The Wave Planning Supervisor is responsible for overseeing and optimizing the wave planning process within our Hot Topic distribution center. This role ensures efficient order fulfillment, maximizes productivity, and minimizes operational costs. The Wave Planning Supervisor will collaborate with various departments and implement strategies to improve overall warehouse operations.
Responsibilities
- Oversee and develop wave team across both shifts to ensure clear understanding and coverage of wave process.
- Oversee and develop replenishment team across both shifts to ensure accuracy and effectiveness of replenishment team throughout the year especially during peak season.
- Monitor and maintain item location assignment with focus on maximizing available locations and clean up of items utilizing multiple locations when demand is reduced.
- Oversee and develop hospital team with focus on the efficiency of chase wave process to ensure order SLA is not impacted.
- Partner with ops teams to maximize the active pick location percentage by running lean time and/or replen only waves with minimal interruption to day-to-day operations.
- Investigate fulfillment shortages / unwaveable items to help avoid repetitive order cancellations.
- Develop and implement wave planning strategies that align with business objectives and optimize order fulfillment.
- Analyze order data, forecast demand, and create efficient waves for picking and packing operations.
- Monitor wave performance, identify bottlenecks, and implement corrective actions to improve efficiency and throughput.
- Collaborate with other departments, such as receiving, shipping, and inventory control, to ensure smooth workflow and accurate inventory management.
- Utilize warehouse management systems (WMS) and other relevant software to manage wave planning and track performance metrics.
- Develop and maintain key performance indicators (KPIs) to measure wave planning effectiveness and identify areas for improvement.
- Implement process improvements and best practices to optimize wave planning and overall warehouse operations.
- Ensure compliance with safety regulations and company policies.
- Prepare and present reports on wave planning performance and other relevant metrics.
- Stay up-to-date with industry trends and best practices in wave planning and warehouse management.
Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred. Equivalent experience may be considered.
- Proven experience in wave planning, warehouse operations, or a related field, preferably in a supervisory role.
- Strong understanding of warehouse management systems (WMS) and other relevant software.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to lead and motivate a team.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of safety regulations and warehouse best practices.
- Experience with continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
What We Do
At Hot Topic Inc. we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans through our 3 brands: Hot Topic, BoxLunch & Her Universe.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We are a leading retailer of officially licensed pop-culture and music licensed apparel, accessories, and gifts. We give back to our communities through our partnerships with Mental Health America, Notes for Notes, and Little Kids Rock, just to name a few.
Launched in 2015, BoxLunch is a specialty retailer committed to offering the best in official licensed merchandise and making a difference in the community. Our goal since day one is to impact lives by bringing fandom and philanthropy together - that dream became a reality by teaming up with Feeding America®! For every $10 spent, BoxLunch provides a meal to someone in need by contributing directly to local food banks. It’s in our DNA - we focus on what matters. We have a thriving e-commerce online store and 150+ specialty shops – and we’ve given over 100 million meals to those in need across the U.S. The best part? We’re just getting started.
Hot Topic Inc.’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal. Work doesn't have to feel like work here at Hot Topic Inc!
Why Work With Us
It's the perfect place for creative, technical, and logical minds to combine. Everyone is passionate and motivated here, it's contagious.
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