Los Angeles Tech Jobs and Startup Jobs

10

Technical Support Engineer

Miro
Greater LA Area
3 days ago
+28
As a Technical Support Engineer at Miro, your role will be to ensure that our customers have the best experience possible. This person will be directly responsible for keeping Miro’s customers happy and productive, and will spend time writing technical texts like manuals and instructions for users and the team. This person will be responsible for identifying and raising awareness around inefficient processes and workflows and work towards implementing resolutions.

IT Systems Administrator (Sr)

AuditBoard
El Segundo
1 week ago
+36
In this role, you will administer AuditBoard’s networks, cloud-based systems, and end devices. You will also provide mentorship to other members of the IT team. You will support our internal customers, including setup, maintenance, procurement, and management of our IT infrastructure, and serve as a point of escalation for Helpdesk staff. You will administer Windows and Mac environments, networks, and cloud-based services. You should be able to diagnose and solve problems with minimal supervision and have excellent interpersonal and communication skills. You will also research and lead implementation of new products and services in response to rapidly evolving business needs, and leverage existing systems and improve and document processes to maximize efficiency and value.

IT Manager

AuditBoard
El Segundo
1 week ago
+36
Strategic planning and roadmapping for the IT function and its capabilities. Capacity monitoring and planning for rapid growth. Providing direct management of IT support personnel, including scheduling, performance evaluation, issue escalation and communication. Assist the IT function in prioritizing initiatives based on business impact. Ensuring support of internal customers and maintain relationships with internal stakeholders. Ensuring the IT function is prepared and equipped to support all aspects of enterprise IT including resource setup, maintenance, procurement, and management of our IT infrastructure. Supporting Windows and Mac environments, networks, and cloud-based services. You should be able to diagnose and solve problems with little supervision, and have excellent interpersonal and communication skills.

Customer Success Renewals Specialist

AuditBoard
Greater LA Area
1 week ago
+36
You will own, drive, and lead the renewals process in collaboration with the Services and Support team to preserve and improve customer contracts and relationships. You will actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling 90 day forecast of renewals . You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals. You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth. You will communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate. You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Uncover trends in subscription automation practices that can improve the customer success renewal workflow.

Customer Reference Manager

AuditBoard
Greater LA Area
6 days ago
+36
 AuditBoard is searching for an experienced customer reference manager to join our sales organization and build our sales reference program. The customer reference manager is a highly visible role requiring continual communication with our sales, marketing, and customer success teams. In this role you will support sales’ reference requests and proactively recruit customers to become advocates. You must be comfortable working in fast paced, team-oriented environment. Responsibilities include:· Serve as a customer reference concierge to the sales organization expertly matching customer references with prospects to help close deals

Support Operations Coordinator

Flo Technologies
Culver City
1 week ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

Customer Support Representative

Miro
Greater LA Area
1 week ago
+28
As a Customer Support Representative, you will influence the company's continued success and represent Miro to its customers. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth. We owe this success to our talented and energetic team of smart, friendly, and professional employees, and we are looking for the same qualities in you. We think that work should be both challenging and fun. We're growing rapidly and providing excellent opportunities for professional development.

Customer Success Manager

Miro
Greater LA Area
1 week ago
+28
Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

Customer Success Manager, Scaled Team

Miro
Greater LA Area
2 weeks ago
+28
Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager on our Scaled Team has many responsibilities from onboarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

Customer Success Manager

Boulevard
Greater LA Area
2 weeks ago
Boulevard is looking for a Manager of Customer Success (CS) to lead our SMB, Mid-Market, and Enterprise CS teams. The candidate will be responsible for leading efforts to maximize client outcomes, spread evangelism, and fuel growth in our high-touch customer segments. In addition, you can develop and execute the concept of “customer intimacy at scale” and turn it into a results-delivering success program. The role requires close alignment with cross-functional leaders to drive a company-wide culture of client success. The candidate will have the opportunity to grow the team to 20+ high impact individual contributors by the end of this year. This role requires building effective outreach strategies, programs, and processes that leverage both people and automation to support Boulevard’s largest clients in the beauty and personal care industry.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,123
Min: $30K
Max: $111K
Operations Associate $57,569
Min: $38K
Max: $110K
Desktop Support $58,293
Min: $48K
Max: $67K
Technical Support $61,878
Min: $36K
Max: $90K
Sales Operations Analyst $62,118
Min: $25K
Max: $87K
Office Manager $62,610
Min: $45K
Max: $90K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Client Success Manager $74,351
Min: $40K
Max: $150K
Business Analyst $75,002
Min: $40K
Max: $150K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Operations Manager $87,604
Min: $42K
Max: $170K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $106,150
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,654
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $193,400
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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