Los Angeles Tech Jobs and Startup Jobs

21

Member Experience Specialist

Honey
Greater LA Area
20 hours ago
+53
Communicate with members through email, chat, and social media to provide support for our extension, mobile app, and other money-saving tools; Provide feedback on how to improve current workflows and processes; Identify common issues and recommend product enhancements to our technology, product, and partnership teams; Embody and represent Honey’s core values, voice, and tone to provide exceptional member support for our growing global community.

Installation Support Coordinator

Flo Technologies
Culver City
2 days ago
+33
Who we are Flo Technologies is on a mission to prevent loss, one drip at a time. Flo prevents water damage and unnecessary water waste in homes and buildings around the world with its Flo by Moen smart home water monitoring and leak protection system. Flo has helped consumers save over 15,000,000 gallons of water to-date with its inaugural product, the Flo by Moen Smart Water Shutoff, available in Home Depot stores across the country, on

Customer Experience Associate (Entry)

Better.com
Greater LA Area
4 days ago
+25
As a Customer Experience Associate (CEA), you will be responsible for prompt and professional response to incoming customer inquiries via phone, email, chat and text. You are the first point of contact to help our customers answer complex questions about the process, and provide solutions to any issues that may arise. Our CEAs are expected to be empathetic and compassionate, constantly providing a best in class experience. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various strategies to provide great customer experience.

Review Appraiser

Better.com
Greater LA Area
4 days ago
+25
Better is seeking a Review Appraiser to join the team to actively address appraisal quality escalations and open revision requests. This hire will work with the Review Appraiser Manager and with our direct engagement appraiser panel to support the Valuation Review Team in their mitigation of collateral risk through the request of appropriate revisions or additional commentary on delivered reports. The work is performed within the framework of regulatory guidelines with oversight from management and requires expert knowledge of Appraiser Independence Requirements (AIR), Dodd-Frank, and Freddie / Fannie appraisal guidelines. Beyond delivering compliant appraisals, our goal is to build a process that will ultimately reduce the cost of homeownership in America. To do this, we need you to wear many hats, ranging from a visionary redesigning the needlessly complex appraisal process; a data analyst uncovering how to make the most impact; to a problem solver working with highly skilled engineers and industry experts to resolve technical and operational challenges.

Closing Manager

Better.com
Greater LA Area
4 days ago
+25
Better is looking for a Closing Manager to join the team. This person will work closely with our Head of Closing to help manage production flow and pipeline management of our closing experts. We are looking for an organized leader who is comfortable working in the weeds while operating from a bird’s eye view. Someone who is driven by maintaining and improving successful workflows and hitting consistent metrics. 

Customer Experience Associate (Experienced)

Better.com
Greater LA Area
4 days ago
+25
As a Loan Consultant Associate (LCA), your focus will be in both sales and customer experience. You are the first point of contact with the customers once they fill out an application. You will serve as a liaison between Better and our customers to determine their needs, qualifications, and recommend the right loan products to help meet their goal. The homeownership journey is not easy, so we expect our LCAs to be empathetic and compassionate to help guide our customers through the process. You will be engaging with potential customers (warm leads) that have an intent to explore with us via phone calls, emails and text messaging. Finally, in this role, you will be able to expand your knowledge not only in the mortgage industry, but also in various sales strategies. Success is when our customers walk away with the best rate, and a wonderful customer experience.

VP of Information Technology

BlackLine
Greater LA Area
1 week ago
+37
Develop goals and strategies to ensure the IT department runs smoothly and effectively. Manage all internal and corporate systems, including employee technology, infrastructure, applications, BI. Direct and establish IT-related projects. Drive transformation investments in automation and integration. Monitor changes in the technology sector to discover ways the company can improve and develop. Supervise the networks and computer systems in the company to ensure optimal performance. Plan and direct the implementation of new IT systems. Provide leadership to IT specialists and other staff within the company. Create and adapt technological platforms to improve the client experience. Troubleshoot data-related issues and establish regular maintenance.

Salesforce Applications Analyst

Customer Success Manager (SAP)

Customer Success Associate

Altruist
Greater LA Area
1 week ago
+20
Provide exceptional customer service to Altruist’s advisor community, supporting their businesses and client needs. Become an expert in Altruist’s product. Identify and escalate any customer-facing issues to ensure that Altruist team members can promptly work to make a better experience. Champion customer needs internally to help prioritize product roadmap decisions. Assist with daily brokerage operations, including reconciliation, margin, and corporate actions activity. Process trading-related tasks, including placing orders, settlements, and trade corrections. Perform cashiering duties and provide ongoing account maintenance.

Customer Success Operations Specialist

Altruist
Greater LA Area
1 week ago
+20
This key role will help shape our rapidly growing Customer Success team, services, and programs. We are looking for someone to support the entire customer lifecycle, from onboarding through adoption. This individual should be highly organized and able to work on long term projects while maintaining daily requests requiring quick turnarounds. This role requires heavy cross-functional team collaboration to support the broader Customer Success goals.

Customer Support Specialist

Albert
Greater LA Area
1 week ago
+22
Helping customers with a wide variety of questions about their budget, spending, savings, and financial situation. Managing high-volume inbound support channels: you’re part of the first line of defense in making sure our customers receive the attention and care they need, in a timely manner. Help customers understand how to get the most out of Albert and troubleshoot any issues during the account setup process. Document topics in the Help Center and our internal support tools as they arise. Diagnose and escalate issues our users encounter using Albert’s bug reporting system. Identify trends in feature requests and reporting these to our product team . Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.

Customer Support Associate

Albert
Greater LA Area
1 week ago
+22
Managing high-volume inbound support channels: you’re part of the first line of defense in making sure our customers receive the attention and care they need, in a timely manner. Help customers understand how to get the most out of Albert and provide assistance navigating the app. Handle customer account cancellation requests. Document topics and other clerical tasks in our internal support tools as assigned by manager. Assist teammates in diagnosing and escalating issues our users encounter using Albert’s bug reporting system. Collaborate with team members on feature requests and product improvements. Build trust and rapport by keeping users in the loop and resolving issues quickly and thoroughly.

Customer Success Associate

Dave Inc.
Greater LA Area
2 weeks ago
+27
We are look for a helpful and friendly Customer Success Associate to be a part of a new innovative team at Dave. You’ll be guiding our users through the app and reporting disputes along with relaying valuable feedback to help build the best bank experience possible. Most interactions will be over the phone, so you must love chat.

Director, Strategy and Business Operations

Inspire
Santa Monica
2 weeks ago
+40
Inspire is developing a world-class strategy function as we enter the next chapter of our growth. You will be the first hire specifically dedicated to corporate strategy and business operations, and will be responsible for defining that function and building out the team as Inspire continues to grow. Specifically, you will be responsible for owning key business processes like long-term planning and our stage-gate process to greenlight new initiatives; build data-driven assessments for new opportunities (markets, products, partnerships, etc.); partner with commercial and product leads to develop high-impact strategy; and support our executive leadership in other high-value priorities, from M&A to investor relations.

Desktop Security Patching Administrator - Contract…

Verifi
Greater LA Area
2 weeks ago
+41
Assessing vulnerability and patch information from multiple external and internal sources. Executing Patching and configuration updates across Windows and Mac Platforms. Automating Patching Deployments and vulnerability remediation. Working closely with the Infosec and Compliance Teams to ensure needed identified security remediations are implemented in a timely manner. Managing a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided. Generating automated reports and ad-hoc reporting as needed. Analyzing existing Patch Management Infrastructure to improve it and identify misused resources. Maintaining and update Patch Management Processes and documentation. Occasionally interfacing with outside vendors, third party support teams, and various external resources to accomplish aspects of projects provided by leadership.

Network Security Engineer - Contractor

Verifi
Greater LA Area
2 weeks ago
+41
Increasing overall network security through improving and/or fixing security issues across multiple layers. Securing web applications, helping to keep them highly available and balancing the traffic load. Updating and configuring network firewalls, routing protocols and switches. Monitoring of network activity and performance. Troubleshooting and documenting security-related issues. Understanding of Infrastructure Security (CISSP, PCI). Any ad Hoc Duties as needed.

Windows Security Sys Admin - Contractor

Verifi
Greater LA Area
2 weeks ago
+41
Assessing vulnerability and patch information from multiple external and internal sources. Assessing server security and provide recommendations for server hardening standards. Executing patching and configuration updates across Windows Server and Windows Hyper-V environments. Automating patching deployments and vulnerability remediation. Working closely with the InfoSec and Compliance Teams to ensure needed identified security remediations are implemented in a timely manner. Managing a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided. Generating automated reports and ad-hoc reporting as needed. Analyzing existing Patch Management Infrastructure to improve it and identify misused resources. Maintaining and update Patch Management Processes and documentation. Occasionally interfacing with outside vendors, third party support teams, and various external resources to accomplish aspects of projects provided by leadership.

Customer Engagement Representative

Aspiration
Greater LA Area
3 weeks ago
+33
Communication. Your primary task will be communicating with potential and current customers through phone and email regarding Aspiration’s financial services. Engagement. As a Customer Engagement Specialist, you will engage with customers beyond their initial inquiry, determining if/when they may benefit from other Aspiration products, features, or promotions.  Voice of the brand. Be an advocate for Aspiration’s mission and values.  Cross-departmental collaboration. Communicate ideas and feedback to the appropriate departments to contribute to ongoing company improvement and growth. Feedback. Participate in regular coaching sessions with your Team Lead and Manager which focus on your strengths and areas of opportunities. Our ideal agent is willing and open to receiving constructive feedback.

Processing Expert Manager

Better.com
Greater LA Area
1 month ago
+25
Manage team objectives and KPIs throughout production cycles. Provide and coach through qualitative and quantitative feedback for direct reports. Monitor and develop processing daily cadence as the product continues to improve. Serve as first line of defense to diffuse customer escalations to management.  Support processing team on  thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations in order to affirm borrower qualifies for loan. Verify and analyze all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions. Calculate qualifying ratios, determine creditworthiness.

Customer Experience Manager

Better.com
Greater LA Area
1 month ago
+25
We are looking for someone to manage a team of Customer Experience Associates. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer success team.

Compliance Associate, Licensing

Better.com
Greater LA Area
2 months ago
+25
As Better’s Licensing Paralegal, you will provide the highest quality support to our legal and compliance team. You will take on cross-functional projects that address the operational needs of our business, such as state licensing, vendor management, and other related tasks. Your attention to detail, organization, and strong written and oral communication skills will make you an integral part of our team. 

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