Los Angeles Tech Jobs and Startup Jobs

10

Partnership Manager

Tapcart
Santa Monica
1 day ago
+20
Manage existing partnerships at a B2B company. Develop and execute a comprehensive partnership agreement. Grow the Tapcart Enterprise customer base. Drive new business by finding and developing new partner leads. Meet or exceed targets for revenue and sales activity generated by partners. Define, measure, impact, and report the KPIs of clients generated by partnerships.

Head of Customer Success

Tapcart
Santa Monica
1 day ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Head of Business Operations

Snap Inc.
Greater LA Area
1 day ago
+47
Act as the chief customer advocate for our customers. You are passionate about our customers and act as their champion across the company. Set the strategic vision of the team, and set the tone and culture in which it operates. Build, evolve, and lead teams that deliver work class service across verticals, business size, products, and regions You are a partner to our marketing, sales, and product teams in order to effectively make overall improvements and positive change to the customer experience. Develop and drive metrics and definitions for the team that tie directly to customer success and satisfaction. Build the team that can effectively scale along with the growing base of advertisers and revenue-generating products. Manage a global team of diverse and talented specialists, and support the career growth of these team members in reaching their full potential.

Event Specialist

Manager, Community Operations

Video Engineer

Sr. Internal Auditor, Metrics Assurance

Wireless Network Engineer

Executive Assistant

Sr. Global Transaction Manager

Load 4 more jobs8 jobs at Snap Inc.

Customer Support Genius

Albert
Greater LA Area
3 days ago
+20
Helping customers with a wide variety of questions about their budget, spending, savings, and financial situation. Managing high-volume inbound support channels: you’re part of the first line of defense in making sure our customers receive the attention and care they need, in a timely manner. Help customers understand how to get the most out of Albert and troubleshoot any issues during the account setup process. Document topics in the Help Center and our internal support tools as they arise. Diagnose and escalate issues our users encounter using Albert’s bug reporting system. Identify trends in feature requests and reporting these to our product team . Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.

Customer Support Associate

Albert
Greater LA Area
5 days ago
+18
Who we are Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.   We’re an LA-based startup with a

Director, Capacity Planning and Workforce Optimiza…

Tinder
Greater LA Area
1 week ago
+33
We are looking for an exceptional Capacity Planner to lead our Tinder branded Community and Trust & Safety (T&S) teams along with our outsource partner teams. This person is passionate about their work, understands how to manage contact volume across a network of global contact centers, and has the ability to contribute new innovations to lead Tinder’s Workforce Management Team. This is a high impact role supporting one of our fastest growing organizations.  You have demonstrated expertise in capacity planning functions including long term forecasting (LTFs) and short term/interval level forecasting (STFs), experience working with outsourced partners, and optimizing manpower in contact center environments. You will support and lead proactive, tactical workforce management responses to meet service level challenges. In this role you will experience a range of problem solving situations that focus on Tinder’s capacity and forecasting strategy for Community and T&S starting with STF, LTF, and reporting.

Sr Manager, Training & QA

Specialist, Trust & Safety

Trust & Safety Manager

General Manager

Albert
Greater LA Area
1 week ago
+18
We’re reimagining the way customers use, spend, and store money, with a new product called Cash –a beautiful new banking experience that fits seamlessly into Albert’s existing Savings, Investing, and Instant products. As the General Manager, you’ll lead Cash in all aspects: strategy, staffing, product direction, and scaling to millions of customers. You’ll be the connector between all of Albert’s departments, working with the engineering, design, legal, and product teams, and you’ll report directly to the executive team. You’ll be responsible for the product’s P&L, and your success will be measured by adoption and usage of the product.

Operations Associate

HopSkipDrive
Greater LA Area
1 week ago
+36
You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday. At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

Fandango- NOC Engineer

Fandango
Greater LA Area
4 weeks ago
+55
Monitoring application performance and handling operational anomalies reported from stakeholders or other sources. Resolving simple servers side or application service issues while handling escalation of more complex issues to the right team in a timely manner. Coordinate the response to business impacting Incidents and documenting new processes. Proactively monitor and maintain the end-to-end website workflows, and content processing systems. Perform Tier 1 troubleshooting, respond to trouble tickets, customer calls and monitoring alarms and following established operating and escalation procedures. Assist the engineering and software development teams in resolving day to day technical issues, reporting software bugs to the appropriate stakeholders. Compiling and publishing regular reports on system performance, uptime and other metrics for internal audiences. Create views, scripts, saved searches, wiki pages and other operational documentation for support personnel.  Creating Standard Operating Procedures (SOPs) for workflows and troubleshooting.

Inventory & Yield Management Lead

Quibi
Greater LA Area
2 months ago
+32
Own the set-up and implementation of onboarding our customers into Google Ad Manager (GAM). Ensure customer Order Management System (OMS) is correctly integrated & continuously updated as we evolve our offering and products. Own inventory forecasting & optimizations based on advertiser requests to ensure accurate and timely delivery. Proactively manage rate cards, inventory groups and impression estimates. Player/coach role: Grow a team of campaign managers, but also manage a book of business yourself. Act as a consultant to the sales & account management team to assist with technical implementation strategy & questions. Work closely with product & engineering team to collaborate on product roadmap & provide delivery feedback to continuously improve the Quibi Ads Product. Develop continuous training materials & playbooks for campaign management team.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,541
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Technical Support $60,000
Min: $36K
Max: $85K
Sales Operations Analyst $62,030
Min: $25K
Max: $87K
Office Manager $62,346
Min: $44K
Max: $90K
Desktop Support $62,678
Min: $50K
Max: $85K
Client Success Manager $72,460
Min: $40K
Max: $150K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Business Analyst $73,886
Min: $40K
Max: $150K
Operations Manager $84,627
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $194,552
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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