In-House Sales Executive
7 hours ago
The B2B Inside Relationship Manager’s core roles are to increase company sales, retain dealers, and use consultation techniques to improve dealer and company performance. Managing a set book of business that is generated by the field sellers, the relationship manager is the point person for the dealer. The Relationship Manager forwards all dealer technical issue calls to Dealer Operations and concentrates on performing outbound consultation meetings with their dealers. The Relationship Manager analyzes current dealer spend and determines products that will increase dealers’ current share of wallet. Utilizing CRM data mapping tools, the Relationship Manager dissects their territory based on multiple data points to prioritize upsell opportunities and increase team efficiencies. The Relationship Manager researches dealer product usage and tailors retention calls to prove Edmunds’ value. The position also creates customized and personalized content that they train to each new dealer. The Relationship Manager also studies their territory for patterns, themes, and challenges. The findings are compiled and shared with Dealer Operations, Product, Marketing, and Sales to develop better efficiencies, address gaps in service, and improve products.