Los Angeles Tech Jobs and Startup Jobs

1

Support Operations Coordinator

Flo Technologies
Culver City
22 hours ago
+33
Provide excellent customer service and maintain focus on the customer’s issue in a fast-paced environment. Answer phone calls, emails, and chats to address any customer issues or questions with the highest level of response and attention. Determine if a technical solution can be resolved over the phone, email or chat. Effectively communicate with customers while accurately documenting communications and issues into multiple systems. Demonstrate interpersonal skills with a diverse customer base. Successfully translate technical information and instructions into simple language to ensure seamless troubleshooting. Demonstrate conflict resolution, negotiation, and de-escalation skills. Analyze and resolve unique plumbing inquiries within various Flo products. Successfully consult with Flo customers to uncover additional product needs. Perform other related duties as assigned.

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