Los Angeles startup and tech jobs

210

Customer Experience Specialist

Inspire
Culver City
1 hour ago
+11
Handle inbound phone calls, emails, live, and chat requests from our tens of thousands of members daily. Retain members thinking about cancelling their clean energy subscription by effectively communicating the value of clean energy and Inspire’s offer. Empathize and connect with members. Work closely with your counterparts in our bicoastal office to create a unified office culture. Resolving member issues while focusing on first contact resolution. Impacting our Marketing and Sales teams by providing insightful member feedback. Championing for our members in internal discussions, and helping our Sales, Technology, and Marketing teams prioritize improvements to members’ experience and all processes. Develop an ownership mentality by contributing daily to the overall strategy of the department. Contribute in short term, interdepartmental rotational projects.

Junior Analyst

Universal Music Group
Santa Monica
3 hours ago
+13
Deliver data-driven solutions and recommendations to executives and necessary parties that incorporate rigorous research and analysis. Develop dynamic / automated models to help key stakeholders with business decisions. Create SQL scripts in order to extract necessary data from files that could be greater than 100 TB in size within Google BigQueryor other SQL platforms, and build visualizations in Tableau, DOMO, and Google DataStudio and various other visualization tools to present findings in a visually compelling way Identify user/partner/ track/album/market trends. Present overall findings to executives throughout the company in a clear and concise manner. Research & build customized reports based on financial and marketing data. Analyze Brand Partnership & Advertising initiatives with data organization and analysis. Build, develop and maintain various partner, consumer behavior, and consumption trend projects with ongoing summaries and recommendations to constantly evolve the company. Monitor and understand key performance indicators relating to our streaming partner's consumer behavior and consumption trends to integrate into data analysis. Help develop and review methodology for cross-departmental reporting tools.

D2C Account Manager

Administrative Assistant

Administrative Assistant

Communication Specialist-Data & Analytics/Insights Storyteller (Photshop Exp.)

Coordinator, Caroline

Executive Assistant, Motown

Director, Supply Chain & Business Integration

Deskside Support Technician

Manager, Streaming Operations

IT Process Manager

Analyst

Senior SAP BPC Support Lead

SAP P2P Functional Analyst

Systems and Playlisting Analyst - Commercial Partnerships

Playlisting Analyst - Commercial Partnerships

Business Intelligence Developer

Director Customer Operations

Manager, Innovation and Analytics

Load 10 more jobs19 jobs at Universal Music Group

Senior Data Engineer

ChowNow
Greater LA Area
3 hours ago
+12
As a Senior Data Engineer at ChowNow, you will be responsible for ChowNow’s data platform, built on AWS. You will implement the data pipelines that populate the data warehouse from business-critical data sources, as well as contribute to design of the next-gen ChowNow data ecosystem. You’ll have a direct impact on ChowNow’s business by ensuring continual data availability and accuracy for analysts and business users.

Agent Team Assistant - Manhattan Beach

Compass
Greater LA Area
3 hours ago
+18
As a Team Assistant, you will provide support to an agent team lead at Compass, to ensure the team can focus on what they do best. Anticipating the needs of the lead and the team, you resolve operational and administrative issues before they arise. You represent the team, serving as a great first impression and the initial point of contact. You will be responsible for incoming requests, directing emails and calls to appropriate contacts, flow of correspondence, and more. 

Customer Success Manager, Emerging Markets

ServiceTitan Inc.
Greater LA Area
3 hours ago
+21
Work within a 3 person team to develop a portfolio of 100-150 shared accounts. Build and maintain senior-level relationships with your customer accounts. Analyze user engagement data, identify actionable insights, report regularly on KPIs. Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses. Be a mentor and resource to new hires. Coach customers on best practices. Identify areas for improvement in the customer experience, both in our product and processes.

Customer Adoption Associate Manager

Director, Customer Success Enablement

Tradeshow Manager

VP, Client Onboarding

Senior Director-VP of Operations, Customer Success

Lead Development Representative

Data Architect - BI Platform

Data Scientist, Strategy

Data Engineer

Load 6 more jobs10 jobs at ServiceTitan Inc.

Associate - Account Management

CREXi
Marina Del Rey & Playa Vista
3 hours ago
+16
We are hiring an Account Manager to help us grow!  We are expanding our team of high-achievers who are excited about the opportunity to assist commercial real estate brokers and help position the CREXi platform as the best solution for their business. You will be joining a fast paced, entrepreneurial environment where you will be able to successfully hone your account management ability and are encouraged to develop and implement your sales

Senior IT Support Engineer

FloQast
Greater LA Area
6 hours ago
+21
FloQast is searching for a highly technical IT Support Engineer to run day to day operations, architect and implement custom IT solutions. This role will serve as front-line user support for all FloQast employees, and will also take lead on day to day setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced, small IT department and are excited to contribute to Company

Operations and Analytics Associate

ThreadBeast
Greater LA Area
7 hours ago
Operations Associate Full-time | Los Angeles, CA   ThreadBeast is looking for a dynamic and highly analytical individual to join our Operations team. The Operations Associate will support the Head of Operations and CEO. We are looking for a total rockstar, with prior experience in operations, communicating with outside stakeholders, and creating organization out of chaos.   We are looking for an enthusiastic, hardworking, and passionate

Customer Success Partner

AppOnboard
Greater LA Area
8 hours ago
+12
Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs. Engage and educate clients through regular contact, feedback sessions, and customer training sessions. Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings. Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives. Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures . Collaborate with team members to generate learnings and best practices to share with customers.

Head of Customer Success

AppOnboard
Greater LA Area
8 hours ago
+12
As Head of Customer Success at AppOnboard, you will lead a team at the very heart of our business: ensuring our customers derive maximum value from their AppOnboard experience. The Head of Customer Success will build and manage the team responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and customer experience. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

Lead Technical Support

Well Health, Inc.
Greater LA Area
10 hours ago
+15
Communicate with customers on a wide variety of technical issues ensuring the customer is kept informed of progress of their issues. Diagnose and troubleshoot technical issues, including networking, integration, and the WELL application. Ask customers targeted questions to quickly understand the root of the problem. Track issues through resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, account managers, and executives). Provide input and feedback to the Product Engineering team relating to improvements to product performance and/or feature enhancements. Partner with Product Engineering team for QA and other activities to support successful release of new features. Prioritize and manage several open issues at one time. Document technical knowledge in the form of notes and manuals.

Director of Customer Success

Well Health, Inc.
Greater LA Area
10 hours ago
+15
WELL’s Director of Customer Success will ultimately be responsible for the satisfaction and happiness of our customers. You will develop and scale a high quality professional services team of Account Managers and Support Representatives who are responsible for the satisfaction, growth and retention of existing business, as well as Implementation Managers who are responsible for the successful onboarding of new customers. You will contribute to your team’s success by overseeing hiring, implementing internal processes, and championing key initiatives across the company..

Part-Time Office Coordinator

PatientPop
Santa Monica
10 hours ago
+27
Directly assist Office Manager in successfully running our three local offices. Creating an amazing employee experience. Assist at the front desk: greeting candidates, employees and office visitors. Ordering office supplies on a weekly basis. Restock kitchens with snacks and breakfast items. Helping with event set-up, office moves, meeting setup and cleanup, etc. Setup new hire desks with PatientPop swag and equipment. Maintain organization of storage room, kitchen and front desk.

Technical Support Representative (SaaS)

GoGuardian
El Segundo
11 hours ago
+17
Safer Students. Better Learning. At GoGuardian, we work hard to help K-12 educators understand learning and equip them with the tools they need to help their students thrive. From cloud-based filtering and self-harm alerts to teacher/student chat and screen-sharing, GoGuardian’s software helps integrate technology with classroom instruction to improve learning. As a Technical Support Representative, you'll support users via email and live chat

Senior Data Engineer Analyst

Laserfiche
Greater LA Area
13 hours ago
+14
Description Laserfiche is looking for a ­­­­­­­­­­­­Senior Data Engineer Analyst whose extensive understanding of enterprise data can be accurately leveraged to meet the analytic needs of the business.  You will be responsible for building out a data warehouse in a SQL environment and extracting data from various resources. Your hands-on approach is critical as you will work collaboratively and closely with marketing, engineering and other

Customer Experience Associate

JOANY
Greater LA Area
19 hours ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Manager, Install Base

Procore Technologies
Greater LA Area
19 hours ago
+24
The Manager, Expansion is responsible for developing, mentoring and leading a team of Install Base Account Executives to meet monthly, quarterly, and annual quota goals with a focus on growing our current customer base. In 2018, Procore’s customer base as important as ever as we go to market with new products and are the most used construction management software in the world. Candidates must be driven to excel in a management role while coaching a team performing inside sales, technical demonstrations, and supporting deals to close.

Install Base Account Executive, Mid Market

Install Base Account Executive, Emerging

Manager of Customer Success, Enterprise

Technical Communications Manager, IT

Senior IT Operations Manager

Pricing Analyst

Administrative Assistant, Product

Load 4 more jobs8 jobs at Procore Technologies

Implementation Manager

PatientPop
Santa Monica
1 day ago
+27
As an Implementation Manager, you will be responsible for managing the customer onboarding experience and all of the tasks necessary to set our customers up for success. The onboarding process requires that this person is proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. This person...

Associate Data Scientist-New Grad

Factual
Greater LA Area
1 day ago
+14
Do you love data, technology, and problem solving? Join us at Factual, where we’re hard at work organizing and optimizing the world’s location information. Our team is focused on cleaning, structuring, and delivering our dataset of over 100 million places. To make our goals a reality, we end up taking on unusual problems with small, focused teams made up of highly motivated people. Our Data team is seeking a Associate Data Scientist to help us

Agent Success Manager - Pasadena

Compass
Greater LA Area
1 day ago
+18
As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

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