Greater LA Area
1 day ago
Reporting into the Revenue Lead, the Implementation Manager will work with Members during their first 90 days to ensure they have a successful move-in and integration experience in their new company home. S/he/they will partner internally with the Sales, Launch, and Space Operations teams, and externally with the Member’s executive sponsor and operations teams to ensure the Member’s move-in progresses seamlessly, setting customer expectations, directing key decision points w/ the Member, ensuring deadlines are met, acting as an escalation point, and delivering a quality product. First impressions are everything, and the Implementation Manager will play a key role in delivering value early, building Member loyalty and improving referrals and retention.