Operations Jobs in Los Angeles

199

Director of Customer Success

CreatorIQ
Greater LA Area
1 week ago
+34
Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our Los Angeles customer segment. This will include: overseeing a team of Customer Success Leads in our Los Angeles office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Manager Customer Support

Rapid7
El Segundo
1 week ago
+24
As a Manager, Technical Support, you lead a premier support team for a wide range of security minded people and their companies. Alongside the Support team you will use your expertise and knowledge to help solve security challenges for our valued customers.  

Customer Support Specialist

Albert
Greater LA Area
1 week ago
+20
Helping customers with a wide variety of questions about their budget, spending, savings, and financial situation. Managing high-volume inbound support channels: you’re part of the first line of defense in making sure our customers receive the attention and care they need, in a timely manner. Help customers understand how to get the most out of Albert and troubleshoot any issues during the account setup process. Document topics in the Help Center and our internal support tools as they arise. Diagnose and escalate issues our users encounter using Albert’s bug reporting system. Identify trends in feature requests and reporting these to our product team . Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.

Executive/Personal Assistant

Kaya Now
Venice
1 week ago
Looking for a recent college graduate to be a Personal/Executive Assistant that provides support to a cutting edge startup. You will be assisting our CEO and Founder. Looking for someone who is bright, enthusiastic, and has a can-do attitude. You are a person who is ready to jump into an innovative market and learn the ins and outs of taking a startup and turning it into a global company.  Our CEO is a successful entrepreneur who has built some

Head of Customer Experience

Within
Greater LA Area
1 week ago
+25
You will advocate for our customers and engage in ways that ensure a great experience with our products, services, and community. Managing and building lasting customer relationships, you will be the point person for educating, advising, and empowering customers to get the most from their membership. Your main goal is to ensure customers have an incredible experience with Within products. You will represent the company as their trusted partner. You will become the most visible touch point for our customers to Within. 

Fulfillment Manager

Golden Hippo
Greater LA Area
1 week ago
+43
Collaborate with management to forecast budgets, relay trends, review team performance, and optimize procedures in accordance with company policies. Manage fulfillment team members while creating a positive and professional work environment. Maintains distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures . Continuously improve performance as measured by Key Performance Indicators by leveraging experience and ‘lean tools’ to improve efficiencies. Ensure optimal warehouse staffing and results by managing recruiting, training, coaching and disciplining employees as needed. Ensure the organization and effectiveness of the order desk. Set and meet effective and accurate goals with the management team. Maintain a safe, clean, and organized fulfillment center.

Order Entry Specialist

MotorTrend Group
El Segundo
1 week ago
+31
The Order Entry Specialist (full-time, non-exempt, hourly) is the key support role for MTG order entry for all print, digital, event and production sales proposals. This role is responsible for entering, maintaining and updating advertising orders working closely with account executives, account managers, sales coordinators, media planners, ad operations, campaign managers and finance.

Studio System Engineer

Head of Production

Who Gives a Crap
Downtown
1 week ago
+30
You will represent Production in our broader Supply Chain Team and Planning Teams and report into our VP Supply Chain. Heading up our production team, you’ll be leading and executing our global production strategy. You’ll create our roadmap for producing existing and future products, set priorities and scale our team for growth. You’ll help us evolve processes and systems to ensure a kick-ass operation that is more proactive than reactive, and ensures we ship thousands of tonnes of forest-friendly paper products every year in a way that feels manageable. You’ll manage our Production Manager, China who mentors our team on-the-ground, ensuring we have deep factory relationships, making great product in an ethical and sustainable way. 

Receptionist

Better.com
Greater LA Area
1 week ago
+25
You will be at the frontline (literally) of the office, giving our visitors their first in-person impression of Better. In addition to settling guests—everyone from candidates, investors, VIPs, and more—in our always-neat reception area, your daily tasks will include opening the office, resetting conference rooms, answering the phone, managing delivery handlers and closing the office. 

Real Estate Customer Experience Analyst

Better.com
Greater LA Area
1 week ago
+25
The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality. As part of the team, you’ll be on the front lines as the first point of contact for potential borrowers. Your role is to provide the framework for Better’s customer-centric approach throughout the home buying process and build strong relationships with our clients. This position allows you the opportunity to build on your communication and relationship building skills while working directly with our customers and cross-functionally within the different departments of the Real Estate Team. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.

Processing Expert Manager

Better.com
Greater LA Area
1 week ago
+25
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Operations Associate

Better.com
Greater LA Area
1 week ago
+25
Guiding our customers through the key required steps to help them fund their mortgage. Preparing and reviewing required documentation with particular attention to detail. Working with third parties to ensure a smooth efficient closing for our borrowers. Coming up with and driving initiatives for how we can improve our customer experience - we value your feedback!

Lead SOC Analyst

Better.com
Greater LA Area
1 week ago
+25
Better.com is looking for a Lead Security Operations Center Analyst to lead the protection of our systems and data. The Lead SOC Analyst will be responsible for helping build out a fully functional SOC and implementing policies and procedures to ensure the security and integrity of our systems and data, providing operational oversight and complete life cycle management of cyber threats.

IT Systems Technician

Better.com
Greater LA Area
1 week ago
+25
Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT & various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team & support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.

Customer Success Specialist

Better.com
Greater LA Area
1 week ago
+25
As a part of our fast-growing team you’ll continually innovate and iterate on how to bring best-in-class service to our customers. You’ll be on the front lines generating revenue by establishing qualified customers to send on their way to getting a “Better” mortgage. Unique to this role at Better is that you never cold call or prospect. Our technology generates warm leads (potential customers) that you are responsible for engaging and qualifying to move on in the mortgage process.  Your work will expose you to our full company: including our product, engineering, and marketing orgs. You will have the opportunity to share customer insight, improve Better's core technology and build and grow your own career within Better.

Director, Higher Education Alliance

XPRIZE
Culver City
1 week ago
+14
As the HEA Director, you will work closely with the VP, Partnerships and the Partnerships team to build upon the success of partnerships XPRIZE has established with higher education institutions by developing and executing new strategies and initiatives to further engage Members of the Higher Education Alliance, and by building up the membership with an eye towards diversity and impact. In this role, you will leverage your strong eye for strategy and creativity, combined with deep program management, analytical, and interpersonal capabilities, to build out the HEA and support multiple complex projects simultaneously. You will also leverage your relationship skills to develop mutually beneficial and trusting relationships with partners, and work with cross-functional teams to design and execute on those relationships (e.g., Development, Prizes, Data Collective, Legal, Marketing, Finance).

Director, Global Impact Partnerships

XPRIZE
Culver City
1 week ago
+14
As the Director of Global Impact Partnerships, you will work with the VP, Partnerships and the Partnerships team to build upon the success of partnerships XPRIZE has established with global organizations by developing and executing new strategies and initiatives to further engage existing Global Impact Partners, and by developing new relationships with an eye towards expanding XPRIZE’s reach and impact.  In this role, you will leverage your strong eye for strategy and creativity, combined with deep program management, analytical, and interpersonal capabilities, to build out partnerships with global organizations and support multiple complex projects simultaneously. You will also leverage your relationship skills to develop mutually beneficial and trusting relationships with partners, and work with cross-functional teams to design and execute on those relationships (e.g., Development, Prizes, Data Collective, Legal, Marketing, Finance).

Head of Customer Success

ringDNA
Greater LA Area
1 week ago
+30
RingDNA is looking for a proven Customer Success leader to join the team. As the primary advocate for RingDNA’s customers, this is a critical role that impacts the entire customer experience. Your mission is to ensure that customers really experience the full power of RingDNA’s products. You will help customers be more successful through training, product information, communication and relationship-building. The result of your work will be happy customers, amazing products, and increased customer retention.

Customer Support Associate

Albert
Greater LA Area
1 week ago
+18
Who we are Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.   We’re an LA-based startup with a

Senior Customer Advisor

Rapid7
El Segundo
1 week ago
+24
Rapid7’s Managed Detection and Response (MDR) service delivers world class, 24/7/365 threat detection and incident response services for our customers. By employing multiple threat detection methodologies including behavior analysis, threat intelligence, and threat hunts, the MDR team identifies both known and unknown threats across customer environments. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,395
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Desktop Support $58,567
Min: $48K
Max: $67K
Technical Support $60,962
Min: $36K
Max: $85K
Sales Operations Analyst $62,030
Min: $25K
Max: $87K
Office Manager $62,346
Min: $44K
Max: $90K
Client Success Manager $73,011
Min: $40K
Max: $150K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Business Analyst $73,886
Min: $40K
Max: $150K
Operations Manager $84,853
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $194,552
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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