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Los Angeles Tech Jobs and Startup Jobs

17

Customer Experience Manager

JOANY
Greater LA Area
1 day ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Manager.  About The Role This position reports to the Director of Customer Experience. As Manager of Customer Experience, you will be directly responsible for delivering an experience our Customers can’t do without. We love our

Lead Technical Support

Well Health, Inc.
Greater LA Area
4 days ago
+14
Communicate with customers on a wide variety of technical issues ensuring the customer is kept informed of progress of their issues. Diagnose and troubleshoot technical issues, including networking, integration, and the WELL application. Ask customers targeted questions to quickly understand the root of the problem. Track issues through resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, account managers, and executives). Provide input and feedback to the Product Engineering team relating to improvements to product performance and/or feature enhancements. Partner with Product Engineering team for QA and other activities to support successful release of new features. Prioritize and manage several open issues at one time. Document technical knowledge in the form of notes and manuals.

Conference Coordinator

Well Health, Inc.
Greater LA Area
4 days ago
+14
Assist in the planning and execution of WELL’s participation at key industry conferences and trade shows. Coordinate logistics, including attendee travel and registration, shipping of assets, coordinating with 3rd party vendors, etc. Organize and track invoices. Assist in budget management and ROI completion. Ensure all show services have been ordered and coordinated prior to trade shows. Build our event database by researching top healthcare conferences. Assist in creating, ordering, and managing inventory of conference collaterals and swag. Propose new ideas to improve the event planning and implementation process. Travel to events to ensure their success by setting up, supporting sales teams attending, and being able to speak knowledgeably about the product.

Customer Retention Representative

PatientPop
Santa Monica
5 days ago
+27
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth. We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work. Our dedicated

Customer Success Manager

PatientPop
Santa Monica
5 days ago
+27
The Customer Success Manager position is the foundation point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring...

Operations Analyst

JOANY
Greater LA Area
5 days ago
+15
JOANY is on a mission to make buying health insurance simple and transparent, with a level of service that is unprecedented in this industry. We are on the hunt for Operations Analysts that are relentless about solving problems with organizational excellence and an eagle’s eye for detail. This is an entry-level position where you will quickly learn and become a health insurance guru, overcoming every obstacle that a health plan or other

Front Desk Coordinator

Headspace
Santa Monica
6 days ago
+21
The Front Desk Coordinator will manage the ebb and flow of all guests and visitors to ensure a smooth, high-quality experience during their visit . This multi-functional role will collaborate and coordinate several programs for Headspace, including but not limited to Parking/Transportation, food service management, security badging, mail and package delivery coordination. This role will work closely with our existing Workplace Concierge, Office Operations and Facilities Management teams to make sure we are delivering our optimal experience for both our guests and staff. The Front Desk Coordinator will act as our first line of security by screening all entrants, working alongside our Security Team. This person will act across the board as a conduit for needs and communication for the W.X. Team.

Quality Assurance, Support Advocate

GoodRx
Santa Monica
1 week ago
+23
GoodRx is looking for an extremely smart and capable Support Advocate, Quality Manager to ensure that the millions of consumers using our service are having an exceptional support experience. GoodRx is America’s leading prescription price transparency platform and offers clear and simple solutions that help people afford life-saving medications. The ideal candidate will have customer facing experience - preferably with experience working with prescription drugs, pharmacies, and pharmacy benefit managers to help individuals fill their prescriptions correctly. This individual should possess a deep understanding of what it takes to keep customers/members not just satisfied, but delighted. This individual should have experience working across teams at different sites.

Administrative / Personal Assistant

GoodRx
Santa Monica
1 week ago
+23
GoodRx is looking for a full time Administrative/Personal Assistant to support the Company’s Co-Founders and Co-CEOs. While the primary focus of this role is to support the Executives with scheduling, travel and personal need (est. 20 hours/week), the remaining time will be spent supporting the GoodRx recruiting team with sourcing and scheduling candidates. This is a great opportunity for a self-driven, hyper organized and creative individual to come in to create process in a new role while adding their personal touch ensuring the Executives and team are well supported. 

Director of Customer Marketing & CRM

GoodRx
Santa Monica
1 week ago
+23
GoodRx is looking for a Director, Customer Marketing to lead the lifecycle marketing team in delivering great customer experiences across our multiple marketing channels. This data-driven marketer should have experience in both CRM and Growth Marketing to ideate, launch, and optimize new and existing lifecycle campaigns and flows with the goal of fueling customer conversion and retention metrics. The ideal candidate will be a seasoned marketer who will be tasked with taking acquired leads and leveraging CRM strategies (lead nurturing, customer onboarding, and churn management) to help User Acquisition channels (TV, display, paid, search, etc.) with last-mile marketing efforts. They should have strong experience leading customer retention and engagement initiatives for e-commerce platforms, ideally in a direct response role. 

Customer Experience Associate

JOANY
Greater LA Area
1 week ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Manager, Customer Success

PatientPop
Santa Monica
1 week ago
+27
The Manager of Customer Success will lead a team of 10-12 CSMs and 2 Team Leads. We’ll be counting on you to identify patterns in team and customer pain points and use these to make recommendations and improvements to CSM processes. You will work closely with your Leads to drive the overall strategy and efficiency while ensuring the team is achieving quarterly objectives and key results. You will also focus on the professional development of all members of your team, including cultivating talent, identifying potential leaders, and developing action plans for individuals who need guidance.

Implementation Manager

PatientPop
Santa Monica
2 weeks ago
+27
As an Implementation Manager, you will be responsible for managing the customer onboarding experience and all of the tasks necessary to set our customers up for success. The onboarding process requires that this person is proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. This person...

Customer Support Representative

PatientPop
Santa Monica
2 weeks ago
+27
The Customer Support team serves as the initial point of contact for post-website launch requests. The support team handles requests, complaints and feedback via phone and email through Salesforce. As a CSR, this position will handle incoming customer case and phone requests in compliance with the team’s Time-to-Respond and Time-to-Resolve Service Level Agreements (SLA’s)...

Customer Success Specialist

SimplePractice
Greater LA Area
3 weeks ago
+10
Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

Customer Success Investigative Specialist

SimplePractice
Greater LA Area
3 weeks ago
+10
We’re looking for a friendly, eager-to-learn technical support specialist to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the customer success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our customer success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

Manager, Customer Success Training

PatientPop
Santa Monica
3 weeks ago
+27
PatientPop - the first Practice Growth Platform serving the healthcare industry - helps practices grow, modernize their patient experience, and streamline their front-office. The company's SaaS platform manages the patient journey from first impression to the examining room, and picks-up again after treatment is complete to nurture and recall patients when the time is right. The Manager, Customer Success (CS) Training, is responsible for the

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $39,797
Min: $30K
Max: $53K
Operations Associate $51,832
Min: $38K
Max: $72K
Technical Support $52,643
Min: $36K
Max: $80K
Sales Operations Analyst $60,038
Min: $25K
Max: $87K
Office Manager $61,500
Min: $50K
Max: $82K
Desktop Support $63,500
Min: $50K
Max: $85K
Business Analyst $66,985
Min: $40K
Max: $86K
Client Success Manager $68,097
Min: $40K
Max: $125K
Customer Support Manager $73,625
Min: $53K
Max: $121K
Operations Manager $80,475
Min: $42K
Max: $115K
Business Intelligence Analyst $88,444
Min: $69K
Max: $103K
Marketing Operations Manager $90,961
Min: $52K
Max: $175K
Sales Operations Manager $95,472
Min: $40K
Max: $150K
Senior Business Analyst $104,733
Min: $78K
Max: $133K
Director of Customer Success $109,286
Min: $55K
Max: $130K
Director of Operations $140,906
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
Vice President of Operations $196,385
Min: $135K
Max: $290K
COO (Chief Operating Officer) $203,875
Min: $100K
Max: $352K

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