Los Angeles startup and tech jobs

205

Customer Experience Specialist

Inspire
Culver City
1 hour ago
+11
Handle inbound phone calls, emails, live, and chat requests from our tens of thousands of members daily. Retain members thinking about cancelling their clean energy subscription by effectively communicating the value of clean energy and Inspire’s offer. Empathize and connect with members. Work closely with your counterparts in our bicoastal office to create a unified office culture. Resolving member issues while focusing on first contact resolution. Impacting our Marketing and Sales teams by providing insightful member feedback. Championing for our members in internal discussions, and helping our Sales, Technology, and Marketing teams prioritize improvements to members’ experience and all processes. Develop an ownership mentality by contributing daily to the overall strategy of the department. Contribute in short term, interdepartmental rotational projects.

Product Director

Inspire
Culver City
1 hour ago
+11
The Director of Product Management Inspire will report to the VP of Product. The best Director of Product candidates will have a track record of successful management experience and the ability to collaborate with executives and other business leaders. You’ll be expected to operate at a high level and articulate a clear vision for the future of the product(s) and Product Managers that you lead while never losing sight of putting the users first and simultaneously achieving and extracting sustainable business value.

Product Manager

Inspire
Santa Monica
1 hour ago
+11
As a Product Manager at Inspire, you’ll be responsible for a number of activities ranging from strategic to tactical and ultimately be responsible for managing the product development life-cycle including the strategy, roadmap, ceremonies, and feature definition of a the product line that your expertise is most complimentary of. We’re a highly cross-functional organization and you’ll likely work closely with other departments including Design, Product Marketing, Data Science & Analytics, and a number of others.

D2C Account Manager

Universal Music Group
Greater LA Area
3 hours ago
+13
Fame House, a Universal Music Group company, seeks an E-Commerce Account Manager to work across our clients' stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Administrative Assistant

Administrative Assistant

Coordinator, Caroline

Executive Assistant, Motown

Director, Supply Chain & Business Integration

Deskside Support Technician

Manager, Streaming Operations

IT Process Manager

Senior SAP BPC Support Lead

Director Customer Operations

Load 7 more jobs11 jobs at Universal Music Group

Agent Team Assistant - Manhattan Beach

Compass
Greater LA Area
3 hours ago
+18
As a Team Assistant, you will provide support to an agent team lead at Compass, to ensure the team can focus on what they do best. Anticipating the needs of the lead and the team, you resolve operational and administrative issues before they arise. You represent the team, serving as a great first impression and the initial point of contact. You will be responsible for incoming requests, directing emails and calls to appropriate contacts, flow of correspondence, and more. 

Customer Success Manager, Emerging Markets

ServiceTitan Inc.
Greater LA Area
3 hours ago
+21
Work within a 3 person team to develop a portfolio of 100-150 shared accounts. Build and maintain senior-level relationships with your customer accounts. Analyze user engagement data, identify actionable insights, report regularly on KPIs. Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses. Be a mentor and resource to new hires. Coach customers on best practices. Identify areas for improvement in the customer experience, both in our product and processes.

Customer Adoption Associate Manager

Director, Customer Success Enablement

Tradeshow Manager

VP, Client Onboarding

VP of Product

Senior Director-VP of Operations, Customer Success

Senior Product Manager, e-Learning and In-App Help

Lead Development Representative

Product Manager, Accounting Product

Product Manager, Programmable Voice

Sr. Director, Product Management - Customer Experience

Senior Product Manager, Onboarding

Product Manager, Reporting

Director, Product Management - Marketing Automation

Load 10 more jobs15 jobs at ServiceTitan Inc.

Associate - Account Management

CREXi
Marina Del Rey & Playa Vista
3 hours ago
+16
We are hiring an Account Manager to help us grow!  We are expanding our team of high-achievers who are excited about the opportunity to assist commercial real estate brokers and help position the CREXi platform as the best solution for their business. You will be joining a fast paced, entrepreneurial environment where you will be able to successfully hone your account management ability and are encouraged to develop and implement your sales

Compliance Product Manager

Bird
Venice
3 hours ago
Lead and participate in cross-functional teams, make key strategic recommendations and product priority decisions on business cases, engineering and support costs, key customer and market analysis. Identifying, understanding and evaluating customer driven or industry driven compliance functional requirements. Supporting internal staff and external customers by providing interpretations of existing or new regulatory mandates, analyzing their effect on existing functionality and workflows, and prioritizing any necessary software/system changes. Participating in industry or client focused external compliance discussions in order to capture and document any requirements that may arise. Evaluating product releases to ensure that new functionality has been implemented in accordance with specifications. Creating and maintaining product documentation, including compliance-related release notes, product roadmaps, functional descriptions, and other ancillary materials.

Operations Associate (UK)

Desktop Support Technician

Security Engineer - IT Security

Head of Public Policy (EMEA)

Senior Government Partnerships Manager (Central Europe)

Manufacturing Supervisor

Manufacturing Operations Manager

Office Associate (Front Desk)

Product Manager

Director of Product

Senior NOC Technician

NOC Technician

General Manager- Atlanta, GA

IT Project Coordinator

Sr. Logistics Associate

Sr. Logistics Associate

Firmware Engineer

Sr. Manager, Total Rewards

Customer Relationship Manager (CRM)

Service Desk Lead

Load 10 more jobs21 jobs at Bird

Senior IT Support Engineer

FloQast
Greater LA Area
6 hours ago
+21
FloQast is searching for a highly technical IT Support Engineer to run day to day operations, architect and implement custom IT solutions. This role will serve as front-line user support for all FloQast employees, and will also take lead on day to day setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced, small IT department and are excited to contribute to Company

Operations and Analytics Associate

ThreadBeast
Greater LA Area
7 hours ago
Operations Associate Full-time | Los Angeles, CA   ThreadBeast is looking for a dynamic and highly analytical individual to join our Operations team. The Operations Associate will support the Head of Operations and CEO. We are looking for a total rockstar, with prior experience in operations, communicating with outside stakeholders, and creating organization out of chaos.   We are looking for an enthusiastic, hardworking, and passionate

Customer Success Partner

AppOnboard
Greater LA Area
8 hours ago
+12
Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs. Engage and educate clients through regular contact, feedback sessions, and customer training sessions. Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings. Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives. Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures . Collaborate with team members to generate learnings and best practices to share with customers.

Head of Customer Success

AppOnboard
Greater LA Area
8 hours ago
+12
As Head of Customer Success at AppOnboard, you will lead a team at the very heart of our business: ensuring our customers derive maximum value from their AppOnboard experience. The Head of Customer Success will build and manage the team responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and customer experience. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

Senior Product Manager

HopSkipDrive
Downtown
8 hours ago
+11
Who we are HopSkipDrive is a mission-driven company whose goal is to give all kids access to opportunity through mobility. Founded in 2014, HopSkipDrive is the most caring, tech-enabled transportation solution for families and K-12 schools, non-profits, and kid-based businesses. The company is building a national transportation network that connects schools & families with trusted CareDrivers, who get kids wherever they need to go safely,

Lead Technical Support

Well Health, Inc.
Greater LA Area
10 hours ago
+15
Communicate with customers on a wide variety of technical issues ensuring the customer is kept informed of progress of their issues. Diagnose and troubleshoot technical issues, including networking, integration, and the WELL application. Ask customers targeted questions to quickly understand the root of the problem. Track issues through resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, account managers, and executives). Provide input and feedback to the Product Engineering team relating to improvements to product performance and/or feature enhancements. Partner with Product Engineering team for QA and other activities to support successful release of new features. Prioritize and manage several open issues at one time. Document technical knowledge in the form of notes and manuals.

Director of Customer Success

Well Health, Inc.
Greater LA Area
10 hours ago
+15
WELL’s Director of Customer Success will ultimately be responsible for the satisfaction and happiness of our customers. You will develop and scale a high quality professional services team of Account Managers and Support Representatives who are responsible for the satisfaction, growth and retention of existing business, as well as Implementation Managers who are responsible for the successful onboarding of new customers. You will contribute to your team’s success by overseeing hiring, implementing internal processes, and championing key initiatives across the company..

Part-Time Office Coordinator

PatientPop
Santa Monica
10 hours ago
+27
Directly assist Office Manager in successfully running our three local offices. Creating an amazing employee experience. Assist at the front desk: greeting candidates, employees and office visitors. Ordering office supplies on a weekly basis. Restock kitchens with snacks and breakfast items. Helping with event set-up, office moves, meeting setup and cleanup, etc. Setup new hire desks with PatientPop swag and equipment. Maintain organization of storage room, kitchen and front desk.

Technical Support Representative (SaaS)

GoGuardian
El Segundo
11 hours ago
+17
Safer Students. Better Learning. At GoGuardian, we work hard to help K-12 educators understand learning and equip them with the tools they need to help their students thrive. From cloud-based filtering and self-harm alerts to teacher/student chat and screen-sharing, GoGuardian’s software helps integrate technology with classroom instruction to improve learning. As a Technical Support Representative, you'll support users via email and live chat

Customer Experience Associate

JOANY
Greater LA Area
19 hours ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Manager, Install Base

Procore Technologies
Greater LA Area
19 hours ago
+24
The Manager, Expansion is responsible for developing, mentoring and leading a team of Install Base Account Executives to meet monthly, quarterly, and annual quota goals with a focus on growing our current customer base. In 2018, Procore’s customer base as important as ever as we go to market with new products and are the most used construction management software in the world. Candidates must be driven to excel in a management role while coaching a team performing inside sales, technical demonstrations, and supporting deals to close.

Install Base Account Executive, Mid Market

Install Base Account Executive, Emerging

Product Manager, Directory

Manager of Customer Success, Enterprise

Technical Communications Manager, IT

Senior IT Operations Manager

Administrative Assistant, Product

Principal Product Manager, Developer Experience

Load 5 more jobs9 jobs at Procore Technologies

Implementation Manager

PatientPop
Santa Monica
1 day ago
+27
As an Implementation Manager, you will be responsible for managing the customer onboarding experience and all of the tasks necessary to set our customers up for success. The onboarding process requires that this person is proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. This person...

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