Los Angeles Tech Jobs and Startup Jobs

58

Director of Customer Support

Convoso
Greater LA Area
19 hours ago
+27
Self-Starter: You are a competitive, persuasive, determined and enthusiastic individual who demonstrates the ability to produce extraordinary work. You take initiative to do whatever it takes to achieve objectives. Goal-Oriented: Constantly setting, pursuing and attaining goals, regardless of obstacles or circumstances. You are a resourceful individual who implements new strategies to achieve ambitious and challenging goals. Leadership: You build trust and demonstrate integrity with a noticeable congruence between words and actions. You are able to organize and influence others to believe in a vision, while creating a sense of direction. Customer-Focused: You strive to anticipate, identify and understand customer’s wants, needs and concerns. You exhibit high quality customer service and enjoy building professional relationships with clients. Teamwork: Your style emphasizes the importance of teamwork, while also encourages individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport and relate well to others.

Customer Success Phone Support Manager

SimplePractice
Greater LA Area
20 hours ago
+22
Hire, train, coach, and motivate Phone Support team members. Supervise and manage day-to-day Phone Support operations in a fast-paced environment. Prepare reports and analyze call data to improve processes, ensure resources are properly allocated, maximize efficiency and customer satisfaction. Develop strategy with other team leads on how customers interact with Customer Success within our support channels, including when and how support is offered and available. Work with internal Quality Assurance to set and deliver on service goals and objectives, and conduct QA call reviews with team members on a weekly basis. Work with other Customer Success team leads to maintain alignment with service goals.

Customer Success Manager, Enterprise

ServiceTitan Inc.
Greater LA Area
20 hours ago
+47
 We are seeking another Customer Success Manager (Enterprise) to join our team. You will be part of a team of exceptional project managers who partner closely with the largest and most successful trade service companies in the United States to ensure they are maximizing the incredible value of our software. You will influence the company's continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. 

Customer Success Manager, SMB (1:M)

Sr. Director / VP, Growth Program Management & Operations

Customer Success Manager, MidMarket

Vice President, Information Technology & Business Intelligence

Network Test Engineer (Telecommunications / VoIP)

Load 2 more jobs6 jobs at ServiceTitan Inc.

Member Experience Specialist

Honey
Greater LA Area
20 hours ago
+53
Communicate with members through email, chat, and social media to provide support for our extension, mobile app, and other money-saving tools; Provide feedback on how to improve current workflows and processes; Identify common issues and recommend product enhancements to our technology, product, and partnership teams; Embody and represent Honey’s core values, voice, and tone to provide exceptional member support for our growing global community.

VP, Strategic Planning & Operations

DISQO
Greater LA Area
1 day ago
+42
The role’s primary objectives are to enable analytically driven strategic decisions and to increase operational excellence across DISQO. The ideal candidate must have a highly versatile skill set to juggle a wide range of responsibilities, including, but not limited to, resource planning and analysis, business goals definition, developing metrics-driven business reviews, managing cadences of key meetings, coordination and leadership of critical projects across the organization, all while embodying our corporate culture and values.

Installation Support Coordinator

Flo Technologies
Culver City
2 days ago
+33
Who we are Flo Technologies is on a mission to prevent loss, one drip at a time. Flo prevents water damage and unnecessary water waste in homes and buildings around the world with its Flo by Moen smart home water monitoring and leak protection system. Flo has helped consumers save over 15,000,000 gallons of water to-date with its inaugural product, the Flo by Moen Smart Water Shutoff, available in Home Depot stores across the country, on

Technical Support Specialist

GoGuardian
El Segundo
2 days ago
+33
As a Technical Support Representative, you'll support users via email, live chat, and phone/webex and act as the main point of contact for software questions ranging from “Help! I don’t how to create a password!” to “Help! I need to setup GoGuardian for my school district and don’t know where to start!” We're looking for a highly technical, organized go-getter and problem-solver who wants to delight our customers by providing accurate and efficient solutions while maintaining GoGuardian’s white-glove support experience. After comprehensive training, you'll play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Systems Integration Engineer

TigerConnect
Santa Monica
2 days ago
+46
Participate in requirement analysis and system design. Develop and implement integration interfaces across both the TigerConnect & client systems. Design and implement subsystems and/or micro-services that integrate with the overall system. Develop infrastructure code and collaborate with the DevOps team to deploy code to the cloud infrastructure. Provide technical support when needed. Assist clients to test integrated interfaces.  Create technical documentations and present for internal and external use.  

Director, Studio Development

MotorTrend Group
El Segundo
2 days ago
+32
The Director, Studio Development (full-time, exempt, regular) is responsible for helping MotorTrend’s internal studio create innovative show ideas and manage the creative ideation/pitch process in order to make the best automotive content possible that delights current fans as well as attracts new audiences. The Director of Internal Development will focus on working with the VP of Development on researching and generating internal series concepts for the MotorTrend Studio, shepherding them through the development process, and supporting them through pre-production as needed. As part of the internal development team, this role will interface with the Head of MotorTrend Studios and Head of Studio Production.

Legal Department Administrator

Studio Systems Administrator

Manager, Digital Distribution and Partnerships

Director, External Production

Load 1 more jobs5 jobs at MotorTrend Group

Director of Customer Success

Convoso
Greater LA Area
3 days ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Lead Customer Experience Specialist (EN)

iHerb
Pasadena
3 days ago
+42
Under general supervision, the Lead Customer Experience Specialist (LCES) oversees a small team based on language or geographic location. All LCES’s are expected to provide support and guidance to peer CES’s and handle escalations as necessary. All LCES’s are to handle customers in a professional manner which creates customer loyalty and retention by providing service that exceeds customer expectations.

Customer Success Manager

UpKeep Technologies
Greater LA Area
3 days ago
+34
As a Customer Success Manager, you will be responsible for working with customers to achieve their goals, monitor their account health, and drive upsells and expansions. The CSM will be expected to proactively reach out to customers, conduct onboarding and quarterly/annual performance reviews. This person must be adaptable, as they'll interact with different customers every day while working closely with various departments.

Menu Team Supervisor

ChowNow
Remote
3 days ago
+49
As our Menu Team Supervisor you will play a crucial role in the overall success of our department. You will be focused on your team’s needs. You will mentor, motivate, and manage them to attain goals. In this role you will provide “ground control” support to troubleshoot and solve your teammates’ task related issues. You will systematically provide production metrics to the Production Operations Manager and jointly develop new strategies to improve efficiency while creating a better work experience for your team. 

Technical Support (EST)

ringDNA
Remote
3 days ago
+30
Work with our customers and product managers to sleuth solutions to incoming issues. Partner in customer success with expert product training and customer onboarding sessions. Work within a team environment to generate creative solutions. Identify common issues, escalating them to product managers. Expertly communicate and document solutions.

General Counsel

Spokeo
Pasadena
3 days ago
+35
As Spokeo’s General Counsel, you will act as the primary legal advisor for the company. You will work on challenging legal issues and handle the company’s legal affairs while we build products that redefine data transparency. As an integrated part of the team, you will be responsible for supporting the business across all functions and managing Spokeo’s legal affairs.

Customer Experience Associate (Entry)

Better.com
Greater LA Area
4 days ago
+25
As a Customer Experience Associate (CEA), you will be responsible for prompt and professional response to incoming customer inquiries via phone, email, chat and text. You are the first point of contact to help our customers answer complex questions about the process, and provide solutions to any issues that may arise. Our CEAs are expected to be empathetic and compassionate, constantly providing a best in class experience. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various strategies to provide great customer experience.

Review Appraiser

Better.com
Greater LA Area
4 days ago
+25
Better is seeking a Review Appraiser to join the team to actively address appraisal quality escalations and open revision requests. This hire will work with the Review Appraiser Manager and with our direct engagement appraiser panel to support the Valuation Review Team in their mitigation of collateral risk through the request of appropriate revisions or additional commentary on delivered reports. The work is performed within the framework of regulatory guidelines with oversight from management and requires expert knowledge of Appraiser Independence Requirements (AIR), Dodd-Frank, and Freddie / Fannie appraisal guidelines. Beyond delivering compliant appraisals, our goal is to build a process that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex appraisal process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Closing Manager

Better.com
Greater LA Area
4 days ago
+25
Better is looking for a Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics. 

Customer Experience Associate (Experienced)

Better.com
Greater LA Area
4 days ago
+25
As a Loan Consultant Associate (LCA), your focus will be in both sales and customer experience. You are the first point of contact with the customers once they fill out an application. You will serve as a liaison between Better and our customers to determine their needs, qualifications, and recommend the right loan products to help meet their goal. The homeownership journey is not easy, so we expect our LCAs to be empathetic and compassionate to help guide our customers through the process. You will be engaging with potential customers (warm leads) that have an intent to explore with us via phone calls, emails and text messaging. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various sales strategies. Success is when our customers walk away with the best rate, and a wonderful customer experience.

Product Support Engineer

Redgate Software
Pasadena
5 days ago
+27
We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of a jam. You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

Los Angeles Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Los Angeles
LOCAL GUIDE
Best Software Engineer Jobs in Los Angeles
LOCAL GUIDE
Coolest Tech Offices in Los Angeles
LOCAL GUIDE
Best Sales Jobs in Los Angeles
LOCAL GUIDE
Best Perks at Los Angeles Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Los Angeles
LOCAL GUIDE
Your Guide to Virtual Reality Tech in Los Angeles
LOCAL GUIDE
Your Guide to Media Tech in Los Angeles
LOCAL GUIDE
Best Data Scientist Jobs in Los Angeles
LOCAL GUIDE
Women in Los Angeles Tech
LOCAL GUIDE
Best Startup & Tech Internships in Los Angeles
LOCAL GUIDE
Best Design Jobs in Los Angeles