1 week ago
Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices, printers/copiers/MFPs and other peripherals.
Assists end-users with hardware/software/peripheral device questions, concerns, and issues.
Documents and maintains updated and accurate hardware/software/peripheral inventory, licensing, support/repair/replacement contracts, and all associated contact information.
Responds to trouble calls or tickets in a professional and courteous manner.
Documents and maintains updated and accurate on/off-boarding information, installation instructions, new hire IT information, and other end-user related system, application use or how-to information.
Identifies problem patterns or issues to be addressed, and policies, procedures, or processes needing development or refinement if they exist.
Communicates with end-users to understand specific hardware/software/peripheral requirements.
Provides advice/recommendations on end-user hardware/software/peripheral products, alternatives, and costs.
Supports the Company's internal initiatives defined by management.
May require management approved after-hours or weekend work at times.
Performs other duties as assigned.