IT Help Desk Technician
Greater LA Area
11 hours ago
· Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
· Provide prompt and innovative solutions to level 1 support tickets.
· Escalate level 2 and level 3 tickets to the Manager, IT Service Operations with accurate descriptions of the problem and previously attempted solutions.
· Ensure that all service is delivered promptly and courteously.
· Setup workstations for batches of new employees each week.
· Technical troubleshooting support for employees.
· Maintain accurate records of IT Assets deployed and in-stock.
· Document, review, and improve existing or new procedures and workflows.
· Respond to client support request tickets, calls, and emails.
· Train employees on system and application use.
· Follow up with users, provide feedback and see problems through to resolution.