Manager of Voice of the Customer Initiatives
Greater LA Area
15 hours ago
This role will focus on the overall design, execution, follow-up, and effectiveness of our NPS program. In addition, this role will be the custodian of our Customer Advisory Board and Success Story operations. Success will be tied to Key Customer Success Performance Indicators (including NPS, Retention, Success Story generation, and Customer Engagement). The role requires interaction with various areas of the organization and provides exposure to founders and other executives. The ideal candidate is passionate about measuring, understanding, and transforming customer experience.