Operations Jobs in Santa Monica

46

Partnership Manager

Tapcart
Santa Monica
1 day ago
+20
Manage existing partnerships at a B2B company. Develop and execute a comprehensive partnership agreement. Grow the Tapcart Enterprise customer base. Drive new business by finding and developing new partner leads. Meet or exceed targets for revenue and sales activity generated by partners. Define, measure, impact, and report the KPIs of clients generated by partnerships.

Head of Customer Success

Tapcart
Santa Monica
1 day ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Chief Medical Officer

Renew Health
Santa Monica
1 day ago
+22
Renew Health is seeking a dynamic and innovative Chief Medical Officer to lead the strategy, vision, and execution of one of the most significant and differentiating parts of our business: the Renew Health clinical organization. Reporting to the CEO, you will be responsible for building our clinical team, articulating our unique approach, and developing groundbreaking clinical programs--all with the aim of improving health for our members, delivering on quality measures, and lowering total cost of care for our partners.

Customer Success Manager

PatientPop
Santa Monica
1 day ago
+50
The Customer Success Manager will work directly with client accounts to manage the relationship and strategically grow revenue. Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the PatientPop platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Renewals are paramount to any SaaS companies success and the work you will do as a CSM is hypercritical to the longevity of the organization. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.

SVP, Customer Success

IT Support

Customer Support Representative

Senior Compliance Analyst

GoodRx
Santa Monica
1 day ago
+30
We are looking for a Senior Compliance Analyst with a strong IT audit experience and background in the technical implementation of SOC2, ISO 27001 or SOX-404. As our Senior Compliance Analyst, you will support compliance initiatives by engaging various process owners in the design, documentation, implementation, and monitoring of the appropriate IT controls in our computing environments and demonstrating those controls to external auditors. 

Operations Director - Marketplaces

Leaf Group
Santa Monica
1 day ago
+32
We are looking for a Logistics Manager - Marketplaces to help build a robust, efficient, cost effective logistics network domestically and internationally through optimizing logistics operations, analyzing and reducing shipping costs, improving processes and driving logistics efficiencies across our marketplace businesses. This position is based in our Santa Monica office.

Operations Coordinator

FIGS
Santa Monica
1 day ago
+24
FIGS is looking for an awesome Operations Coordinator to be a vital member of our rock star team. As we grow our organization, this role is critically important to the high functioning of our organization. The Operations Coordinator will play a key role in supporting and coordinating smooth day-to-day operations. 

Account Manager

12Twenty Inc.
Santa Monica
2 days ago
+13
12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Account Manager to help our customers continue their success utilizing our suite of solutions. The Account Manager owns the client-facing relationship post-sale and ensures superior client service through premium campaign management, relationship development, and account retention & upsell activities.  In addition to regular

Customer Support Manager

12Twenty Inc.
Santa Monica
2 days ago
+13
12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Support Manager to help our customers become successful with our suite of solutions.   Our ideal candidate enjoys aiding others to achieve success. You should be detail-oriented, analytical, proactive, and able to quickly ascertain what clients are looking for and how to best meet their needs. We're looking for someone who is

VIP Support Specialist

Universal Music Group
Santa Monica
2 days ago
+15
The role will suit a candidate who has the interpersonal skills to complement their technical skills and is someone who can empathize with the client's perspective and simplify technical information. The suitable candidate will also have a sense of urgency and a strong desire to provide outstanding service.

Administrative Assistant, A&R

Senior Director, Media & Artist Relations (West Coast)

Playlist + Streaming Optimization Consultant (Temporary Assignment)

Director, Supply Chain & Business Integration

Administrative Assistant

Load 2 more jobs6 jobs at Universal Music Group

Director, Call Center Operations

Renew Health
Santa Monica
4 days ago
+22
Renew Health is seeking a Director of Call Center Operations to deliver an exceptional experience to our members both administratively and clinically. This role reports to the VP, Operations and is responsible for delivering on our differentiated member and clinical strategies. Specifically, the Director will manage call center staff, collaborate with our Product and IT teams to build the customer service toolkit, define work schedules and key performance measures, measure performance, and provide ongoing coaching to team members to further enhance our member experience. The position is based in our Santa Monica, CA headquarters and requires some travel.

Risk and Compliance Analyst

Headspace
Santa Monica
4 days ago
+25
Serve as an industry knowledge expert on industry standards and security compliance frameworks and standards such as HITRUST, NIST CSF, GDPR, CCPA, ISO 27001/2. Conduct internal security assessment to complete security risk assessment for clients and third-party vendor services. Coordinate with cross-functional stakeholders and leaders to establish and maintain an IT risk management framework, and IT security standards and procedures. Facilitate internal audits of Headspace Mobile and Web Applications for compliance with the NIST CSF, GDPR, HISTRUST, CCPA, and other related regulatory frameworks. Become familiar with Headspace technology, and business stakeholders to understand risks and compliance critical to infrastructure, define potential business impact and establish corrective action plans. Prepare, validate and maintain security documentation including, but not limited to: Information Security Policies, Information Security Procedures, IT Compliance Corrective and Preventive Action Plans (CAPA’s), Privacy and Business Impact assessments (BIA/PIA), and Annual and Quarterly Compliance Audit Procedures. Prepare periodic reports on the status of Headspace internal controls.

Manager, Health Coaches (Headspace Health)

IT Support/Help Desk Analyst

EVgo
Santa Monica
1 week ago
+24
Position Description We are seeking an IT Support/Help Desk Analyst with excellent interpersonal and technical skills.  You are an excellent communicator who will prioritize support requests on our platform.  In this role you will deliver technical support, setup new network users, configure hardware, new applications and participate in various projects. Responsibilities: Receive and prioritize help desk tasks and assist employees with any IT

Senior Manager, Customer Success

NexTravel
Santa Monica
1 week ago
+23
Company Overview NexTravel empowers businesses to have true ownership over the employee end-to-end booking experience. By providing simple and transparent solutions for our clients to set travel policies, track spend, and build in-depth reports, our clients can enjoy business travel without the complexities, hidden costs and time-consuming manual requirements. NexTravel is dedicated to providing easy and flexible solutions so our clients can

Manager of Client Strategy and Analytics

Bliss Point Media
Santa Monica
1 week ago
+18
Highly strategic role in rapidly growing media startup helping with clients’ overall strategy through analysis of video advertising data. Reporting to the VP of Client Services, the Manager of Client Strategy will be expected to lead client services on several key digital streaming accounts and support the overall client services operation. You will be the account executive and will own the client relationship, helping the overall strategy of the client and influencing how they advertise. Video advertising data will be analyzed, and insights will be used to make recommendations to maximize client returns. The role includes, but is not limited to:

Director of Client Strategy and Analytics

Bliss Point Media
Santa Monica
1 week ago
+18
Discussing marketing/business strategy with clients with a deep understanding of their goals & KPIs. Leading communication between Bliss Point Media’s media & product teams to ensure coherence in executing each client's individual media strategy. Participating in new business development. Preparing presentations and written materials for client meetings. Coordinating client meetings and delivering presentations via phone, web, and in-person.

Office Manager

Tradesy
Santa Monica
1 week ago
Tradesy is a peer-to-peer marketplace for buying and selling luxury fashion, enabling savvy customers to unlock the value in their closet to access affordable luxury. Our mission is to make fashion resale as simple, safe and stylish as retail- at scale. We have millions of passionate members, a product that people love, and an office with an ocean view in sunny Santa Monica, California.  Tradesy is seeking an exceptionally talented Office

Vice President of Risk & Insurance

Fair.com
Santa Monica
1 week ago
+19
We are seeking a bright, hands-on insurance leader. Expertise in casualty insurance programs with heavy emphasis on auto, designing claims processes and technology, creating risk transfer structures including contracts, and familiarity with digital platforms is ideal. Use your:

Customer Support Associate

RxDefine
Santa Monica
1 week ago
At RxDefine we believe that every human should have low cost, transparent access to the information, products, and services they need to take full ownership of their health, and this access should fit within their lifestyle via online and mobile rather than forcing people to go to a doctor's office.  We are looking for early employees to join the team and help architect the future of healthcare.  You will work closely with the founders, our high

Customer Support Representative

Medely
Santa Monica
1 week ago
Serve as the primary point of contact for the entire Medely customer base for assistance with scheduling, profiles, and outreach. Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction. Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries. Proactive outreach to Medely professionals to complete onboarding and establish a rapport. Verify and approve Medely professionals’ credentials, background checks, and drug screens. Address professional misconduct on the platform. Bridge communication between internal departments and the Medely customer base. Provide internal feedback and suggestions for process and product improvements.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,541
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Technical Support $60,000
Min: $36K
Max: $85K
Sales Operations Analyst $62,030
Min: $25K
Max: $87K
Office Manager $62,346
Min: $44K
Max: $90K
Desktop Support $62,678
Min: $50K
Max: $85K
Client Success Manager $72,460
Min: $40K
Max: $150K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Business Analyst $73,886
Min: $40K
Max: $150K
Operations Manager $84,627
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $194,552
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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