Los Angeles Tech Jobs and Startup Jobs

11

Director, Strategy and Business Operations

Inspire
Santa Monica
2 days ago
+40
Develop, refine, and own key business processes to support corporate strategy, such as our long-term strategic planning process, executive offsites, quarterly OKRs, our stage-gate process to invest in new initiatives, and other regular management touchpoints. Build data-driven assessments of opportunities for new markets, product lines, partnerships, or other strategic initiatives.  Partner with commercial strategy leads to drive effective product line strategy that builds into our overall company strategy. Tackle high-value priorities across the organization to drive top-line or bottom-line improvements. Prepare high-impact materials for the executive team, Board of Directors, and other investors. Support commercial due diligence on potential M&A opportunities.

Customer Success Representative

Songtradr
Santa Monica
4 days ago
+19
We are looking for a dedicated Customer Success Representative to join Songtradr’s global Support team headquartered in Santa Monica, CA. As the Customer Success Representative, you will focus on servicing our clients in our online communications and through ticketed support. The successful candidate will be exceptionally customer service oriented, highly adaptable to customer needs, able to shift gears quickly and be passionate about ensuring

Customer Success Manager

Convoso
Greater LA Area
5 days ago
+27
Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around and you are passionate about bringing your best ideas, innovations, and capabilities to customers to drive greater business value. You have impeccable relationship skills and can create win-win environments for our customers and all internal departments. Our ideal candidate will have previous Customer Success Management experience in a B2B software SaaS/subscription business model, preferably with experience in inbound call center management.

Director of Product Support

Convoso
Greater LA Area
1 week ago
+27
Self-Starter: You are a competitive, persuasive, determined and enthusiastic individual who demonstrates the ability to produce extraordinary work. You take initiative to do whatever it takes to achieve objectives. Goal-Oriented: Constantly setting, pursuing and attaining goals, regardless of obstacles or circumstances. You are a resourceful individual who implements new strategies to achieve ambitious and challenging goals. Leadership: You build trust and demonstrate integrity with a noticeable congruence between words and actions. You are able to organize and influence others to believe in a vision, while creating a sense of direction. Customer-Focused: You strive to anticipate, identify and understand customer’s wants, needs and concerns. You exhibit high quality customer service and enjoy building professional relationships with clients. Teamwork: Your style emphasizes the importance of teamwork, while also encourages individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport and relate well to others.

Director of Customer Success

Convoso
Greater LA Area
1 week ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Senior Customer Success Manager

TeleSign
Marina Del Rey & Playa Vista
1 week ago
+38
TeleSign is hiring a Senior Customer Success Manager to deliver on all account management activity for TeleSign’s strategic clients. This includes managing the post-sale service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter. The Senior Customer Success Manager functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction. 

Support Operations Coordinator

Flo Technologies
Culver City
2 weeks ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

Director of Supply Chain Management

Ecosense Lighting
Greater LA Area
3 months ago
+39
This position leads the development and improvement of strategies and processes for the following functional areas: Materials Forecasting, Demand and Supply planning and execution, Global Inventory Management, and Supplier Performance Management. The position requires strong operations principles across the integrated supply chain, with a proven successful track record of managing Demand and Supply Planning functions in an outsourced direct fulfillment CTO/BTO supply chain structure. The position is accountable for global supply chain performance which includes global forecast and demand plan accuracy, managing the short and long-term supply and capacity plans to support worldwide demand and inventory requirements, and optimizing total landed costs. This position works closely with key functional stakeholders such as external manufacturing partners and NPI Operations, Sourcing, Engineering, Quality, Finance, Sales and Marketing partners in a collaborative fashion to achieve targeted worldwide forecast and service performance levels.

Customer Success Manager

Convoso
Greater LA Area
4 months ago
+27
• It is the responsibility of the CSM to drive customer adoption and retention. You will own the relationship with assigned customers, which includes ensuring successful onboarding, increasing product adoption, ensuring engagement and retention, facilitating upsells, and maintaining high levels of customer satisfaction. • Possess a comprehensive understanding of the Convoso platform and guide the customer via training sessions, discussions, and account optimizations to ensure adoption and success. • Facilitate best practice usage of Convoso solutions to help customers maximize their investment. • Apply expertise in data visualization to see the larger picture to help identify trends and opportunities to drive growth of our platform. • Proactively monitor and report customer health and serve as a customer advocate back into Convoso to ensure that our solutions are evolving to meet our customers’ needs.

Strategic Partnership Manager

Advertise Purple
Santa Monica
4 months ago
+19
The Strategic Partnership Manager drives the ongoing success of new and existing affiliate partnerships. You will establish and nurture relationships with top revenue-driving companies and oversee the onboarding and ongoing management of our advertisers. You will report to the Account Director team and the Senior Partnerships manager to complete designated tasks.

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
5 months ago
We believe customer support is part of what differentiates us. Our support team works closely with our existing customers on highly technical solutions that generate massive value from our software. We are looking for resourceful, technical people to help grow the Customer Success organization to support our fast-growing customer base. Technical Support Engineers are responsible for owning customer inquiries that come in through our multi-point support infrastructure including (but not limited to) Zendesk, Intercom, and email. An ability to learn quickly is crucial!

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,576
Min: $30K
Max: $111K
Operations Associate $57,294
Min: $38K
Max: $110K
Desktop Support $58,293
Min: $48K
Max: $67K
Technical Support $60,741
Min: $36K
Max: $85K
Sales Operations Analyst $62,118
Min: $25K
Max: $87K
Office Manager $62,592
Min: $44K
Max: $90K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Client Success Manager $74,344
Min: $40K
Max: $150K
Business Analyst $75,154
Min: $40K
Max: $150K
Operations Manager $86,233
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $103,283
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,055
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $193,400
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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