Los Angeles Tech Jobs and Startup Jobs

Based in our El Segundo, CA office, the Customer Success Manager is responsible for managing GoGuardian’s largest accounts. You will lead the post-sales efforts in delivering value to your customers. As a GoGuardian product expert you'll speak and teach intelligently on the value and usage of the products. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of GoGuardian products or general devices in the classroom.

Safer Students. Better Learning. At GoGuardian, we work hard to help K-12 educators understand learning and equip them with the tools they need to help their students thrive. From cloud-based filtering and self-harm alerts to teacher/student chat and screen-sharing, GoGuardian’s software helps integrate technology with classroom instruction to improve learning. As a Technical Support Representative, you'll support users via email and live chat

· Actively manage the success of a portfolio of assigned customers; responsible for retention, expansion, and identifying cross sell opportunities. · Close business on a monthly basis, meeting or exceeding your quota. · Maintain fast email response times. · Aim to provide a delightful experience in every customer interaction. · Provide customers with product training, strategic guidance, and ongoing best practices. · Be diligent about taking notes and managing opportunity stages for proper forecasting.