Customer Success Associate
2 weeks ago
· Actively manage the success of a portfolio of assigned customers; responsible for retention, expansion, and identifying cross sell opportunities.
· Close business on a monthly basis, meeting or exceeding your quota.
· Maintain fast email response times.
· Aim to provide a delightful experience in every customer interaction.
· Provide customers with product training, strategic guidance, and ongoing best practices.
· Be diligent about taking notes and managing opportunity stages for proper forecasting.