Director of Product Management - Customer Experien…
Greater LA Area
1 week ago
Lead product management, business development, and partnerships for sweetgreen customer facing digital capabilities, features, and experiences.
Partner with strategy, customer insights, and analytics teams to understand customer behavior and unmet needs.
Leadership and process management - intimately involved in guiding the process and timeline of cross-functional teams and 3rd party partners.
Grow existing digital order channels, including order ahead and delivery, to maximize demand across all supply points.
Partner with operations, marketing, R&D, store design and real estate to develop data-driven experiences that generate incremental demand.
Partner with and lead channel and operations teams to grow digitally-enabled revenue streams and operating models.
Heavily influence digital platform roadmap and prioritization based on evaluation of capabilities and features and their impact on the customer, operations, and business.
Lead a team of 5-8 Product Managers responsible for strategic planning, insight gathering, data analysis, business case development, feature prioritization, and Agile / SDLC process management.