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Los Angeles Tech Jobs and Startup Jobs

126

Customer Success Manager

RealtimeBoard
Greater LA Area
1 hour ago
+14
Develop best practices for new customer onboarding and customer growth/resell/renewal to ensure ongoing customer success. Educate users on how to use RealtimeBoard based on their specific needs. Communicate directly with customers to answer questions and address issue through email, live chat, video chat and other channels. Maximize customer retention metrics. Track and identify the probability of customer renewal and expansion for each customer. Create content and enable customers to drive user engagement. Creating customer education programs including: emails, webinars, workshops, videos and guides to maximize their use of RtB. Become a RtB product expert. Work with our global team to produce a world class customer experience.

IT Manager

FabFitFun, Inc.
Greater LA Area
6 hours ago
+12
FabFitFun is seeking an experienced and proactive IT Manager to support immense growth in our West Hollywood HQ. As the IT Manager, you will manage our existing Helpdesk team, support ongoing and future office expansions, and collaborate with our IT Director to develop IT roadmap, implement new systems and processes, and build a world-class IT department.

Helpdesk Technician

Office Manager

Operations Coordinator

Account Management Assistant

VP, Merchandising

Load 2 more jobs6 jobs at FabFitFun, Inc.

Global Operations Associate

Flexport
Greater LA Area
8 hours ago
+29
Manage all aspects of international trade from origin to destination; Interface with global logistics partners to coordinate international shipments; Shepherd clients through the complexities of international trade; Collaborate with the sales team to ensure the highest level of service possible; and Assist Customs Team with logistical troubleshooting.

Customer Experience Specialist

sweetgreen
Greater LA Area
14 hours ago
+14
Contribute on a team of guest experience advocates to field daily guest questions across various channels (email, text, yelp + social media) and achieve a best-in-class response time. Create above and beyond experiences that deepen the guest's relationship to our brand. Critically problem-solve common complaints by flagging trends + partnering cross-functionally to recommend + implement preventative measures; proactively create a better guest experience. Support operations teams as a unit that works closely to deliver real-time feedback to our store leadership. Celebrate internal team member successes by executing moments of recognition (hand-written thank you's, sweetgreen swag, coordinating recognition from our execs, delivering surprises to the store in real-time).

Director of Customer Experience

SNACKNATION
Culver City
17 hours ago
+12
We’re looking for a customer experience thought leader who knows how to move the needle for customer retention...someone who has creative ideas, an iterative mindset and can drive toward measurable, data-driven results. This important leader will report to the Senior Vice President of Customer Strategy and manage a small team of incredible humans who are responsible for day-to-day experience implementation. Our customers are friendly, our

Sr.Director, Technical Professional Services

ServiceTitan Inc.
Greater LA Area
22 hours ago
+21
ServiceTitan is looking for Sn. Dir, Technical Professional Services to lead teams of technical subject matter experts focused on delivering specialized services for our clients. Departments within the Client Services group include Data Engineering, Accounting Integrations, Telecom Services, Technical Training, and Custom Development. The team focuses on delivering specialized technical services to clients at any point of the lifecycle as needed. The candidate will lead a team of approximately 60 high impact individual contributors, Managers and Directors across two locations in Glendale, CA and Atlanta, Georgia. This role requires building effective and scalable processes, programs, and systems that leverage both people and automation to support a wide variety of technical delivery tasks.

Director of Enablement (Customer Success)

Operations Manager

Tradeshow Manager

Events Coordinator

VP, Client Onboarding

Senior Director/VP of Operations, Customer Success

Customer Adoption Representative

Application System Administrator

Load 5 more jobs9 jobs at ServiceTitan Inc.

Senior QA Team Lead

Verifi
Greater LA Area
23 hours ago
+26
We are currently hiring for a dynamic and collaborative Sr QA Team Lead for our Chargeback Operations Team! At Verifi, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity and provides you with an opportunity to take ownership and play an intricate part in our company’s success. You will work alongside the brightest and most remarkable individuals in the industry and you will have an immediate

Senior Account Manager

Deluxe Entertainment
Greater LA Area
1 day ago
The Senior Account Manager role exhibits a high level of skill and ability to manage complex projects and oversee other team members.  Senior Managers will exist as leads above different service lines and are intended to be a strong #2 to the Account Director overseeing the order management freeing the Director up to focus more on the overall customer experience and account success. They will also work heavily with Operations to ensure teams are functioning smoothly in addition to troubleshooting and forecasting. Senior Managers focus mainly on managing other team members, schedules and internal workflows. Additionally, they are responsible for Project Management at a high level. They are responsible for communication to their team members (Account Managers and Coordinators) as well as internally to all other departments. They must have the ability to provide day to day support for all activities performed within the team. Senior Managers should have a higher level of technical depth so that they can understand and explain typical technical issues that arise across servicing and coordinate with operations across Deluxe divisions to manage order fulfillment.  They may be called upon for high profile meetings with Customers to provide detailed line level information.

Director, Account Management

Director, Global Service Desk and Support

Account Coordinator

Client Service Representative

Load 1 more jobs5 jobs at Deluxe Entertainment

Growth Operations Associate (Entry level)

Downtown
1 day ago
CloudKitchens is a fast moving and ambitious startup. We are building the next generation of food delivery where drones, robots, and humans will all be among your colleagues. We are a small team, wearing a million hats; learning, innovating, problem solving, all in an effort to revolutionize this industry We are expanding our Growth Operations team and are looking for full-time hires to start immediately! Responsibilities: Execute on different

Technical Customer Support (Remote - PST)

ReCharge
Santa Monica
1 day ago
We're looking for a Technical Customer Support Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so that we can build the highest value

Manager, Customer Success Training

PatientPop
Santa Monica
1 day ago
+27
PatientPop - the first Practice Growth Platform serving the healthcare industry - helps practices grow, modernize their patient experience, and streamline their front-office. The company's SaaS platform manages the patient journey from first impression to the examining room, and picks-up again after treatment is complete to nurture and recall patients when the time is right. The Manager, Customer Success (CS) Training, is responsible for the

Technical Support Engineer

Apica
Santa Monica
1 day ago
Background Apica’s operates a worldwide customer experience monitoring and load testing network spanning over 120 locations for a global enterprise customer base. As a result of continued growth, we are looking for a web savvy, energetic, and motivated individual to help our clients and prospect clients with their performance monitoring. You will join Apica’s global support and operations organization where you will be part of a small multi

Account Manager for Manufacturing Services

GoodRx
Santa Monica
1 day ago
+23
The Account Manager for Manufacturing Services will be an important part of a new business team focusing on online advertising on behalf of partners. This growth position will be responsible for supporting the architecture and execution of our new media strategy and supporting external clients. The focus of this role will be developing an inventory of understanding of our advertising inventory, work with sales partners, communicate value drivers to external client and then helping support the sales process.

Dispatcher

Getaround
Culver City
2 days ago
+16
Thousands of car owners entrust Getaround to safely handle and rent out their cars every single day. As a Getaround Regional Dispatcher, you will help direct fleet resources in the field in real time. As a result, your actions and decisions will directly affect the success of our business. You will be dispatching the fleet team to handle infleeting appointments that directly impact our growth as well as organizing the fleet team around handling

Senior Operations Manager

Getaround
Culver City
2 days ago
+16
Getaround is looking for a talented, forward leaning manager to grow our Los Angeles & Orange County operations team. Thousands of car owners around the country entrust Getaround to safely share their cars with friends, colleagues, neighbors, and even strangers. As the market’s Operations Manager, you will be responsible for the execution of our vehicle operations processes and play a critical leadership role for the market.   We need you to be

Service Desk Specialist

Procore Technologies
Greater LA Area
2 days ago
+24
We’re looking for a Service Desk Specialist to provide world-class service and support to our colleagues across all Procore locations while working out of our headquarters in Carpinteria, CA. You’ll be the single point of contact for all IT incidents and requests for service from our internal users. Each day will be spent providing first-line investigation and diagnosis by logging all relevant incident/service request details, assigning categorization and prioritization codes, and helping to resolve incidents efficiently and effectively.

Director, Global Deal Desk & Order Management

Administrative Assistant, Product

Customer Success Manager, Mid-Market

Customer Success Department Coordinator

Customer Success Business Analyst

Customer Support Representative

Senior Executive Coach

Load 4 more jobs8 jobs at Procore Technologies

Office Manager

SimplePractice
Greater LA Area
2 days ago
+10
Identify, schedule and manage building repairs. Order and maintain office equipment and supplies. Office moves and desk relocations. Manage the heating/cooling system to make sure the office is the right temperature. Maintain and service appliances (coffee machine, fridge, kombucha tap, etc). A full supply of health snacks. Organize storage rooms. Manage and help improve the new employee onboarding process. Coordinate “offboarding” when employees leave. Scheduling and organizing team meetings, lunches, happy hours, and events. Contribute to office design improvements. Manage travel and shipping for conferences.

Senior Vice President, Digital Strategy and Busine…

Universal Music Group
Santa Monica
2 days ago
+13
Responsibilities will include, but are not limited to, department planning processes oversight; deal negotiation with top digital accounts; initiation and management of projects to optimize account-level and cross-account opportunities; communication with UMG's executive management regarding priorities and key developments in partner businesses; and, maximization and forecasting of partner revenues. This role will serve as a key contact and connecting link for partners and internal stakeholders with respect to UMG's evolving digital business. Productive collaboration with Digital Strategy department leadership and effective management of a dedicated team of direct reports is critical.

Logistics Platform Manager

Director, Supply Chain & Business Integration

IT Process Manager

Executive Assistant

Digital Strategy Coordinator

Senior Network Engineer

Senior Identity & Access Management Engineer

Global Application Analyst II

Senior Deskside Support Technician

Administrative Assistant

Senior SAP BPC Support Lead

Label Manager Fonovisa-Disa, Bilingual (English/Spanish)

Load 9 more jobs13 jobs at Universal Music Group

Director, Account Management

NEXT Trucking
Greater LA Area
2 days ago
+10
Build account management teams which directly impact revenue. Redesign the account management process from the ground up. Create and drive strategies to strengthen the health of our accounts. Own high-visibility projects directly in-line with our roadmap. Hire great Account Managers & achieve impactful KPIs. Be the voice of ‘calm’ in a hectic fast-paced environment. Hire successful account managers.

Senior Manager, Customer Success Operations

PatientPop
Santa Monica
2 days ago
+27
As the Senior Manager of Customer Success Operations, you will build and scale internal operations to drive success across a rapidly growing CS organization, including Onboarding, Professional Services, Customer Success Management, Retention, and Customer Support. You will directly manage an evolving team that currently includes two Salesforce Administrators, a Trainer, and a Junior Business Analyst. In partnership with internal stakeholders, you will gather business requirements, oversee technical projects, improve processes, analyze results, and enable training.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $39,797
Min: $30K
Max: $53K
Operations Associate $51,430
Min: $38K
Max: $72K
Technical Support $52,643
Min: $36K
Max: $80K
Sales Operations Analyst $60,038
Min: $25K
Max: $87K
Office Manager $61,500
Min: $50K
Max: $82K
Desktop Support $63,500
Min: $50K
Max: $85K
Business Analyst $67,030
Min: $40K
Max: $86K
Client Success Manager $68,097
Min: $40K
Max: $125K
Customer Support Manager $73,625
Min: $53K
Max: $121K
Operations Manager $80,475
Min: $42K
Max: $115K
Business Intelligence Analyst $88,444
Min: $69K
Max: $103K
Marketing Operations Manager $90,961
Min: $52K
Max: $175K
Sales Operations Manager $95,472
Min: $40K
Max: $150K
Senior Business Analyst $104,733
Min: $78K
Max: $133K
Director of Customer Success $107,125
Min: $55K
Max: $130K
Director of Operations $140,906
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
Vice President of Operations $196,385
Min: $135K
Max: $290K
COO (Chief Operating Officer) $203,875
Min: $100K
Max: $352K

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