Los Angeles Tech Jobs and Startup Jobs

16

Director of Customer Success

Convoso
Greater LA Area
1 day ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Director of Operations

ringDNA
Greater LA Area
1 day ago
+30
We’re seeking an experienced Director of Operations to join our highly skilled team. As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You’ll work closely with the COO and other executives to strategize and develop long-term plans that usher in new levels of productivity and success at ringDNA. 

Customer Support Analyst

ringDNA
Greater LA Area
2 days ago
+30
Work with our customers and product managers to sleuth solutions to incoming issues. Partner in customer success with expert product training and customer onboarding sessions. Work within a team environment to generate creative solutions. Identify common issues, escalating them to product managers. Expertly communicate and document solutions.

Director, Higher Education Alliance

XPRIZE
Culver City
5 days ago
+14
As the HEA Director, you will work closely with the VP, Partnerships and the Partnerships team to build upon the success of partnerships XPRIZE has established with higher education institutions by developing and executing new strategies and initiatives to further engage Members of the Higher Education Alliance, and by building up the membership with an eye towards diversity and impact. In this role, you will leverage your strong eye for strategy and creativity, combined with deep program management, analytical, and interpersonal capabilities, to build out the HEA and support multiple complex projects simultaneously. You will also leverage your relationship skills to develop mutually beneficial and trusting relationships with partners, and work with cross-functional teams to design and execute on those relationships (e.g., Development, Prizes, Data Collective, Legal, Marketing, Finance).

Director, Global Impact Partnerships

XPRIZE
Culver City
5 days ago
+14
As the Director of Global Impact Partnerships, you will work with the VP, Partnerships and the Partnerships team to build upon the success of partnerships XPRIZE has established with global organizations by developing and executing new strategies and initiatives to further engage existing Global Impact Partners, and by developing new relationships with an eye towards expanding XPRIZE’s reach and impact.  In this role, you will leverage your strong eye for strategy and creativity, combined with deep program management, analytical, and interpersonal capabilities, to build out partnerships with global organizations and support multiple complex projects simultaneously. You will also leverage your relationship skills to develop mutually beneficial and trusting relationships with partners, and work with cross-functional teams to design and execute on those relationships (e.g., Development, Prizes, Data Collective, Legal, Marketing, Finance).

Head of Customer Success

ringDNA
Greater LA Area
5 days ago
+30
RingDNA is looking for a proven Customer Success leader to join the team. As the primary advocate for RingDNA’s customers, this is a critical role that impacts the entire customer experience. Your mission is to ensure that customers really experience the full power of RingDNA’s products. You will help customers be more successful through training, product information, communication and relationship-building. The result of your work will be happy customers, amazing products, and increased customer retention.

Administrative Assistant

CCC
Greater LA Area
1 week ago
+34
Administrative support such as answering phone, scheduling meetings, arranging travel, and expense reporting. Manage calendars in Microsoft Outlook, schedule appointments and coordinate arrangements for meetings.  Managing schedule for recurring department-level meeting such as managers meetings, all-hands, project meetings. Schedules and coordinates room use in preparation for visiting employees, customers, partners, and vendors. Works with recruiting team to organize internal schedules for interviewers. Performs various clerical functions, preparing print documents, shipping packages, etc. Participates with Office Committee in planning and coordination of office events. Works with vendors and event venues to get pricing, scheduling, and logistics for team events that are onsite or offsite. Creates and maintains documents and spreadsheets in administrative functions.

Director, Customer Support

ringDNA
Greater LA Area
1 week ago
+30
As the Director of Customer Support, you will be responsible for the strategic leadership and tactical execution of our customer support organization. You’ll lead and scale a team of technical support professionals to achieve business objectives and exceed customer expectations. This position will report to the VP, Customer Success.

Customer Success Manager

ringDNA
Greater LA Area
1 week ago
+30
RingDNA is looking for a proven Customer Success Manager to join our fast-growing team. You'll be responsible for delivering massive value to our customers. Part coach, project manager, consultant and product expert, our Customer Success Managers are continually focused on helping our customers improve their team communication and be successful.

Senior Director, Programmatic Giving

XPRIZE
Culver City
1 week ago
+14
The Senior Director of Programmatic Giving for the XPRIZE Foundation is a new and exciting opportunity for a seasoned fundraiser to create, implement, and manage a robust Programmatic Giving program to support the core work of the Foundation. The successful candidate will be a metrics-driven major gift fundraiser or business developer, experienced in building new fundraising programming and systems, proven in working with volunteer leaders and high-level prospects, able to lead and mentor colleagues, and a professional who thrives in a dynamic, entrepreneurial culture.  

Senior Strategist, Operations

XPRIZE
Culver City
1 week ago
+14
The Manager, Operations will define, build, and manage an operations and enablement team within our development department, focused on supporting front-line fundraising efforts and stewarding the donor experience. S/he will assign responsibility for the various operational functions within the team, as well as foster a team mentality for achieving department goals. S/he will work closely with other departments and company leadership to promote process buy-in and adoption, foster trust, enable bidirectional flows of information, and ensure alignment of team efforts with foundation goals.

Director of Technical Support

Convoso
Greater LA Area
3 weeks ago
+27
Self-Starter: You are a competitive, persuasive, determined and enthusiastic individual who demonstrates the ability to produce extraordinary work. You take initiative to do whatever it takes to achieve objectives. Goal-Oriented: Constantly setting, pursuing and attaining goals, regardless of obstacles or circumstances. You are a resourceful individual who implements new strategies to achieve ambitious and challenging goals. Leadership: You build trust and demonstrate integrity with a noticeable congruence between words and actions. You are able to organize and influence others to believe in a vision, while creating a sense of direction. Customer-Focused: You strive to anticipate, identify and understand customer’s wants, needs and concerns. You exhibit high quality customer service and enjoy building professional relationships with clients. Teamwork: Your style emphasizes the importance of teamwork, while also encourages individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport and relate well to others.

Travel Administrator

Beyond Limits
Greater LA Area
2 months ago
+35
Beyond Limits is looking for an experienced and detailed-oriented travel administrator who will focus on managing the company’s global travel process and policies. In this role, our travel administrator will work closely with management in establishing and improving the company’s existing process and policies. Our travel administrator will own the management of and be the subject matter expert for the company’s travel vendors and partners. Additionally, the travel administrator will perform moderate administrative assistant duties as assigned.

Customer Success Manager

Convoso
Greater LA Area
2 months ago
+27
• It is the responsibility of the CSM to drive customer adoption and retention. You will own the relationship with assigned customers, which includes ensuring successful onboarding, increasing product adoption, ensuring engagement and retention, facilitating upsells, and maintaining high levels of customer satisfaction. • Possess a comprehensive understanding of the Convoso platform and guide the customer via training sessions, discussions, and account optimizations to ensure adoption and success. • Facilitate best practice usage of Convoso solutions to help customers maximize their investment. • Apply expertise in data visualization to see the larger picture to help identify trends and opportunities to drive growth of our platform. • Proactively monitor and report customer health and serve as a customer advocate back into Convoso to ensure that our solutions are evolving to meet our customers’ needs.

Coordinator

Vault AI
Santa Monica
3 months ago
The Coordinator will be responsible for day-to-day administrative tasks, maintaining executive schedules, alongside working with analysts and product experts. The position is ideal for an individual looking to apply analytical thinking, research skills, and has a burning desire to work within the global film, television, and streaming industry. The perfect candidate is someone with an uncanny knowledge of film and television, that thrives in an ever changing environment and will enjoy working to analyze what makes content tick.

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
4 months ago
We believe customer support is part of what differentiates us. Our support team works closely with our existing customers on highly technical solutions that generate massive value from our software. We are looking for resourceful, technical people to help grow the Customer Success organization to support our fast-growing customer base. Technical Support Engineers are responsible for owning customer inquiries that come in through our multi-point support infrastructure including (but not limited to) Zendesk, Intercom, and email. An ability to learn quickly is crucial!

Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,541
Min: $30K
Max: $111K
Operations Associate $57,461
Min: $38K
Max: $110K
Technical Support $60,000
Min: $36K
Max: $85K
Sales Operations Analyst $62,030
Min: $25K
Max: $87K
Office Manager $62,346
Min: $44K
Max: $90K
Desktop Support $62,678
Min: $50K
Max: $85K
Client Success Manager $72,460
Min: $40K
Max: $150K
Customer Support Manager $73,640
Min: $44K
Max: $121K
Business Analyst $73,886
Min: $40K
Max: $150K
Operations Manager $84,627
Min: $42K
Max: $170K
Business Intelligence Analyst $86,500
Min: $69K
Max: $103K
Marketing Operations Manager $95,032
Min: $52K
Max: $175K
Sales Operations Manager $100,589
Min: $40K
Max: $165K
Senior Business Analyst $111,315
Min: $78K
Max: $144K
Director of Customer Success $122,250
Min: $55K
Max: $200K
Director of Operations $145,681
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $194,552
Min: $100K
Max: $352K
Vice President of Operations $203,714
Min: $100K
Max: $450K

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