Operations Jobs in Los Angeles

199

Customer Success Associate

RepairSmith
Greater LA Area
1 week ago
+27
Engage customers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation. Ensure all customer needs are met, including answering their questions, resolving any issues, and connecting them with additional resources. Effectively communicate relevant product features and benefits, consistent with company-approved guardrails. Deliver amazing customer support through live chat, email, and phone for customers.

Partnership Manager

Tapcart
Santa Monica
1 week ago
+20
Manage existing partnerships at a B2B company. Develop and execute a comprehensive partnership agreement. Grow the Tapcart Enterprise customer base. Drive new business by finding and developing new partner leads. Meet or exceed targets for revenue and sales activity generated by partners. Define, measure, impact, and report the KPIs of clients generated by partnerships.

Head of Customer Success

Tapcart
Santa Monica
1 week ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Chief of Staff

Flowspace
Culver City
1 week ago
+34
Flowspace is seeking a highly qualified Chief of Staff to work closely with the executive team as the organization enters its next phase of growth. He/she will have the opportunity to make an immediate impact on Flowspace’s productivity, streamlining strategy initiatives, overseeing program management, and communicating objectives between departments. The Chief of Staff will report directly to the CEO and work collaboratively and in close partnership with other key members of the leadership team. 

Customer Support Specialist - Bilingual (English…

CreatorIQ
Greater LA Area
1 week ago
+34
CreatorIQ is looking for a Customer Support Specialist who will be responsible for supporting our clients and providing them with an incredible experience. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast-paced environment and will work with our most strategic clients.

Trust & Safety Manager

GoGuardian
El Segundo
1 week ago
+43
As a Safety Specialist Manager, you’ll manage, lead and motivate a group of support team members who are responsible for handling GoGuardian Beacon Alert notifications. You'll be expected to provide feedback on casework, identify trends, work with the Sales Enablement Manager & the VP of Sales to address knowledge gaps and execute new team strategies.  You’ll lead a team of safety specialists who handle sensitive customer communications & concerns regarding GoGuardian Beacon, analyze beacon case issues, & work closely with our Privacy team on communication with school officials, as well as other key stakeholders outside of school admins. You’ll also be working closely with our Partnerships team identifying & escalation emerging needs.

Director of Operations

ringDNA
Greater LA Area
1 week ago
+30
We’re seeking an experienced Director of Operations to join our highly skilled team. As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You’ll work closely with the COO and other executives to strategize and develop long-term plans that usher in new levels of productivity and success at ringDNA. 

Vice President (VP) of Customer Success

Enervee
Culver City
1 week ago
+32
We're looking for an exceptional VP of Customer Success to join our Culver City team. Reporting to the Chief Growth Officer, this position will be responsible for creating a company-wide culture of Customer Success and ensuring that we deliver significant value for our electric and gas utility partners.

Customer Success Associate

Dave Inc.
Greater LA Area
1 week ago
+27
- Prior experience in tech support, banking or insurance is a big plus.  - Excellent grammar and communication skills. - Be a good human being.

Executive Assistant

Sidebench
Greater LA Area
1 week ago
+24
Serve as a business manager to Sidebench leadership on all administrative, coordination, and business information matters. Handle monthly expense reports and work closely with Finance to track various budgets Execute food orders for employees and important client meetings. Manage travel arrangements and expenses for all employees. Assist our CEO with email management, calendar coordination, meeting confirmation, and other scheduling responsibilities for high-priority matters. Help our CEO with follow up for various meetings (if need decks, information, etc from people). Participate in internal leadership meetings as ‘scribe’ and ‘timetracker’, and eventually becoming a contributing participant on office-related topics/decisions. Responsible for reception services including meet and greet clients, interviewees and guests, field incoming phone calls, and manage deliveries and traffic in and out of the office. Maintain employee handbook detailing policies and procedures. Co-leads the planning of company events, All Hands meetings and general office culture events, new joiner onboarding. Participates as an active member of our culture committee, help coordinate events and gifts for employee celebrations.

Customer Success Manager

PatientPop
Santa Monica
1 week ago
+50
The Customer Success Manager will work directly with client accounts to manage the relationship and strategically grow revenue. Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the PatientPop platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Renewals are paramount to any SaaS companies success and the work you will do as a CSM is hypercritical to the longevity of the organization. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.

SVP, Customer Success

Customer Support Representative

Head of Customer Care

Clutter
Greater LA Area
1 week ago
+47
We are looking for a Care Manager to run and scale Clutter’s Customer Care and Claims teams, which operate in a B2C call center environment. Customer experience is a critical part of Clutter’s overall product offering, which aims to make every customer’s life more convenient. The person in this role is directly responsible for leading the teams that deliver a quality experience to all of our customers. This position reports directly to the Director of Customer Experience.

Client Success Manager

Appetize
Greater LA Area
1 week ago
+30
Appetize Technologies, Inc. is looking for a stellar Client Success Manager based in the Greater Los Angeles area to join our growing Client Services team. This role is a blend of strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction. 

Senior Compliance Analyst

GoodRx
Santa Monica
1 week ago
+30
We are looking for a Senior Compliance Analyst with a strong IT audit experience and background in the technical implementation of SOC2, ISO 27001 or SOX-404. As our Senior Compliance Analyst, you will support compliance initiatives by engaging various process owners in the design, documentation, implementation, and monitoring of the appropriate IT controls in our computing environments and demonstrating those controls to external auditors. 

Operations Director - Marketplaces

Leaf Group
Santa Monica
1 week ago
+32
We are looking for a Logistics Manager - Marketplaces to help build a robust, efficient, cost effective logistics network domestically and internationally through optimizing logistics operations, analyzing and reducing shipping costs, improving processes and driving logistics efficiencies across our marketplace businesses. This position is based in our Santa Monica office.

Email Marketing Operations Coordinator

Golden Hippo
Greater LA Area
1 week ago
+43
Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most — our customers. We’re growing fast, but our core values remain the same as when we were founded in 2010. Golden Hippo is currently looking for a motivated and dependable Email Marketing

Customer Support Analyst

ringDNA
Greater LA Area
1 week ago
+30
Work with our customers and product managers to sleuth solutions to incoming issues. Partner in customer success with expert product training and customer onboarding sessions. Work within a team environment to generate creative solutions. Identify common issues, escalating them to product managers. Expertly communicate and document solutions.

Account Manager

12Twenty Inc.
Santa Monica
1 week ago
+13
12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Account Manager to help our customers continue their success utilizing our suite of solutions. The Account Manager owns the client-facing relationship post-sale and ensures superior client service through premium campaign management, relationship development, and account retention & upsell activities.  In addition to regular

Customer Support Manager

12Twenty Inc.
Santa Monica
1 week ago
+13
12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Support Manager to help our customers become successful with our suite of solutions.   Our ideal candidate enjoys aiding others to achieve success. You should be detail-oriented, analytical, proactive, and able to quickly ascertain what clients are looking for and how to best meet their needs. We're looking for someone who is

Senior Client Support Specialist

AuditBoard
Greater LA Area
1 week ago
+36
Our Senior Client Support Specialist will collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively while constantly looking for ways to improve & upgrade our support function as a whole. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and comfortable interacting with clients both online and over the phone with a high level of professionalism would be a great fit.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,395
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Desktop Support $58,567
Min: $48K
Max: $67K
Technical Support $60,962
Min: $36K
Max: $85K
Sales Operations Analyst $62,030
Min: $25K
Max: $87K
Office Manager $62,346
Min: $44K
Max: $90K
Client Success Manager $73,011
Min: $40K
Max: $150K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Business Analyst $73,886
Min: $40K
Max: $150K
Operations Manager $84,853
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $194,552
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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