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Los Angeles Tech Jobs and Startup Jobs

9

Client Success Manager

EZ Texting
Santa Monica
6 days ago
+25
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Sr. IT Systems Engineer

sweetgreen
Greater LA Area
1 week ago
+14
Reporting to the Head of Restaurant IT and Support, the Sr IT Engineer will support the implementation of strategic company IT initiatives and programs both in our offices and restaurants. This person will own implementation of mission-critical IT projects including restaurant and corporate IT systems, security initiatives, network projects, automation initiatives and embedded technology projects.

Sr. Systems Engineer

sweetgreen
Greater LA Area
1 week ago
+14
sweetgreen is seeking a sr. systems engineer to join a group of dynamic and innovative designers and technologists to rethink and rebuild the customer experience driven by a mission to inspire healthier communities by connecting people to real food. Are you a systems engineer driven by design thinking and systems thinking? Ready to disrupt the norm of the food service industry? This is an opportunity to be considered.

Executive Assistant

sweetgreen
Greater LA Area
1 week ago
+14
Maintaining executives’ calendar, schedule all meetings and conference calls, and handle meeting conflicts and prioritization issues. Coordinating travel schedules, arrangements and agendas in preparation for on-site and off-site meetings, conferences and events. Planning and arranging corporate meetings e.g. dinners, offsites. Processing expense reports. Managing highly sensitive information as it relates to the company and staff. Back-up coverage for admin. colleague(s) during planned or unplanned absences from the office. Documentation management. Coordinating, streamlining and maintaining records and files. Support with correspondence including writing notes/mailing/handling FedEx etc.

Crisis Manager

sweetgreen
Greater LA Area
1 week ago
+14
Conduct daily communication and follow-up on escalated customer incidents to both inform the business and win back guests. Establish process + systems to reduce first contact + total resolution response times on inbound reports and work with training team to implement. Improve documentation efforts so that all necessary information is captured and delivered to the appropriate stakeholders as quickly as possible and thoroughly archived for future reference. During a crisis, coordinate all necessary and appropriate functions across the company, including but not limited to stakeholders in Operations, Food Safety, PR, Brand, and IT. Approving all internal and external communications related to the issue and proactively developing communication kits for anticipated events in the business. Conduct monthly root-cause assessments of recent incidents with key stakeholders  and determine relevant next steps to mitigate similar incidents in the future. Anticipate and flag emerging threats to our brand reputation and the sweetgreen community to the sweetgreen leadership team.

CRM Operations Manager

sweetgreen
Greater LA Area
1 week ago
+14
This position is a fast-paced, digital/technical, yet customer-focused role. Based on a broad and deep skillset developed by pulling data directly from databases, and executing campaigns that drive ROI, the ideal candidate will also have intermediate to expert mastery of one or more CRM Multichannel Campaign Development tools and how they are integrated to form cohesive data flow from CRM to customer. Audience segmentation, targeting and campaign deployment should come naturally to this person, as well as seeking out best practices to continually increase efficacy. Out-of-the-box thinker (though simultaneously detail-oriented) who can manipulate with data using SQL/Programing to derive desired output to meet business requirements. He or she will need to be entrepreneurial as they pro-actively seek an understanding of the underlying data models, technology, strategic rationale, etc. Driving business results and deeper personalization will be core measures of success. Keep asking questions, questions, and more questions with progressive complexity!

VP, Ops Services

sweetgreen
Greater LA Area
1 week ago
+14
Identify and implement opportunities to innovate and further optimize our restaurant economic model.We are passionate about change and thinking differently to solve complex problems, improve our business, and drive financial results. A critical part of this role is contributing to and leading this effort. Optimize the sweetgreen operating system(s) for productivity, efficiency and customer experience (internal and external). Operationalize new brand initiatives including but not restricted to menu expansion, day part expansion, new channels/off premise and format innovation. Additionally own the implementation calendar for the brand and be the gate keeper that paces and sequences key initiatives that hit the field. Enable growth by co-ordinating and driving the cross-functional team effort to open new stores seamlessly. In partnership with Store Design, Construction, Field Ops, Training and R+D teams, advance our store layouts, designs, and equipment packages to optimize operational efficiency. Lead operations insights, analytics and communication plus be the voice of operations at the Treehouse Analyzing the root cause of work related to a specific problem, you will collect the needed data and conduct analyses in order to make a recommendation for how to solve the problem.

Associate to Chief of Staff

sweetgreen
Greater LA Area
1 week ago
+14
As the Associate to the Chief of Staff at sweetgreen, you will work closely with the Chief of Staff to assist in supporting the executive team to articulate the strategic vision and execution plan across the organization. You will partner with internal stakeholders at varying levels to serve as a key resource, ensure deadlines and deliverables are met, engage in a broad array of strategic activities and assist in drafting internal and external communication on behalf of the leadership team. You will use your organizational skills and self-starter attitude to prioritize and complete multiple asks simultaneously. This role is an ideal opportunity for an ambitious and talented candidate looking to gain business management insight and build experience in a hands-on environment directly supporting executive leadership. 

Customer Experience Specialist

sweetgreen
Greater LA Area
1 week ago
+14
Contribute on a team of guest experience advocates to field daily guest questions across various channels (email, text, yelp + social media) and achieve a best-in-class response time. Create above and beyond experiences that deepen the guest's relationship to our brand. Critically problem-solve common complaints by flagging trends + partnering cross-functionally to recommend + implement preventative measures; proactively create a better guest experience. Support operations teams as a unit that works closely to deliver real-time feedback to our store leadership. Celebrate internal team member successes by executing moments of recognition (hand-written thank you's, sweetgreen swag, coordinating recognition from our execs, delivering surprises to the store in real-time).

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $39,797
Min: $30K
Max: $53K
Operations Associate $51,832
Min: $38K
Max: $72K
Technical Support $52,643
Min: $36K
Max: $80K
Sales Operations Analyst $60,038
Min: $25K
Max: $87K
Office Manager $61,500
Min: $50K
Max: $82K
Desktop Support $63,500
Min: $50K
Max: $85K
Business Analyst $66,985
Min: $40K
Max: $86K
Client Success Manager $68,097
Min: $40K
Max: $125K
Customer Support Manager $73,625
Min: $53K
Max: $121K
Operations Manager $80,475
Min: $42K
Max: $115K
Business Intelligence Analyst $88,444
Min: $69K
Max: $103K
Marketing Operations Manager $90,961
Min: $52K
Max: $175K
Sales Operations Manager $95,472
Min: $40K
Max: $150K
Senior Business Analyst $104,733
Min: $78K
Max: $133K
Director of Customer Success $109,286
Min: $55K
Max: $130K
Director of Operations $140,906
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
Vice President of Operations $196,385
Min: $135K
Max: $290K
COO (Chief Operating Officer) $203,875
Min: $100K
Max: $352K

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