Technical Product Specialist
Greater LA Area
2 days ago
Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails.
Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time.
Answer customer chats, phone calls, and hold live screen sharing sessions with customers.
Lead live Q&A product orientation sessions and 1-to-1s.
Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software.
Take ownership of routine problems with intuitive problem-solving skills, and escalate issues and high-risk problems to our developers/engineers.
Work closely with development team and Product Manager while providing support to track, report, and verify bugs.
Use exploratory testing to find bugs in software.