Document Specialist - Copyright
Greater LA Area
1 week ago
Assist Customers with inquiries via telephone and email regarding government application requirements and order status.
Flexibility and the ability to manage multiple assignments.
Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
Consistently demonstrate the ability to effectively handle difficult calls and emails.
Record Customer inquiries for follow-up and tracking purposes.
Prepare copyright documents ordered by LegalZoom.com customers.
Maintain quality service by maintaining and following procedure manuals, resolving processing problems, and recording time measurements.
When necessary, quickly re-direct escalated Customer phone calls.
Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers'' experience and drive efficiency in the delivery of world-class customer support.
Ensure operational and technical issues are communicated to management team.
Consistently demonstrate positive and professional behaviors to drive Customer satisfaction and department morale.
Maintain acceptable attendance record.
Take direction from Leads, Assistant Managers and/or Managers as required.
Support operations by cross-training on related jobs.