Customer Success Jobs in Los Angeles

81

VP of Client Success

Luxury Presence
Santa Monica
3 hours ago
+18
We’re looking for a VP of Client Success to join our high-growth venture. Are you a metric-driven client success leader? Have you scaled and led multiple teams with high-level training, clear management principles, backed by objective metrics-based reporting? Do you take pride in putting people in positions where they can be successful? Are you just as comfortable handling a customer escalation as you are speaking on a panel focused on satisfying clients? If so we’d love to speak with you!

Customer Experience Manager (AM/Weekends)

FIGS
Santa Monica
12 hours ago
+21
FIGS is looking for a Customer Experience Associate to work directly with FIGS’ customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to FIGS’ entire e-commerce customer base and interact with FIGS’ warehouse team. The ideal candidate is someone who loves helping others and has a flexible schedule, with a willingness to regularly work evenings, weekends, and holidays. The role will report directly to FIGS’ Senior Manager of Customer Experience.

Teams Relationship Specialist

FIGS
Santa Monica
12 hours ago
+21
FIGS is looking for a Teams Relationship Specialist to provide exceptional support to our Teams Relationship Management team. This individual will be an ambassador for potential and existing TEAMS customers, ensuring word-class experience in every interaction and fostering unbeatable customer satisfaction. As a key member of the Teams Relationship team, you’ll work closely with the Customer Experience and Operations teams to stay current with new products and processes so it is important to understand how to effectively communicate through several departments and workflows. The role reports directly to FIGS’ Manager of Customer Success.

Customer Experience Associate (AM/Weekends)

FIGS
Santa Monica
12 hours ago
+21
FIGS is looking for a Customer Experience Associate to work directly with FIGS’ customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to FIGS’ entire e-commerce customer base and interact with FIGS’ warehouse team. The ideal candidate is someone who loves helping others and has a flexible schedule, with a willingness to regularly work evenings, weekends, and holidays. The role will report directly to FIGS’ Senior Manager of Customer Experience.

Teams Relationship Manager

FIGS
Santa Monica
12 hours ago
+21
FIGS is looking for a Teams Relationship Manager to support, nurture and grow our TEAMS client base. This individual will be an ambassador to potential and existing customers throughout the sales lifecycle; defining key deliverables, ensuring clear communication and orchestrating the right internal resources to exceed the customers needs. As a key member of the Teams Relationship team, you’ll work closely with multiple teams at FIGS so it is important to understand how to effectively communicate through several departments and workflows in a dynamic, fast paced environment. You will deliver a world-class customer experience in every interaction, fostering unbeatable customer satisfaction as a part of the team. The role reports directly to FIGS’ Manager of Customer Success.

Account Executive

Currency Capital
Orange County
23 hours ago
+31
Identify and prospect for new partnership accounts and associations within a network of approved dealers and approved vertical markets. Responsible for acquiring new partnerships. Oversee, manage and drive financing volume for sellers. This includes communicating and working directly with buyers of equipment to consummate financing transactions. Oversee, manage and drive payment volume for sellers. This includes working directly with buyers of equipment to consummate financing transactions. Research a prospective partner to determine their business needs as it pertains to their market or vertical. Outreach to the prospective partnerships via onsite visits, shows, phone, and email. Set appointments for demos of Currency’s products. Build relationships with the prospective Partner's key decision makers and serve as the primary point of contact throughout the acquisition/sales cycle.

Digital Sales Representative

Expertise.com
Greater LA Area
1 day ago
We are seeking a Digital Sales Representative to sell performance-based, featured placements on Expertise.com to a variety of industries. You will be responsible for proactively targeting, approaching and closing opportunities as well as ensuring Expertise.com continues to deliver within client's expected acquisition costs.  

Community Support Experience Analyst

Zwift
Greater LA Area
1 day ago
+36
As our Community Support Experience Analyst, you will play a key role in analyzing, designing and implementing changes to support workflows that enhance the member experience within Zwift. As the advocate, you will have the goal of relentlessly leveling-up our service. Your leadership will be exemplified as you collaborate with business leaders and cross-functional teams to integrate member feedback and experience metrics into decisions on processes, products, and service offerings to improve customer usability, satisfaction, and loyalty.

Associate Customer Success Manager

NuORDER
Greater LA Area
2 days ago
+20
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a new graduate looking to start a career or someone looking to change careers and start in SaaS software Customer Success. This position will be located in our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.

Customer Success Manager

NuORDER
Greater LA Area
2 days ago
+20
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This position will be located in our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.

Customer Success Manager

InStride
Greater LA Area
2 days ago
+33
Reporting to the Director of Customer Success, the Customer Success Manager is responsible for managing the success and growth of an assigned portfolio of customers. The responsibilities of this individual include developing account strategy, managing implementation, delivering annual customer retention objectives, qualifying upsell opportunities and enhancing overall customer satisfaction.

Account Manager, Client Services

CreatorIQ
Greater LA Area
2 days ago
+34
We are looking for an experienced Client Services Consultant who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Business Development Manager, LLF

LeafLink
Greater LA Area
2 days ago
+18
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Director, Customer Retention

Golden Hippo
Greater LA Area
2 days ago
+42
Continually analyze customer data to fully understand the journey of our continuity members. Identify opportunities to increase stick rate and lifetime value. Develop a series of measurable tests to increase key membership metrics. Work closely with Customer Service team to optimize the Cancel/Save process at the contact centers. Create and lead regular retention update meetings with senior leadership.

Customer Experience Associate

FIGS
Santa Monica
2 days ago
+21
FIGS is looking for a Customer Experience Associate to work directly with FIGS’ customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to FIGS’ entire e-commerce customer base and interact with FIGS’ warehouse team. The ideal candidate is someone who loves helping others and has a flexible schedule, with a willingness to regularly work evenings, weekends, and holidays. The role will report directly to FIGS’ Customer Experience Manager.

Head of Customer Service

nok
Venice
3 days ago
+23
You will be initially responsible for conducting most of the customer service to grasp all the needed insights required for you to setup and scale the entire department. This role will require you to be "agent zero" and to architect the organization from the ground up.

Senior Account Manager

NexTravel
Santa Monica
6 days ago
+23
As a Senior Account Manager, you will have the opportunity to collaborate across teams to represent the voice of our customers and be proactive in engaging our clients to solve problems as quickly and efficiently as possible. The ideal candidate will have excellent project management and communications skills. 

Client Support Representative

Ordermark
Greater LA Area
6 days ago
+32
We're looking for a Client Support Representative to provide outstanding service to our clients by answering questions, handling complaints, and troubleshooting problems with our products and services. HOURS: Regular, 8-hr work day, with overtime potential. Must have the ability to work weekends and holidays as required. Hours can range from 7am-10:30pm.

Sales Consultant

SURE
Santa Monica
6 days ago
+31
As a Sales Consultant at SURE, you'll be on on the front lines interacting with new and existing customers who are interested in our insurance products. You'll communicate with customers via phone, email, text, and chat with the main objective of ensuring that customers who are interested in our insurance products, purchase the products. All leads are warm and you will only be working with inbound leads. Converting prospective customers into sales and providing incredible customer service is the name of the game.

Customer Success Specialist

SimplePractice
Greater LA Area
6 days ago
+10
Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

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