Program Manager - Client Services
Greater LA Area
2 days ago
Lead one or several complex projects from inception to completion.
Drive a large complex matrix team (engineering, product, operations) to deliver on time , on budget with quality.
Act as key central point of contact for assigned projects, including but not limited to all things engineering delivery as well as all things client communication during the project phase.
Develop and maintain contact with top decision makers at key clients; participate and lead aspects of the implementation process;
Assume accountability and communication of tracking, monitoring, removing roadblocks and reporting , delivering high quality service to stakeholders - Tracking schedules, progress, updates, status, producing regular written and verbal reports, anticipating bottlenecks, highlighting risks, driving deliverables and make trade-offs across the project portfolio, providing solutions to get to the end goal.
Produce effective results: Ensure project goals, objectives, milestones and deliverables are achieved on schedule
Work closely with the Appetize product, engineering and operations teams to drive solutions and integrations for both current and prospective clients
Thoughtful Partner engagement: Understand when to engage, who to engage and the appropriate method for the circumstances.