Los Angeles Tech Jobs and Startup Jobs

87

Client Success Associate

Well Health, Inc.
Greater LA Area
2 days ago
+24
WELL is a fully integrated patient communication platform that enables enterprise health systems, private practices, and vendors to communicate with patients securely across any channel, including text messaging, email, telephone, and live-chat. With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to seamlessly converse with patients in real time,

Customer Success Investigative Specialist

SimplePractice
Greater LA Area
2 days ago
+22
We’re looking for a friendly, eager-to-learn technical support specialist to join our customer success team. In this role, you will use your passion for tech to provide our customers with a world class experience. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You’ll be an integral member of the customer success team, getting to know and responding to thousands of SimplePractice customers, and working collaboratively with our team to constantly improve our customer success materials and processes. This role will give you front row access in a startup while you provide tangible value and support to our growing community.

Customer Success Manager

12Twenty Inc.
Santa Monica
3 days ago
+13
12Twenty is a rapidly growing Ed-Tech company. We are looking for a savvy Customer Success Manager to help us optimize our customer experience - ultimately creating loyal, repeat customers, and company growth. If you are a self-motivated, team player with a great attitude, excellent communication skills, strong work ethic, and a passion for building relationships - we’d love to hear from you!

Director of Customer Success

Convoso
Greater LA Area
3 days ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Repair Advisor (Service Writer)

RepairSmith
Greater LA Area
3 days ago
+27
Set, confirm and prepare for appointments with customers so they can have a great service experience. Determine vehicle needs based on customer information and walking through possible issues over the phone. Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Produce repair orders for customers, including cost and time estimates, with full transparency. Follow up with customers on the status of their vehicle, based on how the customer wants to be informed. Follow up with customers to ensure satisfaction. Gain superior product knowledge to effectively help customers. Provide an exceptional customer experience to drive loyalty.

Customer Success Associate

RepairSmith
Greater LA Area
3 days ago
+27
Engage customers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation. Ensure all customer needs are met, including answering their questions, resolving any issues, and connecting them with additional resources. Effectively communicate relevant product features and benefits, consistent with company-approved guardrails. Deliver amazing customer support through live chat, email, and phone for customers.

Partnership Manager

Tapcart
Santa Monica
3 days ago
+20
Manage existing partnerships at a B2B company. Develop and execute a comprehensive partnership agreement. Grow the Tapcart Enterprise customer base. Drive new business by finding and developing new partner leads. Meet or exceed targets for revenue and sales activity generated by partners. Define, measure, impact, and report the KPIs of clients generated by partnerships.

Head of Customer Success

Tapcart
Santa Monica
3 days ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Vice President (VP) of Customer Success

Enervee
Culver City
3 days ago
+32
We're looking for an exceptional VP of Customer Success to join our Culver City team. Reporting to the Chief Growth Officer, this position will be responsible for creating a company-wide culture of Customer Success and ensuring that we deliver significant value for our electric and gas utility partners.

Customer Success Associate

Dave Inc.
Greater LA Area
3 days ago
+27
- Prior experience in tech support, banking or insurance is a big plus.  - Excellent grammar and communication skills. - Be a good human being.

Customer Success Manager

PatientPop
Santa Monica
3 days ago
+50
The Customer Success Manager will work directly with client accounts to manage the relationship and strategically grow revenue. Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the PatientPop platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Renewals are paramount to any SaaS companies success and the work you will do as a CSM is hypercritical to the longevity of the organization. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.

SVP, Customer Success

Onboarding Manager

Head of Customer Care

Clutter
Greater LA Area
3 days ago
+47
We are looking for a Care Manager to run and scale Clutter’s Customer Care and Claims teams, which operate in a B2C call center environment. Customer experience is a critical part of Clutter’s overall product offering, which aims to make every customer’s life more convenient. The person in this role is directly responsible for leading the teams that deliver a quality experience to all of our customers. This position reports directly to the Director of Customer Experience.

Client Success Manager

Appetize
Greater LA Area
3 days ago
+30
Appetize Technologies, Inc. is looking for a stellar Client Success Manager based in the Greater Los Angeles area to join our growing Client Services team. This role is a blend of strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction. 

Customer Success Manager, Emerging

Procore Technologies
Greater LA Area
3 days ago
+24
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to our Emerging team to partner with clients and drive client adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business and develop accounts, partnering with Account Executives and Customer Support Representatives

Customer Support Analyst

ringDNA
Greater LA Area
3 days ago
+30
Work with our customers and product managers to sleuth solutions to incoming issues. Partner in customer success with expert product training and customer onboarding sessions. Work within a team environment to generate creative solutions. Identify common issues, escalating them to product managers. Expertly communicate and document solutions.

Badass Customer Support Specialist

Cleverly | #1 LinkedIn Lead Generation Company
Marina Del Rey & Playa Vista
4 days ago
+16
Cleverly is in hyper-growth mode with 750+ clients and adding 200+ new clients a month. We are looking for an Customer Support Specialist to help us and our clients continue to scale.   The Company (team of motivated hustlers striving for inner peace and happiness) Cleverly is a B2B marketing tech company that helps innovative small-medium businesses drive sales leads and close more deals using LinkedIn outreach.    The Role (full-time

Account Manager

12Twenty Inc.
Santa Monica
4 days ago
+13
12Twenty is a startup based in Santa Monica that is rapidly growing, and we are looking for a driven, savvy, and friendly Account Manager to help our customers continue their success utilizing our suite of solutions. The Account Manager owns the client-facing relationship post-sale and ensures superior client service through premium campaign management, relationship development, and account retention & upsell activities.  In addition to regular

Growth Sales Executive

Meltwater
Marina Del Rey & Playa Vista
4 days ago
+30
About Meltwater Founded in Oslo in 2001 before moving our headquarters to San Francisco in 2006, Meltwater is the global leader in media intelligence, with over 2,000 employees globally and 30,000 corporate clients. Our innovative products help businesses extract insights from billions of online conversations and articles – we call it Outside Insight. Unique Culture For over fifteen years, Meltwater has maintained a very unique culture, based

Senior Client Support Specialist

AuditBoard
Greater LA Area
4 days ago
+36
Our Senior Client Support Specialist will collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively while constantly looking for ways to improve & upgrade our support function as a whole. Individuals that can flourish in a dynamic entrepreneurial environment with a "roll-up your sleeves" mentality and comfortable interacting with clients both online and over the phone with a high level of professionalism would be a great fit.

Director of Customer Success

CreatorIQ
Greater LA Area
4 days ago
+34
Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our Los Angeles customer segment. This will include: overseeing a team of Customer Success Leads in our Los Angeles office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

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