Client Service Representative

Manager, Customer Success Training

PatientPop
Santa Monica
1 day ago
+27
PatientPop - the first Practice Growth Platform serving the healthcare industry - helps practices grow, modernize their patient experience, and streamline their front-office. The company's SaaS platform manages the patient journey from first impression to the examining room, and picks-up again after treatment is complete to nurture and recall patients when the time is right. The Manager, Customer Success (CS) Training, is responsible for the

Technical Support Engineer

Apica
Santa Monica
1 day ago
Background Apica’s operates a worldwide customer experience monitoring and load testing network spanning over 120 locations for a global enterprise customer base. As a result of continued growth, we are looking for a web savvy, energetic, and motivated individual to help our clients and prospect clients with their performance monitoring. You will join Apica’s global support and operations organization where you will be part of a small multi

Account Manager for Manufacturing Services

GoodRx
Santa Monica
1 day ago
+23
The Account Manager for Manufacturing Services will be an important part of a new business team focusing on online advertising on behalf of partners. This growth position will be responsible for supporting the architecture and execution of our new media strategy and supporting external clients. The focus of this role will be developing an inventory of understanding of our advertising inventory, work with sales partners, communicate value drivers to external client and then helping support the sales process.

Director, Account Management

NEXT Trucking
Greater LA Area
1 day ago
+10
Build account management teams which directly impact revenue. Redesign the account management process from the ground up. Create and drive strategies to strengthen the health of our accounts. Own high-visibility projects directly in-line with our roadmap. Hire great Account Managers & achieve impactful KPIs. Be the voice of ‘calm’ in a hectic fast-paced environment. Hire successful account managers.

Senior Manager, Customer Success Operations

PatientPop
Santa Monica
1 day ago
+27
As the Senior Manager of Customer Success Operations, you will build and scale internal operations to drive success across a rapidly growing CS organization, including Onboarding, Professional Services, Customer Success Management, Retention, and Customer Support. You will directly manage an evolving team that currently includes two Salesforce Administrators, a Trainer, and a Junior Business Analyst. In partnership with internal stakeholders, you will gather business requirements, oversee technical projects, improve processes, analyze results, and enable training.

Director of Enablement (Customer Success)

ServiceTitan Inc.
Greater LA Area
2 days ago
+21
ServiceTitan is seeking a Director of Customer Success Enablement to join our dynamic startup in Glendale, CA. This Enablement professional will play a crucial role in supporting the explosive growth of our Customer Success organization (which includes Implementation, Support, Professional Services, Customer Training and Customer Success). This role will focus on the onboarding and continuous training of Customer Success teams while managing ongoing professional development programs to continually develop their product and industry expertise, allowing them to accel in their roles through a ‘best-in-class’ Enablement experience. Success will be tied to Key Customer Success Performance Indicators (including NPS, Retention, Adoption, and various efficiency metrics). The role requires interaction with various areas of the organization and provides exposure to founders and other executives. 

VP, Client Onboarding

Senior Director/VP of Operations, Customer Success

Customer Adoption Representative

Customer Experience Manager

JOANY
Greater LA Area
3 days ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Manager.  About The Role This position reports to the Director of Customer Experience. As Manager of Customer Experience, you will be directly responsible for delivering an experience our Customers can’t do without. We love our

Strategy Engagement Manager

ZestFinance
Greater LA Area
3 days ago
+32
Strategy Engagement Managers at ZestFinance are on the front-line with our clients, leading all aspects of our engagements with large, multinational financial services companies. Pairing razor-sharp business acumen with client relationship-building skills, and working with the company’s world-class teams of engineers and product managers, data scientists and business analysts, Engagement Managers put the pieces together to deliver major business value from machine learning for our clients.

Customer Success Associate

BloomNation
Santa Monica
6 days ago
+13
BloomNation is scaling rapidly as one of the premier SaaS & E-commerce startups in Silicon Beach! As a Customer Success Associate, you will play the vital role of being the primary relationship driver between BloomNation and thousands of florists who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This role is best suited

DIRECTOR OF CLIENT SERVICES

TaskUs
Santa Monica
6 days ago
+22
As our Director of CS, you will manage one or two strategic campaigns and (as needed) non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance.

Account Manager, Strategic Partners

Factual
Greater LA Area
6 days ago
+14
This Account Management role represents a key function in managing external Factual partners who contribute data to Factual’s Observation Graph, which fuels Factual’s data for Marketing and data for Analytics businesses. Reporting into the Partner Services organization within Factual, you will be primarily responsible for the on-boarding and management of all Observation Graph partners, post-contract. This includes: managing technical on-boarding, post-contract partner account management and negotiation, data integrity monitoring and management, partner supply management and more.

Customer Retention Representative

PatientPop
Santa Monica
1 week ago
+27
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth. We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work. Our dedicated

Customer Success Manager

Laserfiche
Greater LA Area
1 week ago
+14
Description Laserfiche is looking for a pioneering Customer Success Manager to work on the ground floor and help retain, grow and empower customers and resellers of the SaaS line of business. This individual will help grow Customer Success, acting as a critical member of a growing and dynamic team responsible for building and supporting Laserfiche’s newly launched Cloud product.  We are seeking a dynamic individual who has proven SaaS customer

Customer Success Manager

PatientPop
Santa Monica
1 week ago
+27
The Customer Success Manager position is the foundation point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring...

Customer Success Manager

El Segundo
1 week ago
Company Profile 3PL Central is the fastest growing Software as a Service (SaaS) solution in the warehouse management and supply chain execution market. Our customer base ranges from small and medium sized 3PLs to large Fortune 500 firms and spans 48 states, 16 countries and 5 continents. 3PL Central was born 10 years ago within an active 3PL warehouse operation and as such, prides itself on understanding the customer's needs and goals. Job

HEAD OF CUSTOMER SUCCESS

RingDNA
Greater LA Area
1 week ago
+10
THE OPPORTUNITY: HEAD OF CUSTOMER SUCCESS RingDNA is looking for a proven Customer Success leader to join the team.  As the primary advocate for RingDNA’s customers, this is a critical role that impacts the entire customer experience. Your mission is to ensure that customers really experience the full power of RingDNA’s products.  You will help customers be more successful through training, product information, communication and relationship

Customer Success Lead

CREXi
Marina Del Rey & Playa Vista
1 week ago
+21
We are hiring a Customer Success Lead to help us grow!  You’ll be leading our Customer Success team to grow our market share within our current accounts. We are expanding our team of high-achievers who are excited about the opportunity to speak with commercial real estate brokers and help position the CREXi platform as the best solution for their business. You will be joining a fast paced, entrepreneurial environment where you will be able to

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