Support Operations Coordinator
22 hours ago
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment.
Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention.
Determine if a technical solution can be resolved over the phone, email or chat.
Effectively communicate with customers while accurately documenting communications and issues into multiple systems.
Demonstrate interpersonal skills with a diverse customer base.
Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting.
Demonstrate conflict resolution, negotiation, and de-escalation skills.
Analyze and resolve unique plumbing inquiries within various Flo products.
Successfully consult with Flo customers to uncover additional product needs.
Perform other related duties as assigned.