Los Angeles Tech Jobs and Startup Jobs

14

Customer Service Specialist

iHerb, LLC.
Pasadena
16 hours ago
+42
Under general supervision, the Customer Experience Specialist (CES) is the point of contact for all company/customer questions, product inquiries, and order status. All CESs are to handle customers in a professional manner which creates customer loyalty by providing service that exceeds customer expectations.

Customer Service Associate - Arabic

Customer Service Associate - Bilingual

Customer Experience Lead

Customer Experience Lead Russian Market

Firmware Engineer

Load 2 more jobs6 jobs at iHerb, LLC.

Customer Experience Specialist - Outpost

sweetgreen
Culver City
1 day ago
+42
Support our Outpost delivery channel by providing live-troubleshooting of delivery issues such as food quality, tech, accuracy, and late orders. Contribute to a team of guest experience advocates to field daily guest questions across various channels (email, text, yelp + social media) and achieve a best-in-class response time. Create above and beyond experiences that deepen the guest's relationship to our brand. Critically problem-solve common complaints by flagging trends + partnering cross-functionally to recommend + implement preventative measures; proactively create a better guest experience. Support operations teams as a unit that works closely to deliver real-time feedback to our store leadership.

Customer Experience Specialist - AI Solutions & Product

Production Manager

MeUndies
Culver City
2 days ago
+33
Co-own sourcing, production planning, cost and quality issues with Director of Production. Manage factory relationships, production calendars, WIP reports, cost logs, and shipping schedules. Own PO creation and PO issuance to all suppliers. Communicate effectively all potential risks to timeline with Director of Production and greater team. Create and maintain all SKUs across platforms. Own all quality control (QC) and testing. Manage quality issues including necessary chargebacks to suppliers. Own special projects relating to supply chain as needed. Own all aspects of logistics with raw materials and production. Reconcile receipts in Netsuite; review packing lists and invoices upon time of export.

Customer Success Manager

NuORDER
Greater LA Area
4 days ago
+20
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This position will be located in our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.

Customer Success Operations Strategist

NuORDER
Greater LA Area
4 days ago
+20
We are looking for a self starter with a passion for operations, analytics and data to join our team. This role, located in Los Angeles, will work directly with senior management, Account Managers, CSMs and our technical teams to ensure that both customers are being supported in the best ways possible. The role focuses on managing customer success process and planning, tools, and programs. This role will include tasks around budgeting, forecasting, and reporting. An ideal candidate will have a love of sales or customer success operations, technology and a desire to work in a role that is continuously evolving as our organization grows. This role will champion high priority strategic projects and identify and tackle business priorities that help amplify the growth of our business by creating best practices and implementing operational improvements. You are an internal consultant - but also someone who takes personal and psychological ownership over projects to deliver outstanding results. You are part analyst, part strategist, part project manager, and part builder.

Social Media Manager

MeUndies
Culver City
4 days ago
+33
Develop an annual social media plan and strategy to support the development and execution of on-going, monthly, quarterly and annual community initiatives to elevate & extend the brand, create new followers and expand brand awareness. Establish clear social media goals across all organic marketing platforms and regularly analyze and track against KPIs. Leverage insights to identify opportunities to improve. Create strategy and launch the first MeUndies Ambassador Program to have a network of grass-roots evangelists across the US to amplify content and further grow our community. Develop KPIs to benchmark impact and inform changes to the program. Create a robust experiential marketing strategy and manage event production including event logistics, development of content, production, venue management, and promotions. Support retail stores and pop-ups by launching events and activations that help drive traffic to the stores and encourage content creation that is shareable on social channels. Revamp the MeUndies blog and own the content strategy to promote our brand values, support product launches, and engage our community.

Support Operations Coordinator

Flo Technologies
Culver City
1 week ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

Operations Manager - LA

nok
Greater LA Area
3 weeks ago
+21
You will be responsible for all on-the-ground operations and logistics functions related to product trials within Los Angeles. Your goal is to ensure products are delivered on-time and in perfect condition. You are expected to identify operational bottlenecks and implement measures to overcome them, feeding these insights to the Engineering Team to ultimately improve our backend.

Customer Service Director

nok
Greater LA Area
3 weeks ago
+21
We are looking for an experienced Customer Service Director who is passionate about building a long term career in helping the needs of our trial customers. We value a thoughtful and empathetic approach to understanding the complexities of the customer journey, ensuring that we build a sustainable and defensible foundation of customer loyalty and trust. Most importantly, our goal is to transform any negative customer experiences into the highest potential opportunities to do right by our customers and build long term brand advocates.

Executive Assistant

nok
Greater LA Area
3 weeks ago
+21
We are looking for an Executive Assistant to perform a variety of administrative and procedural tasks to support our company’s C-Suite. To be successful in this role, you should be highly-organized, exhibit excellent time management skills, and be able to operate independently and without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support, and will become a core part of our team.

Director, Strategy and Business Operations

Inspire
Santa Monica
3 weeks ago
+40
Develop, refine, and own key business processes to support corporate strategy, such as our long-term strategic planning process, executive offsites, quarterly OKRs, our stage-gate process to invest in new initiatives, and other regular management touchpoints. Build data-driven assessments of opportunities for new markets, product lines, partnerships, or other strategic initiatives.  Partner with commercial strategy leads to drive effective product line strategy that builds into our overall company strategy. Tackle high-value priorities across the organization to drive top-line or bottom-line improvements. Prepare high-impact materials for the executive team, Board of Directors, and other investors. Support commercial due diligence on potential M&A opportunities.

Administrative Assistant

CCC
Greater LA Area
1 month ago
+34
Administrative support such as answering phone, scheduling meetings, arranging travel, and expense reporting. Manage calendars in Microsoft Outlook, schedule appointments and coordinate arrangements for meetings.  Managing schedule for recurring department-level meeting such as managers meetings, all-hands, project meetings. Schedules and coordinates room use in preparation for visiting employees, customers, partners, and vendors. Works with recruiting team to organize internal schedules for interviewers. Performs various clerical functions, preparing print documents, shipping packages, etc. Participates with Office Committee in planning and coordination of office events. Works with vendors and event venues to get pricing, scheduling, and logistics for team events that are onsite or offsite. Creates and maintains documents and spreadsheets in administrative functions.

Head of Customer Service

nok
Venice
2 months ago
+23
You will be initially responsible for conducting most of the customer service to grasp all the needed insights required for you to setup and scale the entire department. This role will require you to be "agent zero" and to architect the organization from the ground up.

Operations Manager

nok
Greater LA Area
2 months ago
+23
You will be responsible for all on-the-ground operations and logistics functions related to product trials within Los Angeles. Your goal is to ensure products are delivered on-time and in perfect condition. You are expected to identify operational bottlenecks and implement measures to overcome them, feeding these insights to the Engineering Team to ultimately improve our backend.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,251
Min: $30K
Max: $111K
Operations Associate $57,478
Min: $38K
Max: $110K
Desktop Support $58,293
Min: $48K
Max: $67K
Technical Support $60,962
Min: $36K
Max: $85K
Sales Operations Analyst $62,118
Min: $25K
Max: $87K
Office Manager $62,411
Min: $44K
Max: $90K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Client Success Manager $74,344
Min: $40K
Max: $150K
Business Analyst $75,154
Min: $40K
Max: $150K
Operations Manager $86,233
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $193,400
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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