Los Angeles Tech Jobs and Startup Jobs

23

Helpdesk / IT Support track (Apprenticeship)

Grindr
Hollywood
22 hours ago
+49
The IT Specialist provides customer service-driven IT Support for up to 100 users and is passionate about finding solutions to hard problems. We want and need you to be efficient, thorough, and great at prioritization. You should also be a great communicator as this team is on the front line for our internal users’ IT needs. Your typical day will be filled with monitoring helpdesk tickets, contributing to our knowledge base, and learning about/contributing to ways to better streamline process and implement policy. 

IT Application Product Manager

Snap Inc.
Greater LA Area
2 days ago
+49
We’re looking for an IT Application Product Manager to join our Finance Technology team. As a member of the Finance Technology team, you will work with Finance, Engineering, and internal business units to support our corporate Financials application strategy and roadmap for Oracle Financial Close and Consolidations. You will be responsible for the architecture, design, and operations of this critical cloud-based business application. This role is based out of our Los Angeles, CA headquarters.

Sr. Internal Auditor, Metrics Assurance

Wireless Network Engineer

Sr. Global Transaction Manager

Executive Assistant

Global Brands Client Partner

Head of Business Operations

Manager, Community Operations

Load 4 more jobs8 jobs at Snap Inc.

General Manager

Albert
Greater LA Area
2 days ago
+20
We’re reimagining the way customers use, spend, and store money, with a new product called Cash –a beautiful new banking experience that fits seamlessly into Albert’s existing Savings, Investing, and Instant products. As the General Manager, you’ll lead Cash in all aspects: strategy, staffing, product direction, and scaling to millions of customers. You’ll be the connector between all of Albert’s departments, working with the engineering, design, legal, and product teams, and you’ll report directly to the executive team. You’ll be responsible for the product’s P&L, and your success will be measured by adoption and usage of the product.

Director, Strategy and Business Operations

Inspire
Santa Monica
2 days ago
+40
Develop, refine, and own key business processes to support corporate strategy, such as our long-term strategic planning process, executive offsites, quarterly OKRs, our stage-gate process to invest in new initiatives, and other regular management touchpoints. Build data-driven assessments of opportunities for new markets, product lines, partnerships, or other strategic initiatives.  Partner with commercial strategy leads to drive effective product line strategy that builds into our overall company strategy. Tackle high-value priorities across the organization to drive top-line or bottom-line improvements. Prepare high-impact materials for the executive team, Board of Directors, and other investors. Support commercial due diligence on potential M&A opportunities.

Operations Associate

HopSkipDrive
Greater LA Area
2 days ago
+37
You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday. At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

Marketplace Strategy & Operations Manager

HopSkipDrive
Greater LA Area
5 days ago
+37
We want A+ players who are looking for a challenging and rewarding experience. We are defining a new category in an incredibly fast-moving market. This is not a lifestyle job. This will be the hardest, most demanding, most exhilarating job you will ever have. It will also be the most rewarding. At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds. HopSkipDrive is a two-sided marketplace business, matching demand from families, schools and government agencies for transportation with supply from our community of independent CareDrivers. As the Sr. Manager of Marketplace you will be responsible for efficiently matching supply and demand as we scale.

Sr. Manager of Marketplace

HopSkipDrive
Greater LA Area
5 days ago
+37
Maximize contribution margin by effectively allocating resources across the marketplace to minimize the contribution cost of meeting demand. Own the near term supply and demand forecasts in your markets by designing and maintaining predictive models and holding weekly check-ins with sales and operations leaders to refine. Set weekly driver acquisition and activation targets, communicate targets effectively to a range of stakeholders, and hold marketing and operations leaders accountable to hitting targets. Design, build and ship targeted productivity incentives and challenges in your markets to optimize matching expenditure. Run the greenlighting process for all new business in your markets. Make any necessary structural changes to the marketplace infrastructure in your markets to ensure success (zip code mapping, cluster assignments, in-service determinations). Partner with the product team on the vision for marketplace operations in the app and ensure the product roadmap supports business needs.

Part-Time, Remote (Pacific Time Zone) Safe Ride Su…

HopSkipDrive
Greater LA Area
1 week ago
+37
A Safe Ride Support Specialist exudes calm under extreme pressure, and strives to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, can stay calm and organized in chaos, and has excellent people skills. Proficiency in Excel, Word, Google Docs, and Kustomer is a plus. Experience working remotely is also a plus!

Director, Strategic Sourcing

Boingo Wireless
Greater LA Area
1 week ago
+33
The Director will work closely with Design Engineering, Operations, Project Management and Finance to provide leadership and support for turnkey vendor partner management including: end to end supplier management, vendor selection, relationship management, escalation point, feedback/KPI/performance management and contract compliance. This role is instrumental in Boingo’s overall strategy to provide operational excellence and quality products and services to all of its customers at the right price.

Senior VP, Carrier Services

Boingo Wireless
Greater LA Area
1 week ago
+33
The opportunity for Wireless Infrastructure in a 5G world is enormous. And Boingo is one of the best-positioned players in the space. With our 18-year track record of providing amazing wireless service in venues from LAX to The World Trade Center in NY, we have the team to support your success in this role. You’ll take on ownership of the organization’s Carrier Services business operations. As the GM you’ll lead strategy, business development, operations, and account management. Additionally, in your role as GM, you will oversee the build, design, installation, and operation of multiple infrastructure assets throughout the United States. Most importantly, you will be responsible for promoting a culture of people-driven, high performance, collaboration and innovation.

Support Operations Coordinator

Flo Technologies
Culver City
2 weeks ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

Head of Customer Success

Tapcart
Santa Monica
2 weeks ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Partnership Manager

Tapcart
Santa Monica
2 weeks ago
+20
Manage existing partnerships at a B2B company. Develop and execute a comprehensive partnership agreement. Grow the Tapcart Enterprise customer base. Drive new business by finding and developing new partner leads. Meet or exceed targets for revenue and sales activity generated by partners. Define, measure, impact, and report the KPIs of clients generated by partnerships.

Customer Support Specialist

Albert
Greater LA Area
2 weeks ago
+20
Helping customers with a wide variety of questions about their budget, spending, savings, and financial situation. Managing high-volume inbound support channels: you’re part of the first line of defense in making sure our customers receive the attention and care they need, in a timely manner. Help customers understand how to get the most out of Albert and troubleshoot any issues during the account setup process. Document topics in the Help Center and our internal support tools as they arise. Diagnose and escalate issues our users encounter using Albert’s bug reporting system. Identify trends in feature requests and reporting these to our product team . Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.

Customer Support Associate

Albert
Greater LA Area
2 weeks ago
+20
Who we are Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and we’ll not only offer guidance; we’ll help you make it happen.   We’re an LA-based startup with a

Advertising Support Engineer

Gimbal
Greater LA Area
3 weeks ago
+45
Gimbal is looking for a Support Engineer with an advertising background to join our team. You’ll be working alongside Technology to ensure and improve the quality of our product offerings, with specific focus on our digital programmatic advertising platform. You will represent the voice of both internal and external users as you help us define priorities, identify bugs, and implement solutions.

Customer Success Manager

UpKeep Maintenance Management
Greater LA Area
3 weeks ago
+32
As a Customer Success Manager, you will be responsible for working with customers to achieve their goals, monitor their account health and drive upsells and expansions. The Customer Success Manager will be expected to proactively reach out to customers, conduct onboarding and quarterly/annual performance reviews. This person must be adaptable, as they'll interact with different customers every day while working closely with various departments.

Technical Support Representative

UpKeep Maintenance Management
Greater LA Area
3 weeks ago
+32
UpKeep is looking for an energetic and creative problem solver to join our fast-growing company and enhance customer experience. As a Technical Support Representative, you will work with the customers to resolve routine and advanced technical issues as well as address general account concerns. 

Support Engineer

Gimbal
Greater LA Area
3 weeks ago
+45
Gimbal is looking for a Support Engineer with an advertising background to join our team. You’ll be working alongside Technology to ensure and improve the quality of our product offerings, with specific focus on our digital programmatic advertising platform. You will represent the voice of both internal and external users as you help us define priorities, identify bugs, and implement solutions.

Sr Manager, Training & QA

Tinder
Greater LA Area
3 weeks ago
+33
Build and develop a world class training and QA program for Tinder Trust & Safety (T&S) and Community work groups. Evaluate current training curricula and current Learning Management System. If needed make proposals for new future tool(s) to support future growth.  Design, develop and deploy e-learning and in-class courses, including soft skills and product training for internal/external support teams, to ensure that new hires and current employees learn new skills, quickly develop the knowledge and ability to settle in and become experts at what they do. Measure effectiveness of training programs and provide continuous feedback to Tinder Community Leaders regarding training trends, course material feedback, and additional training needs. Recruit, lead and develop a team of internal trainers managing their goals, performance and outcomes. Coordinate with outsourced training staff to ensure strong alignment with internal standards. Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching across the T&S and Communities ecosystem. Lead calibration sessions with multiple vendors.

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,326
Min: $30K
Max: $111K
Operations Associate $57,294
Min: $38K
Max: $110K
Desktop Support $58,293
Min: $48K
Max: $67K
Technical Support $60,741
Min: $36K
Max: $85K
Sales Operations Analyst $62,118
Min: $25K
Max: $87K
Office Manager $62,592
Min: $44K
Max: $90K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Client Success Manager $74,344
Min: $40K
Max: $150K
Business Analyst $75,427
Min: $40K
Max: $150K
Operations Manager $86,233
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $103,283
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,055
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $193,400
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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