Los Angeles startup and tech jobs

35

Manager of Voice of the Customer Initiatives

ServiceTitan Inc.
Greater LA Area
15 hours ago
+21
This role will focus on the overall design, execution, follow-up, and effectiveness of our NPS program. In addition, this role will be the custodian of our Customer Advisory Board and Success Story operations. Success will be tied to Key Customer Success Performance Indicators (including NPS, Retention, Success Story generation, and Customer Engagement). The role requires interaction with various areas of the organization and provides exposure to founders and other executives. The ideal candidate is passionate about measuring, understanding, and transforming customer experience.

Director of Enablement (Customer Success)

Senior Director/VP of Operations, Customer Success

Member Success Team Manager

SNACKNATION
Culver City
1 day ago
+12
The Role: The core mission of the Member Success Team Manager is to maximize the customer experience while minimizing net churn and increasing share of wallet with our current customers. By focusing on the day-to-day management of a team of customer success reps, the Customer Success Team Manager helps increase customer lifetime value, boosts success & happiness of the customer, and builds lasting value for SnackNation. This is an incredibly

Senior Customer Success Manager

SNACKNATION
Culver City
1 day ago
+12
Role: We’re looking to hire an Senior Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, the SnackNation

Customer Success Manager

SNACKNATION
Culver City
1 day ago
+12
Role: We’re looking to hire a Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, SnackNation CST knows

Senior Software Support Engineer

Laserfiche
Greater LA Area
1 day ago
+14
Description Laserfiche is looking for Senior Software Support Engineers who love working on challenging, critical, high profile software support related issues across a variety of technologies and platforms. As a growing organization with tens of thousands of customers ranging from SMB to large enterprises with over 100,000 users, we are looking for experienced support engineers that understand end-to-end problem solving while maintaining a

Customer Success Manager

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
3 days ago
About People.ai People.ai is the AI platform for data-driven sales and marketing. We give sales leaders a complete picture of sales activities and leverage AI to help them manage their teams based on hard data, rather than assumptions. Marketing teams gain visibility into how their leads move through the funnel after being passed to sales, allowing them to attribute sales activity to the right leads, campaigns, and opportunities. With AI, People

Director Customer Operations

Universal Music Group
Greater LA Area
4 days ago
+13
We're looking for a Customer Service manager to oversee a team of Customer Service Representatives. This role will act as the main interface with customers for all matters relating to the customer service and distribution business. In addition to overseeing a team of Customer Service Analysts, the Manager will be cross trained and perform Order Management functions and support other team members as appropriate.

Seasonal Support Associate

GOAT
Greater LA Area
5 days ago
+10
Support Associate Want to work for the premier source for the rarest, most exclusive sneakers in the world? We want YOU for FLIGHT CLUB. Flight Club is one of the few places globally, where people can come experience and purchase the rarest sneakers in person. Carrying the hottest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike! The

Customer Support Representative

Procore Technologies
Greater LA Area
5 days ago
+24
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. This position is based in our Carpinteria, CA office. We’re looking for candidates to join us immediately. What you’ll do Acquire a thorough understanding of

Bilingual Customer Service Representative

OnPoint Global
Greater LA Area
5 days ago
+13
We are currently looking for motivated Customer Service Representatives who are genuinely excited to help customers. This role will ensure excellent service standards, will respond efficiently to customer inquiries and will maintain high customer satisfaction. The ideal candidate is empathetic, patient and passionately communicative, has strong problem-solving skills, and is confident at troubleshooting.

Email Marketing Manager

Bird
Venice
5 days ago
As the Customer Relationship Manager (CRM), you will be responsible for managing the strategy, planning, content development and execution for marketing initiatives across all CRM channels. You will be on the front lines helping Bird reach new audiences around the world and acquire new riders. This action-packed role involves testing new functionality, listening to user feedback, troubleshooting bugs, offering solutions, and collaborating with internal stakeholders to launch the next big event or marketing push.

CRM Specialist

Customer Experience Associate

JOANY
Greater LA Area
6 days ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Operations Representative - Night Shift

NEXT Trucking
Greater LA Area
1 week ago
+10
Monitor shipments to ensure on-time delivery. Work with proprietary software to facilitate business needs. Work with account managers to allow for account growth and assist in operations. Work with drivers to solve issues in real time. Work with customers and drivers to schedule and manage pickup and drop off appointments. Manages relationship with all carriers/customers. Provide backup as support to dispatch department. Continue to develop business relations with customers and carriers/drivers. Assist with the communications with customers, carriers/drivers. Tracking, Tracing and maintenance of PODs in the Next System. Keep track of trucks via online tracking system. Follow up with drivers/carriers to submit offers through app/website.

Customer Service Representative - Night Shift

NEXT Trucking
Greater LA Area
1 week ago
+10
We have a opening for a Customer Service Representative for our night shift. You will play a key role in helping to ensure our customers have a point of contact during off hours. Your main focus will be letting the day shift know which customers need to be followed up with. You can expect to spend 70% of your shift on data entry; 30% on communicating load changes to the day shift. Shifts are flexible, but ideally 7p-5a, Mon-Thu + Sat

Director of Customer Success

Well Health, Inc.
Greater LA Area
1 week ago
+15
WELL’s Director of Customer Success will ultimately be responsible for the satisfaction and happiness of our customers. You will develop and scale a high quality professional services team of Account Managers and Support Representatives who are responsible for the satisfaction, growth and retention of existing business, as well as Implementation Managers who are responsible for the successful onboarding of new customers. You will contribute to your team’s success by overseeing hiring, implementing internal processes, and championing key initiatives across the company..

Customer Experience Manager

JOANY
Greater LA Area
1 week ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Manager.  About The Role This position reports to the Director of Customer Experience. As Manager of Customer Experience, you will be directly responsible for delivering an experience our Customers can’t do without. We love our

eCommerce Support Guru

SNACKNATION
Culver City
1 week ago
+12
We're looking to hire an eCommerce Support Guru, who can help us create a world-class experience for our customers. You’ll be joining our Member Success Team (MST), which is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. We’re a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

Technical Support Representative (SaaS)

GoGuardian
El Segundo
1 week ago
+17
Safer Students. Better Learning. At GoGuardian, we work hard to help K-12 educators understand learning and equip them with the tools they need to help their students thrive. From cloud-based filtering and self-harm alerts to teacher/student chat and screen-sharing, GoGuardian’s software helps integrate technology with classroom instruction to improve learning. As a Technical Support Representative, you'll support users via email and live chat

Customer Support Representative

PatientPop
Santa Monica
1 week ago
+27
The Customer Support team serves as the initial point of contact for post-website launch requests. The support team handles requests, complaints and feedback via phone and email through Salesforce. As a CSR, this position will handle incoming customer case and phone requests in compliance with the team’s Time-to-Respond and Time-to-Resolve Service Level Agreements (SLA’s)...

Head of Customer Success

AppOnboard
Greater LA Area
1 week ago
+20
As Head of Customer Success at AppOnboard, you will lead a team at the very heart of our business: ensuring our customers derive maximum value from their AppOnboard experience. The Head of Customer Success will build and manage the team responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and customer experience. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

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