Los Angeles Tech Jobs and Startup Jobs

17

Customer Success Representative

Songtradr
Santa Monica
2 days ago
+19
We are looking for a dedicated Customer Success Representative to join Songtradr’s global Support team headquartered in Santa Monica, CA. As the Customer Success Representative, you will focus on servicing our clients in our online communications and through ticketed support. The successful candidate will be exceptionally customer service oriented, highly adaptable to customer needs, able to shift gears quickly and be passionate about ensuring

Customer Success Manager

Convoso
Greater LA Area
3 days ago
+27
Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around and you are passionate about bringing your best ideas, innovations, and capabilities to customers to drive greater business value. You have impeccable relationship skills and can create win-win environments for our customers and all internal departments. Our ideal candidate will have previous Customer Success Management experience in a B2B software SaaS/subscription business model, preferably with experience in inbound call center management.

Business Analyst

Zest AI
Greater LA Area
4 days ago
+55
In this role, the Senior Business Analyst will work with the entire Zest client engagement team, including world class modelers, product management leadership, and engineers, to showcase the compelling business value our machine learning expertise brings to our high profile clients. The Senior Business Analyst will have the opportunity to build client-facing skills while becoming an expert on the application of machine learning to credit-specific business problems.

Director of Product Support

Convoso
Greater LA Area
5 days ago
+27
Self-Starter: You are a competitive, persuasive, determined and enthusiastic individual who demonstrates the ability to produce extraordinary work. You take initiative to do whatever it takes to achieve objectives. Goal-Oriented: Constantly setting, pursuing and attaining goals, regardless of obstacles or circumstances. You are a resourceful individual who implements new strategies to achieve ambitious and challenging goals. Leadership: You build trust and demonstrate integrity with a noticeable congruence between words and actions. You are able to organize and influence others to believe in a vision, while creating a sense of direction. Customer-Focused: You strive to anticipate, identify and understand customer’s wants, needs and concerns. You exhibit high quality customer service and enjoy building professional relationships with clients. Teamwork: Your style emphasizes the importance of teamwork, while also encourages individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport and relate well to others.

Director of Customer Success

Convoso
Greater LA Area
5 days ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Senior Customer Success Manager

TeleSign
Marina Del Rey & Playa Vista
5 days ago
+38
TeleSign is hiring a Senior Customer Success Manager to deliver on all account management activity for TeleSign’s strategic clients. This includes managing the post-sale service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter. The Senior Customer Success Manager functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction. 

Data Engineer

TeleSign
Marina Del Rey & Playa Vista
5 days ago
+38
We are looking to hire a Data Engineer who will support the AWS infrastructure within TeleSign Operations as we build a highly virtualized and distributed transaction processing platform. The systems administration team, working in conjunction with development and release engineering teams, employs an Agile DevOps oriented approach to improve the quality, consistency and efficiency of deployment of TeleSign’s products and infrastructure. Team members must be detailed oriented, demonstrate good risk management-based decision making, and bring innovative, reliable solutions to challenges and problems alike. Successful candidates will possess strong AWS technical skills, along with proven Data Engineering experience at scale. Candidates must self-motivated and demonstrate a drive to research and complete assigned tasks whether working independently as a member of a cross-organizational team.

Data Scientist

TeleSign
Marina Del Rey & Playa Vista
5 days ago
+38
Popular python packages such as NumPy, pandas, sk-learn, xgboost. Spark and/or AWS Glue. Experience delivering, evaluating, and iterating on models in production. Knowledge of common methodologies for fraud detection and prevention. Broad awareness of statistical methodologies and machine learning algorithms. Some data visualization experience with packages such as matplotlib, plot.ly, or Tableau. SQL and NoSQL databases.

Data Architect

TeleSign
Marina Del Rey & Playa Vista
5 days ago
+38
Set the code-standards, design practices, and values of the data team. Perform code review and supervise the work of the team. Establish the services the data team will provide to other departments and a process for triaging new requests. Demonstrate an active interest in new technology, research, and tools. Identify opportunities to support the vision of the product team with new algorithms, approaches, and methodologies when applicable. Take ownership of future architecture choices. Develop informed opinions about the variety of tools, solutions, and services which Telesign might adopt. Effectively communicate with business and engineering stakeholders to ensure integrations are implemented in a technically correct and logically correct way. Collaborates within and across groups with little or no supervision in writing technical documents.

Senior Data Scientist

Zest AI
Greater LA Area
1 week ago
+55
Translate unstructured business problems into well-defined machine learning projects. Collaborate with a cross-functional team of Engineers, Product Managers, and Business Analysts to identify and manage high leverage opportunities for modeling work. Design and implement highly generalizable models for predicting various outcomes. .=Take responsibility for modeling implementation in real world settings to solve real world problems. Mentor junior team members in modeling artistry.

Lead Data Scientist

Zest AI
Greater LA Area
1 week ago
+55
Data Scientist will lead Zest’s ML team to deliver technically excellent, highly predictive yet explainable models to drive Zest’s businesses. The Lead, Data Scientist will also communicate and champion Zest’s underwriting technologies to external constituencies including conferences, press, and potential clients. You will lead the team to develop radically new methods for manipulation and prediction that will enable us to provide fair, transparent credit. Using a combination of machine learning technology and vast amounts of data sources, we seek to transform the credit market while expanding our team into interesting and revolutionary frontiers within the credit world.

Director of Supply Chain Management

Ecosense Lighting
Greater LA Area
3 months ago
+39
This position leads the development and improvement of strategies and processes for the following functional areas: Materials Forecasting, Demand and Supply planning and execution, Global Inventory Management, and Supplier Performance Management. The position requires strong operations principles across the integrated supply chain, with a proven successful track record of managing Demand and Supply Planning functions in an outsourced direct fulfillment CTO/BTO supply chain structure. The position is accountable for global supply chain performance which includes global forecast and demand plan accuracy, managing the short and long-term supply and capacity plans to support worldwide demand and inventory requirements, and optimizing total landed costs. This position works closely with key functional stakeholders such as external manufacturing partners and NPI Operations, Sourcing, Engineering, Quality, Finance, Sales and Marketing partners in a collaborative fashion to achieve targeted worldwide forecast and service performance levels.

Customer Success Manager

Convoso
Greater LA Area
4 months ago
+27
• It is the responsibility of the CSM to drive customer adoption and retention. You will own the relationship with assigned customers, which includes ensuring successful onboarding, increasing product adoption, ensuring engagement and retention, facilitating upsells, and maintaining high levels of customer satisfaction. • Possess a comprehensive understanding of the Convoso platform and guide the customer via training sessions, discussions, and account optimizations to ensure adoption and success. • Facilitate best practice usage of Convoso solutions to help customers maximize their investment. • Apply expertise in data visualization to see the larger picture to help identify trends and opportunities to drive growth of our platform. • Proactively monitor and report customer health and serve as a customer advocate back into Convoso to ensure that our solutions are evolving to meet our customers’ needs.

Strategic Partnership Manager

Advertise Purple
Santa Monica
4 months ago
+19
The Strategic Partnership Manager drives the ongoing success of new and existing affiliate partnerships. You will establish and nurture relationships with top revenue-driving companies and oversee the onboarding and ongoing management of our advertisers. You will report to the Account Director team and the Senior Partnerships manager to complete designated tasks.

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
5 months ago
We believe customer support is part of what differentiates us. Our support team works closely with our existing customers on highly technical solutions that generate massive value from our software. We are looking for resourceful, technical people to help grow the Customer Success organization to support our fast-growing customer base. Technical Support Engineers are responsible for owning customer inquiries that come in through our multi-point support infrastructure including (but not limited to) Zendesk, Intercom, and email. An ability to learn quickly is crucial!

Online Marketing Analyst (Entry Level)

Advertise Purple
Santa Monica
5 months ago
+19
Examine a campaign's return on investment. Identify new market opportunities. Complete concept-testing for new products. Perform extensive market research. Determine brand perceptions and reputations. Evaluate market penetration. Develop groups and solicit customer feedback. Analyze marketing metrics to identify cause and effect relationships. Identify positive financial outcomes to increase profitability. Create databases and capture market data. Analyze competitors. Assess client's promotional needs. Evaluate demographics, prices, distribution channels, and marketing outlets. Develop sales strategies in tandem with marketing department. Meet with clients to ascertain marketing goals.

Market Research & CRM Analyst

Advertise Purple
Santa Monica
5 months ago
+30
Conduct B2B market penetration analyses, aggregating relevant leads, then maturing them in our CRM for department use. Plan, design, and conduct complex, global market research projects in support of business development. Manage relationships with external vendors and consultants to enable effective and efficient project execution. Develop strong relationships with Sales & Operations leadership to define growth objectives, budgets and work plans for market entry. Synthesize and integrate various data, research, and analyses to generate quarterly growth strategies. Manage projects to appropriate timelines and budget while maintaining highest standards of compliance per Advertise Purple SOPs. Provide summary of results, insights, and implications/recommendations when communicating to key stakeholder groups.

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