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The Digital Experience Analyst will enhance the member's digital experience by managing digital channels, resolving technical issues, supporting project management tasks, and ensuring product enhancements. They will work closely with stakeholders to navigate the digital roadmap, conduct testing for platform changes, monitor system performance, and advance projects in collaboration with the Digital Experience Manager.
The Sr. Member Service Officer at First Entertainment Credit Union is responsible for providing excellent service to members by building relationships and addressing their financial needs. This includes promoting products, handling account issues, processing loans, and contributing to operational excellence through various member contact functions.
The Network & Cloud Engineer at First Entertainment will manage the organization's network infrastructure, focusing on deployment, monitoring, and security. Responsibilities include troubleshooting network issues, managing security audits, and ensuring system reliability. The role requires collaboration with NOC/SOC and involves keeping abreast of new technologies.
The Manager, Virtual Relationship Center oversees virtual sales operations, ensuring optimal performance and exceptional member service. Responsibilities include developing sales strategies, monitoring KPIs, providing team training, and implementing improvements to enhance member satisfaction across virtual channels. This role involves analyzing data for decision-making and collaborating with other departments to align on goals.
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