As a Help Desk Associate at Hot Topic, you will provide technical support to HQ and remote associates, resolve technical issues, and manage support requests via phone and email. You will document procedures, maintain hardware/software inventory, and assist with user accounts while ensuring compliance and improving Help Desk processes.

The Senior Finance Manager will support the leadership team with critical business insights through financial modeling, analysis, and reporting. The role involves strategic analysis, budgeting, forecasting, and ensuring timely financial close processes while working cross-functionally to enhance business performance.