Los Angeles Tech Jobs and Startup Jobs

8

CUSTOMER SUCCESS MANAGER

TeleSign
Marina Del Rey & Playa Vista
3 days ago
+38
We are looking to hire a Customer Success Manager to deliver on all account management activity for TeleSign’s mid-market clients. This includes managing the pre-sales service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter.  The Customer Success Manager functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction.  Additional account management responsibilities include building close relationships with the clients, troubleshooting client inquiries, coordinating internally to ensure clients’ requirements are processed in a timely fashion, be the voice of the client within the company, and identifying additional use cases for potential up-sell of additional TeleSign services and use cases. Salary (commensurate with experience) plus bonus for attaining both personal commitment and company revenue-based objectives.

SR. CUSTOMER SUCCESS MANAGER

TeleSign
Marina Del Rey & Playa Vista
3 days ago
+38
TeleSign is hiring a Senior Customer Success Manager to deliver on all account management activity for TeleSign’s strategic clients. This includes managing the post-sale service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter.  The Senior Customer Success Manager functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction. 

Customer Advisor

Rapid7
El Segundo
3 days ago
+24
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.

Support Operations Coordinator

Flo Technologies
Culver City
5 days ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

Senior Customer Advisor

Rapid7
El Segundo
1 week ago
+24
Rapid7’s Managed Detection and Response (MDR) service delivers world class, 24/7/365 threat detection and incident response services for our customers. By employing multiple threat detection methodologies including behavior analysis, threat intelligence, and threat hunts, the MDR team identifies both known and unknown threats across customer environments. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving

Director, Global Customer Support

Rapid7
El Segundo
1 week ago
+24
Rapid7’s Global Customer Support team is looking for an experienced support leader for our Los Angeles and Asia-Pacific-based teams. This is a highly visible role reporting to the VP of Global Technical Support and an opportunity to shape Rapid7’s evolving customer experience and support strategies as well as drive continuous improvement on a global scale. Rapid7 is seeking a candidate that brings the right blend of customer-focus and execution skills to enhance our overall program. If you are an innovative support leader who has the experience and the commitment to developing a global team to provide outstanding customer interactions, then this could be a great match!

Director, Strategy and Business Operations

Inspire
Santa Monica
2 weeks ago
+40
Develop, refine, and own key business processes to support corporate strategy, such as our long-term strategic planning process, executive offsites, quarterly OKRs, our stage-gate process to invest in new initiatives, and other regular management touchpoints. Build data-driven assessments of opportunities for new markets, product lines, partnerships, or other strategic initiatives.  Partner with commercial strategy leads to drive effective product line strategy that builds into our overall company strategy. Tackle high-value priorities across the organization to drive top-line or bottom-line improvements. Prepare high-impact materials for the executive team, Board of Directors, and other investors. Support commercial due diligence on potential M&A opportunities.

Administrative Assistant

CCC
Greater LA Area
1 month ago
+34
Administrative support such as answering phone, scheduling meetings, arranging travel, and expense reporting. Manage calendars in Microsoft Outlook, schedule appointments and coordinate arrangements for meetings.  Managing schedule for recurring department-level meeting such as managers meetings, all-hands, project meetings. Schedules and coordinates room use in preparation for visiting employees, customers, partners, and vendors. Works with recruiting team to organize internal schedules for interviewers. Performs various clerical functions, preparing print documents, shipping packages, etc. Participates with Office Committee in planning and coordination of office events. Works with vendors and event venues to get pricing, scheduling, and logistics for team events that are onsite or offsite. Creates and maintains documents and spreadsheets in administrative functions.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,251
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Desktop Support $58,010
Min: $48K
Max: $67K
Technical Support $60,962
Min: $36K
Max: $85K
Sales Operations Analyst $62,118
Min: $25K
Max: $87K
Office Manager $62,411
Min: $44K
Max: $90K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Client Success Manager $74,344
Min: $40K
Max: $150K
Business Analyst $74,824
Min: $40K
Max: $150K
Operations Manager $85,800
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $193,400
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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